TECHNICAL SKILLS

• Project & Program Management
• Application Development
• Team Leadership & Supervision
• Information & Data Security
• Requirements Gathering
• Training & Development
• Human Capital Management
• Data Analysis & Troubleshooting
• Performance Management
• Client Relationship Management
• Communication Planning
• Vendor Selection & Management

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Director/Senior Project Manager

Responsibilities:

• Manage the customer lifecycle from onboarding to expansion of Talent Management, HR Portal and Total Rewards Portal products. Portfolio consisted of global clients in the Retail, Financial Services, Healthcare, and Energy industry.
• Analyzed metric reports to assess the performance and effectiveness of client HR software products and advisory services
• Facilitated client business review meetings with senior stakeholders and solicit feedback for product and process improvement opportunities
• Led the incident response teams and delivered client communication updates. Approved root cause analysis (RCA) reports and developed action plans designed to address reported product issues.
• Met regularly with senior leadership, client steering committee members and stakeholders, and application development teams to discuss project status
• Achieved annual sales goal of increasing client portfolio subscription revenue by at least 10%
• Increased client portfolio retention and referenceability rate by 30% over previous year

Confidential

Project Management and Business Analyst

Responsibilities:

• Led project management and business analyst teams delivering health and welfare benefits outsourcing services for various US based organizations. Total span of control: 52
• Led efforts to drive efficiency across the business and worked closely with client delivery teams to ensure proper practices, tools, and methodologies were applied
• Facilitated governance calls with client delivery teams to assess project health based on key performance indicators
• Supported the planning and training of initiatives designed to enforce compliance, support audit processes, improve change control, and measure professional excellence

Confidential

Segment Technology Consultant

Responsibilities:

• Trusted advisor on the CIO’s leadership team and single point of accountability for the planning and delivery of corporate technology services to the Talent & Rewards global business segment
• Analyzed technology usage reports and encouraged business product owners to consolidate and consume less server resources which resulted in a $2 million dollar cost reduction
• Led infrastructure project workstreams during the due diligence, planning, and execution phases of a company divestiture (to KPMG), merger (with Willis), and acquisition (of Saville Consulting)
• Facilitated product planning and IT governance meetings to understand and anticipate technology needs

Confidential

Program Management (PMO) and Data Privacy Leader

Responsibilities:

• Led PMO Office with a $40M portfolio of HR consulting and software technology projects
• Designed and executed a global operations strategy for a team of subject matter experts responsible for developing, documenting, and improving the implementation process of customized HR and talent management web products for external clients
• Designed and developed a global project management dashboard and reporting application to monitor the progress and performance of all client consulting engagements and software implementations in each region
• Planned and coordinated the delivery of training programs to associates & managers in the US, EMEA, and APAC regions
• Served as the Professional Excellence and Data Privacy Leader for the Americas region to ensure all product development and delivery procedures adhere to corporate quality, security, and compliance standards
• System Administrator for global SharePoint team collaboration sites and Learning Management Systems
• Entire team exceeded leadership and performance goals two consecutive years
• Two direct reports honored with distinguished Chairman's Award

Confidential

Product Manager / Delivery Team Manager

Responsibilities:

• Managed the design, development, and ongoing maintenance of the New Hire Onboarding web product used internally and by external clients
• Improved and expanded product functionality by implementing integrations with various third party vendors, including applicant tracking, background checks, relocation services, E - Verify, and HR/Payroll systems
• Established and managed the Interactive Design Team consisting of 6 usability and graphic design experts that provided global support for internal and external clients
• Supervised and trained 6 cross-product Business Analysts on consulting skills, technical aptitude and project management in order to support the implementation of custom web applications

Confidential

Senior Project Manager

Responsibilities:

• Managed project teams in the development, testing, and delivery of various high profile client web implementation projects with a focus on Total Rewards, New Hire Onboarding, Career Management, Benefits Enrollment, and Human Capital Metrics
• Developed functional requirements, established project plans, managed project budgets and performed data analysis on client engagements
• Led migration of 100+ client web applications to firm's new web hosting platform within 6 month duration