SUMMARY

• An accomplished, results - driven Senior Human Resources professional with 18+ years of experience, with expertise in creating and implementing programs to improve business operations.
• Strong cross- industry background and experience supporting large, diverse workforces of 5800+ employees in multiple locations, including union/non-union, exempt/non-exempt, temporary staff, frontline staff, and mid-level and senior management.
• Able to perform organizational diagnostics and provide recommendations for improvement, highly skilled in preparing for restructuring, downsizing, change management, morale and retention.
• Strong relationship-building and TEMPeffective collaboration with management, coworkers, vendors and clients.
• Ability to create and execute DEI training, coaching and counseling programs for executives, managers and supervisors.
• Excellent team leader and supervisor, skilled at motivating HR staff to perform at peak levels.

TECHNICAL SKILLS

• HRIS applications (PeopleSoft, WorkDay, ADP: Global View SalesForce, Ceridian, Gusto, Zenefits, Kronos EIB)
• Software Programs (Word, Excel, Outlook, Power Point, Adobe, Vizio, SharePoint, Skype)
• Windows and Mac Proficient

PROFESSIONAL EXPERIENCE

Confidential

Senior Workday Securities & Compliance Manager

Responsibilities:

• In charge of the day to day provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership responsibilities for an average 14,000 global employees
• Workday System Support & Problem Resolution Analyze errors, utilize resources available to drive a resolution and root cause analysis.
• Analyze data errors and provide recommendation for process improvement. Assist with system security including user/role updates, password resets and role review audits. Support all system integrations.
• Perform data uploads into Workday HRIS as needed. Work with users to support functionality and troubleshot system related problems.
• Coach team members on system usage and best practice. Actively seek out knowledge on system modules and functionality.
• HR Reporting. Develop reports within HRIS application; basic understanding of object-oriented architecture; create custom reporting fields and calculations to meet HR analytic needs. Configure business processes & system analysis and optimization.
• Training and Development all Workday system design materials, development, implementation, configuration, integration, security, compliance, maintenance, testing, training, and data reporting & analytics for HR Systems including Salesforce.
• Work with developers to design algorithms and flowcharts, estimating, integrate software components and third-party programs; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
• Familiarity with Agile development methodologies. Experience with software design and development in a test-driven environment

Confidential, Washington, D. C.

Sr. Manager of Employee Relations/Workday Project Manager

Responsibilities:

• Project management implemented and maintained a proven track record of establishing relationships and the ability to be a strategic partnership with Workday architects.
• Managed system design, development, implementation insurance claims, configuration, integration, security, compliance, maintenance, testing, training, and data reporting & analytics for HR Systems including Workday.
• Develops human resources operations financial strategies by estimating, forecasting, and anticipating requirements, with a $1,000,000 budget, aligning monetary resources; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
• As a Project Manager implemented and maintained all service center tools, including helpdesk/case management, service desk dashboard, and call technologies. Reviewed metrics with HR leadership team monthly during HR Ops.

Confidential - Rocklin, CA

Sr. Employee Relations Manager

Responsibilities:

• Designed the People Services role, responsibilities, procedures, tools, documentation, and expectations for each service intake as well as annual rollouts and special initiatives such as acquisitions &Workday integration.
• Implemented and maintained all service center tools, including helpdesk/case management, service desk dashboard, and call technologies. Reviewed metrics with HR leadership team monthly during HR Operational Meetings.
• Successfully completed full life cycle Workday implementation experience as an Implementer and me worked with configuration team.
• Developed and delivered virtual training for People Services Reps to continuously upgrade their skills and outcomes in WorkDay.
• Lead system integration Workday, conversion, and data cleanup efforts before migration. Lead team Neeyamo, PEO to implementation in Integrated HR outsourcing

Confidential - Sacramento, CA

Sr. Human Resources Manager

Responsibilities:

• Developed a Leave of Absence Program for more than 150 clients, including FMLA, STD, WC, ADA, PDL, NJ-FML and CFRA.
• TEMPEffectively managed the employee life cycle from new hire to separation by reworking the new-hire orientation program to include HR information and company resources, and developing and executing the exit process for voluntary and involuntary terminations.
• Designed and executed tight feedback loops from employees, managers, People Services Reps, HRIT, and HRBPs and HR Managers to continuously address satisfaction issues.
• Supervised the execution of UAT (User Acceptance Testing) of new or revised technology features, such as Workday or Skillsoft.
• Managed the recruitment process of over 200 employees within 6 months.
• Reduced turnover by 37% within 6 months through tracking attrition trends, training managers on how to hire the right people and creating an approachable and engaged culture.

Confidential - Rocklin, CA

Sr. Human Resources Manager

Responsibilities:

• The primary contact for all North America employees, internal and external business partners as well as other third party entities handling customer service inquiries related to Health, FSA benefits, payroll, commuter benefits, HR policies and HRIS via Workday.
• Successfully completed full life cycle Workday implementation experience as an Implementer and me worked with configuration and testing team.
• Successfully implemented multiple HR programs, which ensured consistency throughout the company and provided supervisors and managers with critical tools to enhance productivity. Programs included on-call payments for engineering staff, and developed Leave of Absence programs.
• Efficiently completed the 2013 Employment Training Panel (ETP) program ahead of schedule and applied and successfully started a new 2015 ETP program by increasing the reimbursable amount from $98k to $360k.
• Managed a highly TEMPeffective Workers’ Compensation loss control and Injury Management program by building a partnership with the EH&S team, WC Carrier, and developing new programs and procedures.
• Established performance management systems for Professional and Non-exempt employees, by implementing progressive discipline, performance improvement plans, policies and procedures.

Confidential - Folsom, CA

HR Learning and Development Consultant

Responsibilities:

• Built a business case and lead the initiative to change contingent labor supplier at the Verizon campus, by receiving local and US Corporate Management buy in, to start the RFP process. The new agency started in January 2013.
• Personally saved the company over $150,000 in markup fees by individually recruiting and referring contingent labor in the second half of the 2012 year. Added 35 contingent labor in one month dat me personally recruited and referred to the agency, due to increased business demands.
• Developed first ever Employee Handbook and HR procedures.
• Revised job descriptions across all exempt and nonexempt levels by partnering with managers and interviewing employees to construct an accurate picture of the duties and skills required for each position.
• Brought California laws and legislation issues into full compliance.

Confidential - Rancho Cordova, CA

Human Resources Analyst/EEOC Investigator

Responsibilities:

• Proposed changes to the time management system to leadership, and after receiving approval, partnered with IT to create and build a new time management system.
• Administered the time management system and tracked all leave of absences.
• Efficiently completed numerous internal mergers and acquisitions by strategically creating and implementing a successful integration processes.
• TEMPEffectively managed the employee life cycle from new hire to separation by reworking the new-hire orientation program to include HR information and company resources, and developing and executing the exit process for voluntary and involuntary terminations.