Program Director Resume

SUMMARY

A result oriented, innovative, highly motivated IT Services Leader
17+ years of experience, as a key contributor to broad range of mission critical, deadline driven projects
Extensive experience in off - shoring, managing multi-year, multi-million dollar IT projects in SLA driven environment.
Rich experience in Large Maintenance Program, development projects SDLC in Agile, Waterfall & iterative model.
Familiarity with tools - JIRA, Rally, Clear Case, PPMC, Service Now
Ability to support & sustain a high pressure positive work environment.
Experience with various domains such as Media Entertainment, Parks, Manufacturing and Retail.
A strong mentor to the team.

PROFESSIONAL EXPERIENCE

Confidential

Program Director

Responsibilities:

Working as a Program Director (Associate Director - Projects)
Manage large Media & Entertainment programs worth $20MM+ for one of the top 10 strategic accounts
Responsible for managing the delivery of existing projects & revenue growth/new business
Oversee a large multimillion dollar, multiyear maintenance program that supports 300+ applications, 120+ team members in a SLA driven onshore / offshore model
Periodic review with senior executives. Focal point for Monthly & Quarterly Review presentations detailing current account status, identifying areas of improvement and future business growth.
Overall ownership of the growth playbook for the account for next 3 years
Responsible for client relationship / satisfaction.
Responsible for people management, involved in hiring decisions, appraisals & development.
Supporting Sales team for new business development initiatives.

Confidential

Program Director

Responsibilities:

Worked as a Program Director “Associate Director - Projects” and part of IME (Information Media & Entertainment) vertical.
Responsible for managing delivery of projects worth $4M + for one of the key strategic accounts for Entertainment division - Fox.
Played a key role in streamlining the delivery processes & managing projects for Home Entertainment, Studio Applications and theatrical distribution domain.
Key team member of a cross functional team to expand footprint in near-shore (Mexico, Argentina) & low cost locations within Confidential .
Anchoring the large scale proposals for new business development opportunities within Entertainment division.

PROGRAM MANAGER

Confidential

Responsibilities:

Responsible for delivering multiple maintenance and software development projects for large M&E clients. Program generates $ 9 million annual revenue for the company.
Identified multiple additional outsourcing opportunities with these clients resulting in significant Y-O-Y account growth for last 3 years Led Portfolio Rationalization and outsourcing study for key division of M&E Client and defined their outsourcing roadmap
Instrumental in creating and implementing Knowledge Transfer Strategy.
Rolled out a large maintenance program to handle 200+ applications, 100+ members, 24X7 Support, SLA based model and passed on 10% cost savings to client (in line with ITIL) - team members located in US, Mexico, India and UK
Built the team from 20 members to 150+ in 3 years of time period.
Increased offshore leverage from 50% to 80%.
Aligned onsite team with business process & formed technology based COE at offshore to leverage synergy, improve productivity & reduce resource dependency.
Delivered four multi-release, multi-year software development projects on-time and on budget
Manage the program budgets and other financials including gross and net margin for the company.
Tasked with rescuing client projects in crisis due to delay, over budget and quality Issues, turned around two business critical, multi-million dollar software projects in 2007 and 2008
Support sales team with technical and domain expertise in various industry specific solutions e.g. Intellectual Property Rights Management, Music Management, Survey Management Library
Motivated the team and institutionalized high performance work culture by showcasing a reward and penalty system

Systems Analyst

Confidential

Responsibilities:

Responsible for analysis, design and software development for various customers in Banking, Insurance and Manufacturing
Developed high level design and detailed specifications for web based projects using UML and various Rational Suite tools
Developed business use cases and flow diagrams, extensive use of Rational Requisite Pro and Visio.
Hands on experience in software quality control, code reviews, testing and software certification.

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