SUMMARY

• Seasoned Project and Testing manager leveraging 10+ years of proven experience in the Banking Industry.
• Adept at managing remotely located global teams of 40+ in dynamic, fast - paced environments.
• Possess a comprehensive background in customer service, software testing, and project management.
• Proficient in both agile and waterfall models. Career supported by the pursuit of a Bachelor’s degree (expected December 2020) and Certified Associate in Project Management certification (expected September 2020).

TECHNICAL SKILLS

• Project Management
• User Acceptance Testing
• HP Quality Center
• Customer Service
• Process Improvement
• Quality Assurance
• System Development
• Interpersonal Communication
• Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Confidential

User Acceptance Testing Manager

Responsibilities:

• Managed teams of 20+ software testers that designed high-level test specifications and procedures for independent validation and verification (IV&V) of bank software.
• Created and maintained requirements traceability matrixes (RTM), build test cases, and identified and mitigated software bugs. Major customers and projects include

Confidential

User Acceptance Testing Manager

Responsibilities:

• Supported technology requirement of the corporate merger of merging Confidential Japan systems into Sumitomo Mitsui Banking Corporation ( Confidential ) Trust systems; developed and tested the first and second phases of test plans for system integration necessitated by the corporate merger transitioning the bank’s mainframe programs to new platforms
• Collaborated with business, IT project managers, and developers between Japan, U.S., Singapore, India, and Confidential to address system defects that quickly resulted in closing defects; identified and reported software defects, developed mitigation strategies, created test cases to test software patches, and documented result
• Supervised testers onsite in Japan and offsite in Confidential and India that assisted with the migration of the General Ledger system to a new platform; identified, replicated, and resolved 1,000+ defects during the testing process that improved software quality and end-user experience; conducted manual and automated tests to ensure software alignment with specifications and regulations; delivered testing metrics and data analysis to management and stakeholders

Confidential

Responsibilities:

• Led 20+ software testers for a one-time password project launch; determined milestone deliverables, communicated changes to the schedule, determined the impact of schedule changes on quality objectives, and coordinated schedule with dependent groups
• Received the Confidential Chief Executive Officer Award for the successfully launch of the One-Time Password feature for online bank customers

Confidential

Responsibilities:

• Led 20+ software testers onsite in Japan and offsite in Confidential for a Confidential launch; conducted manual and automated tests in alignment with specifications and regulations and reported results to stakeholders with onsite and offshore teams

Confidential

Help Desk Manager

Responsibilities:

• Trained and developed the Application Help Desk team located in Confidential that provided bilingual call center assistance and handled an average of 200+ cases per month.
• Tracked severity of incidents, incident open and closed dates, and identified trends that were used to analyzed system-related incidents
• Identified root causes issues and created detailed issue reports that were forwarded to software development team to solve the identified issues

Confidential

Banking Representative

Responsibilities:

• Provided bilingual (English and Japanese) customer support for the Confidential ( Confidential ) in Zama, Japan.
• Responded to customer inquiries, complaints, and comments and determined corrective action for the Bank
• Processed transactions, including wire transfer, opening CD; entered data and updated client files and accounts; ensured departmental compliance with bank and regulatory agency records management and retention policies and procedures; achieved 100% compliance on 2 annual audits
• Received the Reginal Branch Recognition Award outstanding customer service

Confidential

Project Manager

Responsibilities:

• Served as a project manager at Confidential in Tokyo, Japan, prepared effort estimations that were used to calculate return on investment (ROI) and used for project prioritization. Major projects include
• Prepared effort estimation by analyzing proposals and requirements
• Managed and oversaw a team of software developers; presented detailed project plans and proposals to upper management for approval; provided individuals with the resources they required to be successful
• Defined business process that identified risks, conducted risk analysis, and providing baseline acceptance criteria for deliverables; prepared status reports and monitored project budgets
• Forecasted, scheduled, and monitored project timelines, personnel performance, and cost-efficiency; adjusted project scope and costs; implemented change management processes to keep the projects on time.
• Created a system structure to track customer experience in CRM system to incorporate FSA’s findings; provided feedback to senior management
• Received the Citi CEO Award for the successfully launch of the project
• Supervised a testing team of 40+ for Confidential in Tokyo, Japan, and Confidential for project allocation, resource, estimation, and ensured test planning and execution.
• Authored system training manuals for software packages that were used as an employee knowledge base within the company and at our remote offices
• Created test plans, cases, and scripts for manual and automated testing for 100+ projects that ensured software specifications and regulations were achieved; reported results to stakeholders
• Led Citi’s Customer Relationship Management (CRM) system testing for an annuity product launch in Japan
• Received Confidential ’s Quality Award for efforts as the CRM project’s lead tester