SUMMARY

• Dynamic senior IT program manager with extensive experience in account leadership and engagement management for Confidential
• Global leadership partner with the ability to build and maintain key client relationships, delivery relationships, and stakeholder partnerships.
• Extensive knowledge of revenue creation and profitability generation base contracts through the cross selling of other service lines and business partners.
• Extensive leadership experience in building vendor partner solutions. Integration of ISV, cloud platform providers, and independent systems integrators.
• Extensive leadership knowledge of integrating cross functional infrastructure delivery teams, client teams, and application teams.

PROFESSIONAL EXPERIENCE

Confidential, Metro Atlanta, GA

Cloud Senior Program Manager

Responsibilities:

• Directed several global delivery teams between 20 - 70 resources supporting Confidential external clients (AT&T, Sally Beauty, MSC Industrial Supply Co.) across multiple cloud environments yielding over 20M revenue.
• Managed $13M operational budget across accounts and facilitated weekly operational reviews.
• Developed monthly operational success Service Level Agreements (SLA).
• Constructed quarterly business review presentations.
• Drove compliance with industry standards and best practices.
• Strategically focused on new business projects such as cloud migrations; contract renewals; application environment buildouts.
• Identified, analyzed, developed risk migration plans. Facilitated issues management
• Aligned production support resources, clients, sales teams.
• Utilized waterfall and agile methodologies.
• Assigned accounts achieved no SLA penalties major business.
• Integrated cross functional teams such as, cloud migration factory, platform support, infrastructure support, SAP basis support, Oracle database support, security resources, service delivery managers streamlining business processes gaining efficiencies.
• Negotiated reduction in overtime hours without impacting SLA metrics increasing gross profit by 5 percent.
• Managed new datacenter deployment project using PMBOK increasing base contract revenue $162k.

Request for Services (RFS) Engagement Manager

Responsibilities:

• Led the RFS process from start to finish resulting over one hundred approved statements of work (SOW) additional revenue yielded $20M over 5 years supporting Confidential external client Ahold Delhaize focused on continual improvement
• Developed pricing strategies, staffing plans, budget development, monthly financials.
• Collaborated with key stakeholders to develop strategic account plan regarding RFS management.
• Developed a tracking process showing projects met financial targets.
• Managed project initiation activities such as procurement, vendor services, milestone planning, interlocking with delivery resources.
• Identified and analyzed, initial risks and issues.
• Aligned global delivery teams, solution teams, client, and account executives.
• Developed, articulated assumptions to key stakeholders regarding SOW.
• Created content Request for Proposal (RFP) utilizing waterfall and agile methodologies. competitive analysis.
• Facilitated SOWs directly contributing to Confidential divisional revenue goals using 75% of $1.8M project line item.
• Led over 50 SOWs through solutioning adding $14M additional revenue collaborating multiple global Confidential cross functional teams.
• Managed $12M solution mainframe cloud disaster recovery datacenter infrastructure buildout
• Led SOW renewals for multiple vendors saving 3M increasing gross profit 10 percent over 4 years.

Transition and Transformation Engagement Manager

Confidential

Responsibilities:

• Formulated budget strategic outsourcing opportunities supporting various Confidential external clients yielding additional revenue $50M over four years Gathered customer requirements; presented solutions; reported status to executive management exhibiting overall knowledge regarding transition/transformation proposed solution using PMBOK.
• Identified, analyzed, and created initial risk migration plans producing solid transition/transformation proposals, utilizing the waterfall methodology.
• Led process optimization by improving transition management solutions through overhaul incomplete outdated costing process increasing client signatures.
• Achieved 6% cost target total contract value for 10/12 opportunities.

Senior Project Manager

Confidential

Responsibilities:

• Managed several IT infrastructure projects regarding application migrations, datacenter infrastructure buildouts, and database migrations using PMBOK standards supporting Confidential internal organizations.
• Utilized waterfall and software development life cycle (SDLC) methodologies.
• Monitored project progress, reported status to stakeholders, risk mitigations, managed budgets $10K to 1M using project management tools.
• Led global divesture projects for remote access services.

Delivery Program Manager

Confidential

Responsibilities:

• Managed several web hosting accounts delivering hardware, software, and services with $10M annual Confidential revenue supporting Confidential external clients Confidential and Confidential .
• Directed matrix teams between twenty to fifty resources which ranged from platform support, middleware, oracle database, storage, and customer support
• Facilitated day-to-day activities regarding problem and change management for web hosting tower under multi-vendor outsourcing environments.
• Managed $7M dollar Confidential SmartCash application datacenter infrastructure buildout project entailing Oracle, HP-UNIX platform, EMC storage, WebLogic, customer service, mainframe to distributed computing application migration using PMBOK standards and waterfall methodology.
• Managed $1M Confidential Dealer single sign-on application datacenter infrastructure buildout project concurrently with SmartCash project using PMBOK standards and waterfall methodology.

Manager

Confidential

Responsibilities:

• Managed a team of ten to twenty technical resources performing people management responsibilities, such as annual salary plans, annual performance reviews, and annual career development.
• Provided technical direction and delegated project assignments.
• Communicated strategic business changes to direct reports.
• Developed cost models server services offerings.
• Led new business focal creating technical solutions.
• Represented organization Quality Assurance reviews approving server services out-sourcing solutions.