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It Manager Resume

SUMMARY

  • A high potential IT Leader with years of technical and management expertise in achieving business initiatives by using IT vision, tactics and solutions. I have worked with senior management team in Fortune 500 and mid - size companies with a proven ability to deliver mission-critical projects in a timely and cost effective manner. My strengths include IT strategic planning, complex system integration, Microsoft .NET application development and POS system technology.

TECHNICAL SKILLS

  • Microsoft Windows XP/2003/2008, MS SQL 2005/2008, DTS, SSIS, SSAS, SSRS, VB.NET, ASP.NET
  • VS2008/2010, Web Services, XML, HTML, DHTML, VB Script, Perl Script, C/C++, C#, JavaScript
  • .NET Frameworks, AJAX, Web 2.0, Flash, Action Script, MS SharePoint, MS BizTalk, LDAP, MOM
  • SMS, VMware, ESX, Hyper-V, POS Retail Systems, LAN/WAN, VPN, Satellite, Nonstop HP/Tandem
  • VAX 8550, NCR ACS 6.1 POS, XPIENT POS, MICROS 3700 POS, SAS, Lawson.

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

Responsibilities:

  • Facilitate development team to implement SharePoint 2010 from in-house Intranet applications
  • Accomplish websites Disaster Recovery solution result in high availability and redundancy
  • Recommend Cloud Computing solutions to improve business process and improve ROI
  • Virtualize 60% of physical servers with VMware ESX solution by saving IT cost over $500K
  • Implement B2B E-Commerce with Amazon.com result in 5% increase of company sales
  • Integrate RFID, Bluetooth and multimedia technologies to Confidential stores
  • Apply Kiosk and Microsoft Surface solutions to CRM loyalty program to drive stores sales
  • Lead IT infrastructure Team and internal auditors to complete 2010 PCI audit

Confidential

IS Manager

Responsibilities:

  • Architected IT strategic planning and applied new technologies to meet fast business demands
  • Virtualized file servers with Microsoft Hyper-V technology result in 25% hardware cost savings
  • Implemented private WAN and centralized MICROS POS solution for ease of central management
  • Deployed MPLS network and VLAN segmentation to separate store traffic for PCI compliance
  • Defined IT policies and principles of IT governance to ensure PCI and SOX compliance
  • Automated MICROS POS EOD pulling process and integrated data into MS SQL data warehouse
  • Partner with consultant to design data warehouse with SSIS, SSAS and Cubes on MS SQL
  • Migrated legacy portal to Microsoft Online SharePoint MOSS 2007 Service (SaaS) to lower TCO
  • Implemented “SAP Business by Design” for financial department to improve operation efficiency
  • Evaluated Crunch Time restaurant Supply Chain solution to improve planning and management

Confidential

Senior Director of IT

Responsibilities:

  • Inspirited and mentored IT staff result in highly motivated IT Departments to support business
  • Lowered IT operation cost by 20% and improved SLA with VMware virtualization
  • Implemented IT enterprise architecture solutions to reduce business silo and improve performance
  • Advised Senior Executives on Information Technology solutions to expand business goals
  • A hands-on IT professional with excellent knowledge of Microsoft technologies
  • Implemented ERP supply chain application result in express replenishment
  • Designed and implemented data warehouse along with Business Intelligence solution
  • Secured all software applications and SQL databases to comply with PCI compliance
  • Directed XPIENT 3.7.9 POS upgrade for stores to correct offline gift card issues
  • Recruited, interviewed, hired and trained qualified staff members to build superior technical teams

Confidential

IT Director

Responsibilities:

  • Inspirited and motivated Store Systems & Infrastructure teams result in performance increase
  • Integrated POS Real-Time data collection from stores to MS SQL 2005 data warehouse
  • Implemented Business Intelligence (BI) into data warehouse to provide single source of truth
  • Directed Store Systems team to replace obsolete POS system with NCR ACS 6.0 POS System
  • Evaluated and negotiated contracts with potential hardware/software vendors for better pricing
  • Designed and implemented various web applications with SDLC method
  • Defined IT security standards and practices for PCI and SOX compliance
  • Designed and implemented SmartAdvantage CRM solution result in sales increase by 15%
  • Achieved MS SharePoint Portal 2003 and BizTalk server for cross platform data sharing
  • Developed and implemented Intranet/Internet web applications with ASP.net
  • Convert legacy data to XML format using SOAP Web Services protocol to improve performance
  • Consolidated servers with VMware in HP/EVA high performance SAN storage
  • Participated Disaster Recovery design and planning

Store Systems Manager

Confidential

Responsibilities:

  • Coached and mentored Store Systems and Infrastructure team member
  • Implemented Intranet/Internet and B2C E-Commerce websites
  • Designed web applications ASP pages and FrontPage 2000
  • Conducted major systems upgrade Windows NT servers to Windows 2000 servers
  • Managed and implemented BASE24 OLTP Payment System on NonStop HP Himalaya server
  • Replaced Ghost image with InstallShield msi packages to modularize software installation
  • Designed SQL DTS packages and store procedures for SQL 2000 applications
  • Experience with TCP/IP, VSAT, VLAN and WAN network
  • Led Store Systems Team to implement Y2K compliant projects with great success
  • Strong knowledge of ADO, ActiveX and VBScripts for web applications development

Confidential

Sr. Systems Programmer

Responsibilities:

  • A key team member of financial data migration during bank merger
  • Managed bank financial data and BASE24 ATM network to ensure 24X7 availability to customers
  • Performed administrative functions on Microsoft and Novell networks
  • Analyzed network performance problem related to routers or switches
  • Installed, troubleshoot file servers, web servers and desktop workstations
  • Designed Object-oriented projects with ASP pages and wrote C++ applications
  • Performed CICS software maintenance and Upgraded IBM/XA to IBM/ESA
  • System manager of VAX8550 VMS Operating System from 4.7 to 5.4.3 upgrade project
  • Developed SAFEGUARD reports on TANDEM Nonstop System

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