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Program Director Resume

SUMMARY

  • A result oriented, innovative, highly motivated IT Services Leader
  • 17+ years of experience, as a key contributor to broad range of mission critical, deadline driven projects
  • Extensive experience in off - shoring, managing multi-year, multi-million dollar IT projects in SLA driven environment.
  • Rich experience in Large Maintenance Program, development projects SDLC in Agile, Waterfall & iterative model.
  • Familiarity with tools - JIRA, Rally, Clear Case, PPMC, Service Now
  • Ability to support & sustain a high pressure positive work environment.
  • Experience with various domains such as Media Entertainment, Parks, Manufacturing and Retail.
  • A strong mentor to the team.

PROFESSIONAL EXPERIENCE

Confidential

Program Director

Responsibilities:

  • Working as a Program Director (Associate Director - Projects)
  • Manage large Media & Entertainment programs worth $20MM+ for one of the top 10 strategic accounts
  • Responsible for managing the delivery of existing projects & revenue growth/new business
  • Oversee a large multimillion dollar, multiyear maintenance program that supports 300+ applications, 120+ team members in a SLA driven onshore / offshore model
  • Periodic review with senior executives. Focal point for Monthly & Quarterly Review presentations detailing current account status, identifying areas of improvement and future business growth.
  • Overall ownership of the growth playbook for the account for next 3 years
  • Responsible for client relationship / satisfaction.
  • Responsible for people management, involved in hiring decisions, appraisals & development.
  • Supporting Sales team for new business development initiatives.

Confidential

Program Director

Responsibilities:

  • Worked as a Program Director “Associate Director - Projects” and part of IME (Information Media & Entertainment) vertical.
  • Responsible for managing delivery of projects worth $4M + for one of the key strategic accounts for Entertainment division - Fox.
  • Played a key role in streamlining the delivery processes & managing projects for Home Entertainment, Studio Applications and theatrical distribution domain.
  • Key team member of a cross functional team to expand footprint in near-shore (Mexico, Argentina) & low cost locations within Confidential .
  • Anchoring the large scale proposals for new business development opportunities within Entertainment division.

PROGRAM MANAGER

Confidential

Responsibilities:

  • Responsible for delivering multiple maintenance and software development projects for large M&E clients. Program generates $ 9 million annual revenue for the company.
  • Identified multiple additional outsourcing opportunities with these clients resulting in significant Y-O-Y account growth for last 3 years Led Portfolio Rationalization and outsourcing study for key division of M&E Client and defined their outsourcing roadmap
  • Instrumental in creating and implementing Knowledge Transfer Strategy.
  • Rolled out a large maintenance program to handle 200+ applications, 100+ members, 24X7 Support, SLA based model and passed on 10% cost savings to client (in line with ITIL) - team members located in US, Mexico, India and UK
  • Built the team from 20 members to 150+ in 3 years of time period.
  • Increased offshore leverage from 50% to 80%.
  • Aligned onsite team with business process & formed technology based COE at offshore to leverage synergy, improve productivity & reduce resource dependency.
  • Delivered four multi-release, multi-year software development projects on-time and on budget
  • Manage the program budgets and other financials including gross and net margin for the company.
  • Tasked with rescuing client projects in crisis due to delay, over budget and quality Issues, turned around two business critical, multi-million dollar software projects in 2007 and 2008
  • Support sales team with technical and domain expertise in various industry specific solutions e.g. Intellectual Property Rights Management, Music Management, Survey Management Library
  • Motivated the team and institutionalized high performance work culture by showcasing a reward and penalty system

Systems Analyst

Confidential

Responsibilities:

  • Responsible for analysis, design and software development for various customers in Banking, Insurance and Manufacturing
  • Developed high level design and detailed specifications for web based projects using UML and various Rational Suite tools
  • Developed business use cases and flow diagrams, extensive use of Rational Requisite Pro and Visio.
  • Hands on experience in software quality control, code reviews, testing and software certification.

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