PROFESSIONAL SUMMARY:

• Diversified & Certified Program/Project/Product Manager, Agile Coach, Product Owner, Scrum Master & Six Sigma Green Belt
• Over 10 years of Program/Project Management experience planning and implementing global project/program schedules, change management, and post - delivery support
• Certified web site developer and designer with 17 years of UI/UX experience
• Extensive experience managing large, complex global projects in the e-Commerce, Application development and Infrastructure space
• Vendor & Contracts management (RFP, SLA, budget, planning, collaboration and implementation)
• Over 7 years of instructional design and Learning Management System implementation, migration and administrative experience

PROFESSIONAL EXPERIENCE:

Confidential

Agile Program Management

Responsibilities:

• Agile Coach 7 and dual hat Scrum Master at Fidelity Investments in Smithfield, RI
• Spotify Model Agile environment
• Collaborated with Wealth Management to get the teams back on track with resurrected projects and hosted Sprint 0, Design Sprints and collaborative working sessions to assist with the team becoming self-organizing
• Created SAFe project, change management and release roadmaps
• Facilitated Agile Ceremonies
• Provided coaching on best Agile practices and activities as they pertained to the projects/circumstances
• Assisted with bringing BAU/Maintenance activities to closure
• Captured customer journey and best in practice
• Tools used: Jira, Jira Align, Mural, Confluence, Sharepoint, MS Office, SnagIt

Confidential

IT & Digital Consultant

Responsibilities:

• Agile Coach, Scrum Master, Product Owner for web and application development
• Program/Project Management
• Created SAFe project, change management and release roadmaps
• Jira/Confluence/Hipchat/Box/Bitbucket implementation and migration - Atlassian Ambassador
• Responsive website, mobile app design and application development (coding)
• Digital and web marketing (Social Media, SEO, Branding, Communications)
• Graphic design
• Public Relations and press releases
• User testing/QA/Penetration testing
• Search engine and social media evaluation
• DesignOps Management
• Database and LMS migration (SABA/Moodle)

Confidential

IT Project Manager and Agile Scrum Master

Responsibilities:

• Coach and Scrum Master for e-commerce, web development and multiple software development teams
• IT/Design Operations and help desk management (team of 25 people)
• IT Project Management for Oracle integration project, retail e-commerce on Magento and Shopify, holiday readiness, vendor management
• Created SAFe project, change management and release roadmaps
• UI/UX and application Agile Scrum Master and PM
• Cross-functional Agile process creation and management
• Technical Writing and Management reporting
• Provided Agile coaching to teams within the organizatio
• The hiring manager for web/app development teams and helpdesk
• Tools used: Magento, Git, Jira, Microsoft TFS, Adobe analytics, cross-browser testing, Microsoft Office

Confidential

Business Analyst and Web Machine Project Manager

Responsibilities:

• Web machine project manager
• DesignOps
• Business analyst
• Created Agile process for website UX Development and Front End teams
• Created SAFe project, change management and release roadmaps
• Acted as a Agile Coach and presented case for Jira with Confluence with plug-ins to management
• Jira with Agile, Confluence and multiple plug-in global administrator and instructor for our department

Confidential

Global Technical Project Management Consultant

Responsibilities:

• Saved a challenged internet upgrade project for 149 existing Reebok Stores
• Managed a 149 existing store LAN upgrade project with multiple gates that consisted of upgrading primary and backup internet connections, DHCP scopes, new hardware and equipment configuration, POS upgrades, cabling as well as all IT aspects of new store openings
• Worked closely with multiple vendors on complex project plans, scheduling, contracts, SLAs', and budgets
• Successfully completed internet line upgrade project within 2.5 months for all stores one month ahead of schedule
• Responsible for all project management requirements, documentation, process (change management), and metrics
• Managed key gates, tasks and stakeholders of the project in Microsoft Project and details in Excel and SharePoint with live dashboard reporting
• Created networking diagrams in Visio, graphic charts and presentations for corporate in PowerPoint
• New store opening Project Manager for Global Information Technology department
• Worked with cross-functional teams to facilitate new store openings regarding scheduling, ordering hardware and network connectivity

Confidential

Technical Project Management Consultant

Responsibilities:

• Absorbed Operations Manager role and managed a team of 14 Field Network Engineers
• Worked with cross-functional internal Confidential Class national/divisional/regional teams and third-party vendors to ensure project details and timelines were being met
• Analyzed existing processes and tools and created process improvements, efficient solutions, and tools. Also implemented Lean Six Sigma, supply chain and Agile/Scrum methodologies in different aspects of the role to ensure accuracy, expedited equipment delivery and programming, engineering documentation, vendor installation, turn-up, and communication within the internal teams as well as for their enterprise customers
• Worked collaboratively with national sales and support teams for increased installation time from engagement to installation from 120+ days to -40 to -7 days
• Worked with cross-functional teams to assign regional and national network technicians to business client sites for various types of fiber and coax installations and cell backhaul tower work
• Created and implemented efficient process/playbook and new employee onboarding process for Comcast Metro E in SharePoint
• Improved weekly and monthly managerial reporting in Excel and PowerPoint
• Managed key gates, tasks and stakeholders of the project in MS Project and details in MS Excel workbook with dashboard reporting
• Increased daily workload from 4-6 sites per day to 20 per day
• Increased monthly installations by over 60% using Six Sigma and Agile process
• Supported field engineers by facilitating and troubleshooting site, technology and environmental issues, and providing back up support
• Created Graphic presentations for meetings and engineering diagrams
• Managed post-installation technical support

Confidential

Technical and Marketing Program Manager, Product Security Office

Responsibilities:

• Created and managed program/project plans according to PMBOK/Agile/Waterfall standards
• Created, managed, and supported a growing suite of Secure Software Development Lifecycle (SDLC) and mandatory internal and external learning paths and modules
• Created managed and supported the Product Security Champions program
• Managed and produced technical eLearning modules and videos for SABA (LMS) and YouTube with internal and external vendors
• Managed full eLearning and video/ production and post-production lifecycle
• Responsible for creating and managing internal/external branding and marketing campaigns for all new products our team created
• Created and designed branded marketing collateral and graphic content for internal/external web sites and print
• Designed and developed internal/external websites, wiki, social media pages, software and database UI/UX (this includes wireframing sites during conception post user story feedback when implementing Agile project plans)
• Corporate quarterly meeting, trade show, and event management
• Developed scripts and text content for international television and magazine interviews
• EMC's marketing advisor for non-profit collaborative Safecode
• Steering committee leader for the Global Product Security, Security Champions, and Global teams
• Led internal scrum/core team meetings, lunch and learn sessions, product security forums, product security champion and subject matter expert sessions
• Web/Data analytics
• SABA Learning Management System Administrator
• Provided beta and post-implementation help desk support to testers and end-users via Bugzilla
• Completed all quarterly goal projects as well as regular projects to 100% satisfaction, on time or ahead of schedule

Confidential

Senior Program Management Consultant / Global Customer Support

Responsibilities:

• Managed global programs/projects that impacted business goals and objectives
• Planned and implemented schedules and monitored projects/programs from inception through delivery
• Defined priorities and resources allocated to initiatives, projects and/or programs
• Maintained awareness of trends, business conditions, and internal processes and practices impacting project/program deliverables
• Developed and managed internal web, intranet, and communications for our team as well as our projects. This included technical writing of materials, product user manuals, web site, intranet, and newsletter content
• Designed and developed internal/external websites, wiki, social media pages, software and database UI/UX(this includes wireframing sites during conception post user story feedback when implementing Agile project plans)
• Worked collaboratively with vendors to accomplish goals and managed vendor contracts/budgets
• Developed and implemented ERP based interactive databases and roadmaps that greatly impacted company efficiency and ROI worldwide
• Defined and tracked metrics for various programs
• Global EMC Proven Professional Program build liaison for Global Customer and Technical Support
• Managed internal and external quarterly and product programs for employees
• Created and delivered internal eLearning modules for Global Customer/Technical Support products and was a certified SABA (LMS) and Eroom Administrator
• Managed mandatory customer/technical support programs for Global Technical/Customer Support teams abroad in APJ, EMEA and Americas with the highest adoption success rates months ahead of the corporate goals
• Completed all quarterly goal projects as well as regular projects to 100% satisfaction, on time or ahead of schedule

Confidential

Program Management Consultant

Responsibilities:

• Program manager for multiple corporate and initiative programs such as Executive Leadership, Six Sigma Black Belt and Engineering programs
• Defense Acquisition University program manager
• Created onboarding, process and manuals and presentations
• Train the Trainer facilitator for Learning Management, Leadership and Microsoft classes
• Supported instructor-led for multiple classes for internal and external customers as well as the facilitation of all collateral
• Managed corporate meetings and events for Global HQ
• Served as a Lotus Notes Database and Learning Management System Administrator
• Established and maintained vendor relationships
• Responsible for program budgets and monthly billing for classes and events
• Managed websites for all programs within my department, online registration tools, databases, and other logisticians

Confidential

Marketing Communications Management Consultant

Responsibilities:

• Managed all internal and external marketing, communications, and collateral
• Responsible for brand development for Confidential and Confidential clients
• Developed marketing plans and budgets, direct mail campaigns, printed collateral and web content that resulted in multi-million dollar sales for Confidential and their clients
• Supported investment banking and mergers and acquisitions departments with marketing projects
• Assessed, implemented and measured client marketing requirements/campaigns
• Website development, design, and implementation
• Technical support (Website development and implementation, general A+, etc)

Confidential

Marketing Communications Manager

Responsibilities:

• Marketing Communications Manager/Director for the largest division of Sunbelt Global
• Managed all internal and external communications
• Branding and content for four divisions (Print and web)
• Developed marketing plans and budget for four divisions
• Supported over 30 business brokers with tailored digital and print direct mail marketing campaigns
• Developed marketing plans and budget for direct mail, printed collateral and web
• Audited procurement plans and renegotiated contracts with vendors

Confidential

Corporate Office Administrator / Marketing and Logistics / IT Support

Responsibilities:

• Supported all C Level executive projects
• Managed the Xanalys office
• International travel, corporate meetings, international tradeshow and events management
• Managed trade show and event budget
• Supported Xanalys staff and clients Worldwide (USA, CAN, UK, and AUS) with technical/ information assistance issues
• Tested, manufactured, programmed and distributed software and keycodes/dongles to clients
• Created federal grant applications and essays for police and intelligence agencies to obtain funding
• Completed federal applications and essays to enable Xanalys to do business with intelligence agencies
• Created employee handbook