SUMMARY:

• Dynamic and results - oriented senior IT professional backed by 16+ years of insightful experience in developing, Managing & implementing enterprise scale software, worked in BFSI, Order to Cash, Healthcare, Consumer Leasing & Lending projects in customer-facing environment.
• Extensive experience in Project Management, Product Development, Application Support, robotic process automation, IT Services Management and developing cost effective solutions to meet customer business requirements. End-to-End SDLC experience. Worked on SAFe & scrum methodology with teams spread across geographies to deliver fast & scalable solution.

STRENGTH AREAS

• Project Management
• Product Management
• Product Development
• Software Implementations
• Solution Designs
• Data Migration
• Robotic Process Automation
• Salesforce Implementation
• Business Requirements
• Reengineering & Transformation
• SAFe & Scrum Coach
• Business Intelligence

PROFESSIONAL EXPERIENCE:

Confidential

Technical Project Manager

Responsibilities:

• Managed team for in-house product development on force.com platform & got product certified by salesforce team, more than 30 clients using AP & AR products developed on salesforce.
• Worked on developing & managing in-house Dot.Net product for document management system (GDS) used by one of the biggest mortgage player MERS, experience in working on Web Technologies.
• Worked on developing & managing in-house Dot.Net product for order to cash (GenPower) used by various clients.
• Supported in-house product (ICD 9-to-ICD 10 converter, payer test platform) used in Health Care industry built on MS technology stack and used by various clients in US.
• Implementing & managing vendor software like Rapport, Confidential, FICO Debt Manager & Salesforce CRM.
• Successfully transformed the integrated reporting system by implementing data marts and Data Lake for a financial client having more than 1300+ stores in different countries.
• Part of team in consolidating Confidential services & implementing Rapport for Confidential in a very strict timelines, ensuring the quality of work.
• Implemented FICO-Debt manager for different clients & created standard implementation and client on-boarding practice to reduce implementation timelines to 2 weeks.
• Multiple onsite client experience of activities like Requirement Gathering, Development, Product assessment, Solution Design & User Acceptance Testing etc.
• Setting up design & solution workshops for new implementations & defining the product roadmap for future release.
• System Migration for Pharmaceutical & Healthcare clients.
• Technical Project Manager for salesforce implementation, 30+ accounts using the salesforce solution with more than 3000+ users for Accounts payable & Accounts receivable applications.
• Technical Manager for FICO-Debt manager (Titanium) for 10 different clients.
• Projects status reporting, estimation, release planning & prioritization with product owner and stakeholders.
• Cost benefit analysis for the new requirements & creating stories for the development team, establishing value-tracking model of projects in order to realize savings.
• Product lead for GenPower & GDS development projects.
• Technical Lead for development of RCM products on salesforce.com for health Care.
• Monitor Quality Assurance for all deliverables, involved with end user acceptance & stress testing.
• Defined internal processes to ensure customer satisfaction & goal of first-time right model by focusing on details.
• Involved in creation of SOW for implementation projects & vendor management
• Part of Level 3 business-critical support group for high business impact applications.
• Part of Business Continuity Planning & Testing team.
• Handled multiple development teams across geographies & time zones.

Confidential

Technical Project Manager

Confidential

• Confidential Pharmaceutical is migrating and transforming its old system PRISM & GRACE to a new cloud-based platform Veeva Vault. In first phase of the project these systems will be migrated to Veeva and in the second phase of the project their document management systems Mosaic & Shreds will be migrated.
• We are operating in Scrum model and Confidential is migrating its infra to AWS cloud. Mapping of the system, Data enrichment and data standards based on Veeva are designed. Currently managing 2 teams, Data migration and Data Enrichment.

Confidential

Technical Project Manager

Responsibilities:

• Confidential is migrating and transforming its specialty pharmacy business after acquiring ESI to a single platform application suite, during the Journey, they are implementing Robotics Process Automation & Machine Learning solutions to reduce the cost and modernize the operations.
• The objective of this project is to reduce the cost & time for Rx fill by consolidating the application stack and automate all repeated processes with minimum human intervention.
• Confidential objecting is to create a robust scalable pharmacy & by using the most advanced technology and futuristic view. The transformation team is using SAFe for this project, there is a total of 18 Scrum team consolidated into 4 ART team to deliver this highly visible project.

Confidential

Technical Consultant

Responsibilities:

• Gathering Business requirements, Solution designing for central Confidential Web API, Rapport configuration, Configure Rapport Rules, writing XSL-FO documents, XSLT, XML and implementing custom web services to integrate Rapport with back office system.
• Developed central Confidential Web API for servicing all LOB at Confidential & consolidating internal scorecard for loan processing. Bank is using Rapport as product offered by International Decision Systems used as an origination system for assets finance and leasing industries. Confidential is subsidiary of BNP Paribas group. We have implemented Rapport & migrated data. We have configured Rapport and created all custom web services using MS Dot Net.

Implementation Lead

Confidential

Responsibilities:

• Confidential is end-to-end loan processing system with capabilities starting from origination, Servicing, collection & managing complete life cycle of loan. Customer is having more than 40 internal and external interfaces interacting with multiple credit unions & credit decision engine as well as.
• Data from current system is mapped to Confidential and new channels for loan processing is setup, implementation design and intermediate state is designed when both systems will be running and how GL reporting from both systems will work and how open collection accounts will be handled with different delinquency buckets.

Product Manager

Confidential

Responsibilities:

• The project aim is to design an MDM solution for the DME industry; the application is built on the salesforce.com platform and stores all Medicare,
• Medicate, and other insurance plans with their deductible and Out Of pockets limits. Application is built to help the DME clients with their billing module and help to reduce denials & improve cases for timely filing limit with different insurance companies. With this project, we can reduce denials by 75% and able to bill insurance timely by 95%.
• All cases approaching timely filling are prompted up in the queue for an agent to close first and an escalation matrix is designed for cases with tolerance for 1 week.

Product Manager

Confidential

Responsibilities:

• The project aim is to design an Order processing solution for the DME industry; the application is built on the salesforce.com platform and stores all current & Past orders for 180 days. The application is integrated with IBM FileNet for retrieving the documents before ingesting them into salesforce.
• All the documents are scanned and indexed first in FileNet before agents started working on them. The solution has an API integration with the MDM solution to estimate the patient portion for any product offered by DME customers. The solution was robust to accommodate the primary & secondary insurance portions.

Technical Manager

Confidential

Responsibilities:

• This tool was legacy acquired by Confidential from acquisition of a company, our team took this project to re-write the complete tool in Dot Net and extend multi-tenant and enhance the performance of the software. Created modules to reconcile end of day and end of the month for O2C clients.
• This automated module helps in reducing discrepancies by 70% and improves agent productivity by 80%.An Agent productivity reports and manager’s dashboard, agent work queue to assign work. The manager has the flexibility to balance the workload and move cases to different agents. Reports are migrated from legacy crystal reports to SSRS.

Technical Lead

Confidential

Responsibilities:

• This software was developed in Asp.Net 2.0 and has the ability to store and process documents related to the mortgage industry.
• This software is currently used by one of the biggest players in the mortgage industry and provides a custom workflow to manage documents related to loans and property.
• MERS system is a national electronic database that tracks changes in the mortgage servicing and beneficial ownership in residential mortgage loans. GDS provides comprehensive workflow, stores all documents related to mortgage, and provides access based on user rights.