SUMMARY

• Solution driven leader with exceptional ability to partner with IT and business stakeholders to successfully manage delivery commitments and expectations. 15+ years of IT Project Management, and Release Management experience. In depth experience with SDLC methodologies (Agile/Lean/Waterfall/Blended/DevOps).
• Release Management experience includes managing Software, Application, Middleware, Web, Infrastructure, Security Improvement, Network Upgrade, and SEO upgrade type Releases. Strong work ethic and meticulous attention to detail.
• The Buck Stops Here” mentality in the successful delivery of project and release deployments.Experience

PROFESSIONAL EXPERIENCE

Project Coordinator

Confidential

Responsibilities:

• Served as Project Coordinator supporting 2 Project Managers with the installation of WebCTRL, an integrated web - based Building Automation System.
• Supported the (EMS) Energy Management System aka WebCTRL installations at 7-Eleven, Target, Sheetz, and Abercrombie & Fitch retail outlets (new construction and retrofits).
• Requested and reviewed Scope of Work (SOW) from Engineering Dept.
• Responsible for contract coordination to include electronic project folder creation when a new job was booked, exported documents from Salesforce.com to the folder, requested (RFPs) contract proposals, and (COIs) certificates of insurance from the installers.
• Approved the RFPs, COIs, and the signed contracts from all parties. Processed material orders and managed/tracked material delivery. Issued Site Readiness Letters to the General Contractors 1 week prior to EMS installation.
• Entered project information, billing requirements, sales incentive detail and budget information in Microsoft Dynamics (MSD).

Senior Releas Manager

Confidential

Responsibilities:

• Release Management support of multiple hardware/software releases simultaneously.
• Facilitated release planning meetings with key stakeholders to identify critical paths.
• Identified and tracked user stories and defects. Streamlined client communication by creating a universal style guide outlining the process to follow for downtime requests, outage information, and project splits.
• Accelerated more efficient handling of release implementation plans and back-out plans by implementing a simple online feedback form.
• Established timelines, milestones, metrics, and success criteria, for deployment.

Project/Release Manager

Confidential

Responsibilities:

• Created and owned the MS Project plan for this program with 17 project team members. Agile practices used in the release of 12 online reports to track and handle error resolution, customer feedback, and variance reporting.
• Attended daily ‘Stand-Up’ meetings, served as alternate Scrum Master for my Agile projects to remain on point with defect backlog and the sprint status.
• As Release Manager, I managed the release coordination, scheduling, and reporting of an NDA Federal Government consolidation program with a $700k budget that was successfully deployed (on-budget & on schedule) in an Application Suite Release (ASR).
• Managed a web development project that updated BING Maps with an Ajax 8 API for an FCC mandate.

Release Manager

Confidential

Responsibilities:

• Managed software releases from inception thru warranty period Software Development and Engineering team. One of 6 release managers who flawlessly delivered the “2015 major release of the year”, representing 1.3M hours across 47+ applications.
• Built the IT Release Calendar, and determined the readiness of each project based on release criteria. Worked with IT engineers to understand impacts of code branch merges, and presented roadmaps and milestone updates to stakeholders.
• Executed milestone audits. Facilitated sanity testing review meetings, approved delivery plans, participated in the Change Management process, and in the GO/No-GO decision meetings.
• Managed (RFCs) Requests for Change orders to production and obtained appropriate approvals.

IT Release Manage

Confidential

Responsibilities:

• Provided communications, intake, oversight, and deployment support to the IT Wide Integrated Release Management (IRM) team.
• Reviewed high risk projects prior to deployment, monitored during deployment, and closed out these projects post deployment. Focused on process improvements between deployments.
• Supported over 1029 projects inclusive of over 15 million hours of work. Created and maintained deployment distribution lists in Outlook.
• Responsible for the IRM mailbox and the IRM-Intake mailbox maintenance.
• Leveraged Oracle Application Express tool to monitor change requests submitted to Production Control resulting in a 25% decrease in deployment conflicts.

TECHNICAL PROJECT MANAGER

Confidential

Responsibilities:

• Managed multiple projects for six business clients. Projects include WLAN and wireless infrastructure assessments. Site Survey/Analysis of existing Cisco Controller based WLAN, Data Center Relocations with Equipment Disposal, and Frame Relay Network migrations to Private IP (PIP) networks.
• Developed a work breakdown structure (WBS) to address the client’s planned migration schedule. Project management and logistical support for the deployment of 2,500 Cisco 2821 and Cisco 881 routers throughout the client’s network.
• Managed the VPN Helpdesk staff, Four 3rd party vendors, and a data center relocation crew.
• Coordinated circuit/equipment implementations and turn-up testing with the customer’s engineering team.

SKILLS

• Skype
• Zoom
• MS Teams
• Microsoft Office Suite 2019
• Rally User Story Creation
• Release Management
• Project Management
• Vendor Management
• FCC & SOX Compliance Projects
• Supply Chain Cost Management