SUMMARY:

• Senior Technical Project Manager bringing agile and waterfall methodologies to a highly credible technical leadership in multi - functional teams engaging in full system development and implementation in high tech and military secure environments.
• Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with budgets up to £1 Billion.

PROFESSIONAL EXPERIENCE:

Senior Technical Project Manager

Confidential

Responsibilities:

• Technically curious professional thinking about how to solve business challenges through IT solutions
• Self-motivated and self-directed; ability to deal with ambiguity and complete tasks without explicit direction
• Create project vision documents to define the project with the help of SMEs, product owners, and technical experts. Present the vision to the senior management team.
• Experience using project management tools such as ADO, TFS, Jira, Rally, etc., Confidential Project, Visio, and all Office tools.
• Complete risk assessments and deployed management to prevent roadblocks.
• Updated project plans based on objectives, specifications, and staff availability.

Technical Project Manager

Confidential

Responsibilities:

• Develops strategies to optimize acquisitions by using marketing automation tools.
• Spearheaded New Farmers Agency Start-up project.
• Developed network architecture design for the new office.
• Experience tracking performance issues /holding critical conversations with team reports
• Collect sign-offs from the clients on the various completed deliverables.
• Serves as internal subject matter expert on marketing automation.
• Facilitated milestone reports for sponsors and stakeholders.
• Devised implementation plans, including cost-benefit and ROI analyses.

Technical Project Manager

Confidential

Responsibilities:

• Create technical documentation as needed and report on the progress of projects.
• Define project team roles and responsibilities for the company.
• Proven successfully leading large teams (40-65 people) that do not report to me.
• Develops work plan structure and project schedules for multi-facet teams.
• Coaching and mentors project team members; determines project scope;
• Develops resources; risks; quality; cost; scope management plans; training plans; requirements documents; project approval matrix.
• Defines recommend and secure contractual agreements for services and products; coordinates requirements, schedules implementation, and post-implement plans, and
• Develops service-level agreements for vendor partners and global resources firms; defines quality gates for each project methodology phase; defines critical success factors, and establishes and manages the project warranty period. as assigned.

Application Configuration & Administrator

Confidential

Responsibilities:

• Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve efficiency.
• Unified Communications project owner, Telecomm Avaya resource for the business (Designed and Deployed BYOD Projects).
• Business Playbook Creator, Experienced MOF 4.0 compliant.
• Prioritizing and planning work activities for product team; setting goals and objectives.
• Collaboration with senior IT leadership and c-suite members to define immediate and long-term goals, priorities, and operational plans to ensure team goals are aligned with the goals and priorities of the business.
• Advocating technology changes that provide value and innovation to support the business vision.
• Managing difficult or emotional customer situations, Tactical and Strategic Management.
• A broad understanding of all facets of management and leadership has a vision for the specific business program/functions being managed.
• Vendor Administrator for 123 business accounts including Confidential (My Business Account).
• Maintain operational documentation, document/update processes, and procedures for supporting applications.
• Reviews operational procedures and methods; maps current business processes; defines and analyzes business activities; identifies best practices; and recommends improvements.
• Validate pending software modifications in a test environment to confirm that the functionality meets the documented specifications.
• Complete complex problem analysis providing an advanced level of application and end-user support.

Technical Project Manager

Confidential

Responsibilities:

• Led all aspects of IT Program, Project, and Portfolio endeavors involving 12 project teams and Military development products.
• AD, Lync 2013 Server, SolarWinds Orion, MSRA, RDP, Aquserv, Server 2012 R2, Websense Forcepoint Triton APX.
• Citrix XenApp, Receiver, Director, TSAdmin, Netscaler.
• Achieve SLA targets & deal with daily escalations.
• Office365 & 2013 Setup, Configuration, troubleshooting, and using daily.
• Daily experience working with ALL teams across onsite and offshore within the business.
• Rollout support for windows 7 migration.
• Troubleshooting SCCM queries.
• Significant experience managing majority of team offshore
• Exchange management, Service Manager Console, ServiceNow, TouchPaper, Multi Crystal Reports created and reported to Senior Management daily.
• Network routing problems, Troubleshooting all hardware/software issues.
• Blackberry Enterprise Server, Bridge Clarify.
• Providing knowledge transfer: Group/one to one training and creating detailed setup/configuration guides
• Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow, and achieved RFP submissions and completion deadlines on or before schedule.
• Project Management Planning, Business Analytics, PM Owner until Project Closure.
• Performing first and second line support for Restricted and Confidential Contracts.
• Delivering quality solutions to Confidential users.
• Liaising and working together with appropriate re-solver groups, Service implementation.
• Problem escalation on all levels, working to pre-agreed SLAs Major incident escalation.
• Providing skills transfer: Group/one-to-one training and creating detailed setup/configuration guides.

Project Manager

Confidential,

Responsibilities:

• Created and developed an IT sales department focused on customer care.
• Designed, implemented, and coordinated an ICT training program for mentally and physically disabled people.
• Installed, configured, and maintained a classroom network of 50 roaming profiles.
• Rapid identification and resolving of faults to minimize disruption to students.
• Delivering training workshops in PC assembly, operating systems, networking, and fault finding to over 100 students.
• Carrying out individual assessments and drawing up action plans with disabled students; monitoring and reviewing progress.
• Administering the organization's IT infrastructure, optimizing the performance of the MS Access d Confidential base, MS office bespoke software, OS, SayIT dragon, Shark.
• Extensive customer/user support, both on-site and by telephone, guiding customers through a range of technical problems.
• Streamlined the administration and management of several small community groups through successful network installations and ongoing maintenance.
• Competent in building, maintaining, and configuring LAN's including connectivity via routers, firewalls, and all manners of security.