It Manager Resume
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SUMMARY
- A high potential IT Leader with years of technical and management expertise in achieving business initiatives by using IT vision, tactics and solutions. I have worked with senior management team in Fortune 500 and mid - size companies with a proven ability to deliver mission-critical projects in a timely and cost effective manner. My strengths include IT strategic planning, complex system integration, Microsoft .NET application development and POS system technology.
TECHNICAL SKILLS
- Microsoft Windows XP/2003/2008, MS SQL 2005/2008, DTS, SSIS, SSAS, SSRS, VB.NET, ASP.NET
- VS2008/2010, Web Services, XML, HTML, DHTML, VB Script, Perl Script, C/C++, C#, JavaScript
- .NET Frameworks, AJAX, Web 2.0, Flash, Action Script, MS SharePoint, MS BizTalk, LDAP, MOM
- SMS, VMware, ESX, Hyper-V, POS Retail Systems, LAN/WAN, VPN, Satellite, Nonstop HP/Tandem
- VAX 8550, NCR ACS 6.1 POS, XPIENT POS, MICROS 3700 POS, SAS, Lawson.
PROFESSIONAL EXPERIENCE
Confidential
IT Manager
Responsibilities:
- Facilitate development team to implement SharePoint 2010 from in-house Intranet applications
- Accomplish websites Disaster Recovery solution result in high availability and redundancy
- Recommend Cloud Computing solutions to improve business process and improve ROI
- Virtualize 60% of physical servers with VMware ESX solution by saving IT cost over $500K
- Implement B2B E-Commerce with Amazon.com result in 5% increase of company sales
- Integrate RFID, Bluetooth and multimedia technologies to Confidential stores
- Apply Kiosk and Microsoft Surface solutions to CRM loyalty program to drive stores sales
- Lead IT infrastructure Team and internal auditors to complete 2010 PCI audit
Confidential
IS Manager
Responsibilities:
- Architected IT strategic planning and applied new technologies to meet fast business demands
- Virtualized file servers with Microsoft Hyper-V technology result in 25% hardware cost savings
- Implemented private WAN and centralized MICROS POS solution for ease of central management
- Deployed MPLS network and VLAN segmentation to separate store traffic for PCI compliance
- Defined IT policies and principles of IT governance to ensure PCI and SOX compliance
- Automated MICROS POS EOD pulling process and integrated data into MS SQL data warehouse
- Partner with consultant to design data warehouse with SSIS, SSAS and Cubes on MS SQL
- Migrated legacy portal to Microsoft Online SharePoint MOSS 2007 Service (SaaS) to lower TCO
- Implemented “SAP Business by Design” for financial department to improve operation efficiency
- Evaluated Crunch Time restaurant Supply Chain solution to improve planning and management
Confidential
Senior Director of IT
Responsibilities:
- Inspirited and mentored IT staff result in highly motivated IT Departments to support business
- Lowered IT operation cost by 20% and improved SLA with VMware virtualization
- Implemented IT enterprise architecture solutions to reduce business silo and improve performance
- Advised Senior Executives on Information Technology solutions to expand business goals
- A hands-on IT professional with excellent knowledge of Microsoft technologies
- Implemented ERP supply chain application result in express replenishment
- Designed and implemented data warehouse along with Business Intelligence solution
- Secured all software applications and SQL databases to comply with PCI compliance
- Directed XPIENT 3.7.9 POS upgrade for stores to correct offline gift card issues
- Recruited, interviewed, hired and trained qualified staff members to build superior technical teams
Confidential
IT Director
Responsibilities:
- Inspirited and motivated Store Systems & Infrastructure teams result in performance increase
- Integrated POS Real-Time data collection from stores to MS SQL 2005 data warehouse
- Implemented Business Intelligence (BI) into data warehouse to provide single source of truth
- Directed Store Systems team to replace obsolete POS system with NCR ACS 6.0 POS System
- Evaluated and negotiated contracts with potential hardware/software vendors for better pricing
- Designed and implemented various web applications with SDLC method
- Defined IT security standards and practices for PCI and SOX compliance
- Designed and implemented SmartAdvantage CRM solution result in sales increase by 15%
- Achieved MS SharePoint Portal 2003 and BizTalk server for cross platform data sharing
- Developed and implemented Intranet/Internet web applications with ASP.net
- Convert legacy data to XML format using SOAP Web Services protocol to improve performance
- Consolidated servers with VMware in HP/EVA high performance SAN storage
- Participated Disaster Recovery design and planning
Store Systems Manager
ConfidentialResponsibilities:
- Coached and mentored Store Systems and Infrastructure team member
- Implemented Intranet/Internet and B2C E-Commerce websites
- Designed web applications ASP pages and FrontPage 2000
- Conducted major systems upgrade Windows NT servers to Windows 2000 servers
- Managed and implemented BASE24 OLTP Payment System on NonStop HP Himalaya server
- Replaced Ghost image with InstallShield msi packages to modularize software installation
- Designed SQL DTS packages and store procedures for SQL 2000 applications
- Experience with TCP/IP, VSAT, VLAN and WAN network
- Led Store Systems Team to implement Y2K compliant projects with great success
- Strong knowledge of ADO, ActiveX and VBScripts for web applications development
Confidential
Sr. Systems Programmer
Responsibilities:
- A key team member of financial data migration during bank merger
- Managed bank financial data and BASE24 ATM network to ensure 24X7 availability to customers
- Performed administrative functions on Microsoft and Novell networks
- Analyzed network performance problem related to routers or switches
- Installed, troubleshoot file servers, web servers and desktop workstations
- Designed Object-oriented projects with ASP pages and wrote C++ applications
- Performed CICS software maintenance and Upgraded IBM/XA to IBM/ESA
- System manager of VAX8550 VMS Operating System from 4.7 to 5.4.3 upgrade project
- Developed SAFEGUARD reports on TANDEM Nonstop System