SUMMARY

• Motivated professional with a wealth of experience managing critical infrastructure and application deployments, migrations, and disaster recovery.
• Offers a solid background in Cloud and Data Center technolog ies; also is comfortable to interact with all levels of management staff.
• Seeking a position within a cutting - edge company that develops innovative solutions for various industry sectors.

TECHNICAL SKILLS

• Time management skills
• Change management
• Contract negotiation/review/drafting
• Conflict resolution
• Results-oriented
• Management of existing technology retrofit and migration
• Excellent communication
• Client-focused
• Reports generation and analysis
• Certified SCRUM Master
• Certified Six Sigma Black Belt
• SDLC Lifecycle Management
• Management of new technology deployment

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

• Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines
• PM/Client Stakeholder Introductions (Onsite, via Phone or email as needed)
• Statement of Work/Resource Planning Review
• Identify initial resource forecast and set initial burn rate in my PM Summary workbook
• Conduct a short Pre-Kick Off Session with the Customer Sponsor to gather necessary details not listed in the SOW. (Extra Team Members, scheduling conflicts, etc)
• Schedule Project Kick Off Event
• Prepare a Kick off Presentation Deck providing a high level overview of the project,initial agreed upon timeline, deliverables, team, communication plan, and next steps.
• Compiled Notes and Meeting Minutes for Client and team reference
• Schedule daily/weekly internal standups with the project team
• Schedule weekly customer status updates
• Cross functionally worked with internal infrastructure teams(Network, Operations, Security Operations, Managed Services, Data Migration and Cloud Solutions Architects) to establish a minimum data set, baseline date and project plan for each tailored client solution at the end of the period performance.
• Managed the deployment of proof of concept implementations to validate product feasibility.
• Managed Cloud Infrastructure disaster recovery scenarios, led simulated customer failover testing with the Cloud Technical Team and clients as required.
• Instituted the use of Jira, Trello, as live customer collaboration tools.
• Management of vendors and vendor timelines in the delivery of custom applications, systems, and managed services required for customer Cloud and Network solutions
• Computed, recorded, and proofread data, records and reports.
• Gave presentations on current project status and submitted reports each Week.
• Led the development of clear project roadmaps and appropriate schedules.
• Collaborated with clients to understand and define project needs.
• Prepared correspondence, accounting and financial documents for analysis.
• Communicated to senior executives, and provided weekly visibility for all programs and projects I was involved with including but not limited to scope, budget, integration schedule, delivery timeline requirements, scheduling and coordination of all Networking and Web Security activities.
• Monitored business intelligence practices, designed projects accordingly and ensured integration of required components.
• Assisted the internal technical teams in developing and analyzing operational reports utilizing both SAP BI, as well as Microsoft Power BI
• Coordinated and attended an additional 2 day training for a team of 15 people with Amazon Web Services in New York City on top of my regular project workload in the month of July.

Confidential

Responsibilities:

• Served as the single point of contact for project scheduling and changes.
• Monitored team progress and enforced deadlines.
• Collaborated with cross-functional teams to draft project schedules and plans.
• Drafted action plans and led meetings with department executives to review project status and proposed changes.
• Defined project deliverables and monitored status of tasks.
• Made changes to the project scope and cost and implemented the most effective change management processes to keep the project up-to-date.
• Collaborated with suppliers to determine strategies for improving sales and profit.
• Updated and managed 3 project databases.
• Supervised project schedules to make sure that key milestones were being met at every phase.
• Met with clients to ascertain project intent, requirements and budgets.

Technical Project Manager

Confidential

Responsibilities:

• Supervised project schedules to make sure that key milestones were being met at every phase.
• Met with clients to ascertain project intent, requirements and budgets.
• Developed new analytics tool to allow senior management to understand the impact of each project.
• Delivered status reports to stakeholders for budgeting and planning purposes.
• Executed proof of concept implementations to validate product feasibility.
• Utilized strategic and forward-thinking business techniques to maximize turnover.
• Developed slideshows and other forms of media to present project progress to the executive team.
• Delivered a high level of service to clients to both maintain and extend the relationship for future business opportunities.
• Assisted with management of both US internal on-shore and off-shore resources for the duration of each period of performance
• Assisted the internal technical teams in developing and analyzing operational reports utilizing both SAP BI, as well as Microsoft Power BI
• Designed progress controls to monitor progress for the same
• Build updates provided regularly to customers regarding build status, changes to the project plan, timeline, or scope
• Managed Cloud Infrastructure disaster recovery scenarios, led simulated customer failover testing with Networking and Cloud Services Teams as required.

Sr. Technical Project Manager

Confidential

Responsibilities:

• Routinely reviewed training materials and course details to ensure that important updates were included within a reasonable time frame.
• Designed complex interfaces to support third party systems.
• Managed onsite testing for customers as required by the project's specifications.
• Provided senior technical support to both in-house staff and user departments for all network applications.
• Evaluated project plans and recommended adjustments based on complete review of objectives and related documents.
• Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.

Sr. Project Specialist

Confidential

Responsibilities:

• Provided supervision and training to new employees in each of the Hutton branch offices.
• Created, documented and maintained work instructions prior to any new PMO process implementation.
• Assisted with the interview process for potential new hires.
• Created and maintained monthly shipping valuation reports for management and customers for billing and storage utilization purposes.
• Created pivot table for each report to assist in shipping analytics and quick glance metrics.
• Maintained customer support for priority customer RMA's and provided tracking for replacement parts.
• Implemented Weekly Inventory Count procedures for the Company's corporate warehouse.
• Assisted in implementing new warehouse management software and supervised processes for regions throughout Oklahoma, Illinois, Georgia and Texas.
• Accurately checking received material to the packing slip.
• Received materials into Internal and Customer Inventory management software.
• Provided support to various customers via telephone and e-mail in regard to daily orders and special projects.
• Exhibited attention to detail by creating numerous supply chain reports, daily market analysis and inventory reconciliations.
• Maintained an incoming and outgoing supply tracker spreadsheet for product management to use.
• Exhibited strong organizational skills in inventory control practices.
• Cross - trained as procurement support in other Hutton Projects by providing proof of delivery and auditing
• Prepared presentations for customers detailing project scope, progress and results.
• Worked with project owners and team members to set challenging but realistic goals.
• Collected and distributed project materials at key points.
• Documented all hours and budget expenses.
• Maintained project schedules by managing deadlines and adjusting workflow as needed.
• Chosen as the main corporate office contact, answering questions and resolving issues from customers and vendors.
• Ensured the immediate resolution of issues so that all project deliverables were met key milestones as defined by stakeholders.
• Utilized such online conferencing tools such as WebEx and Zoho Meeting to conduct trainings and learning sessions to employees in locations both in the US and abroad.
• Mapped industry standard design patterns to existing codebase to derive a component architecture model of the system.
• Aligned closely with other departments in an effort to better understand product features so that appropriate training materials could be developed.
• Executed and monitored standards for user interfaces, page design and graphics development.
• Routinely reviewed training materials and course details to ensure that important updates were included within a reasonable time frame.
• Created, oversaw, and updated policies, information, standards, and guidelines on a regular basis.
• Developed application framework that served as the cornerstone for a highly successful thin-client web applications strategy.
• Served as operating system expert, providing technical support for entire organization.