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Program Manager Resume

New York, NY

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Program Manager

Responsibilities:

  • Oversee the planning and coordination of the Vulnerability Remediation effort on end user devices enterprise wide (100,000+ devices)
  • Monitoring, Tracking and Reporting on the performance of the remediation effort
  • Development of Vulnerability Reporting Dashboards and distribution of Weekly Remediation Progress Metrics to leadership and stakeholders
  • Developing the Team’s Annual Vulnerability Remediation Targets and Goals
  • Partnering with Business / Application owners, Affiliate Groups, and Operational Teams to progress the remediation effort
  • Coordination of the team’s effort in addressing CPD and Zero Day Vulnerabilities within the defined SLA
  • Cybersecurity Vulnerability assessment and compliance of legacy and third - party software. Planning and coordination with LOBs, App Owners, Developers, Software Asset Management and Corporate Communications resources for defining migration paths for all end of support \ end of life software to compliant platforms
  • Collaborated with internal teams and security stakeholders across the bank (Risk management, VM Analytics Team, Deployment Operations, Helpdesk and Level 2 Desktop Support, Network Engineering, Desktop Engineering, Packaging, Application Owners, Business Stakeholders and Internal Audit)
  • Participated in multiple RFPs for vendor tools and services
  • Coordination of PCI Audit compliance remediation effort on end points
  • Coordination of NAC (Network Access Solution) implementation using Cisco ISE
  • Products \ Tools: Qualys, Tanium, SCCM, Ivanti and Bladelogic,

Confidential, Jersey City, NJ

Senior Project Manager

Responsibilities:

  • Unification and standardization of the IT Change Management (HP Service Manager) process, policies and procedures to support ongoing operational resiliency and ongoing cyber security activities. Project established a unified Change management framework and reduced risk that existed across Bank and Branch as a result of disparate, disconnected technology, data, people and related processes
  • Enabled the Change management process to use Configuration Management data (CMDB) in the Change management System (HPSM)
  • Coordinated the migration of the bank’s Global Pay Plus system involving the Oracle 12C infrastructure upgrade & Hotscan application’s migration to P7 platform along with Oracle 11gR2 database upgrade.
  • GPP / HotScan - the bank’s most critical and primary payment system used to pay other banks, vendors and clients in the US and Japan
  • Leading a team of 60+ infrastructure resources (UNIX, Middleware, DBA, Business Leads, Application Support and Vendor)
  • Infrastructure Migration effort involving 50+ database, application, websphere servers, along with SAN Storage capacity expansion and MQ and MFT upgrades - driven by an end of life \ end of support initiative program
  • Coordinate the datacenter build-outs, provisioning, upgrade, migration activities along with High Availability and DR server design, planning and testing
  • Coordinate application testing in DEV, SIT, UAT and PROD/DR
  • Report Project status - weekly and monthly to stakeholders and the local PMO and the Tokyo home office
  • Manage resource hours, overall budget, and schedule

Confidential

Project Manager

Responsibilities:

  • Responsible for coordinating the review / analysis / remediation of Cyber Security / Vulnerability Identified Risks (Hygiene) related with AIX, SOLARIS, LINUX, WINTEL, Sybase, Oracle, DB2, Web and other services / components running on the operating system
  • Responsible for Server OS Patching and Upgrades, Cluster Services Patching and HACMP Upgrades, Datacenter migrations of servers, databases and storage, Database Patching and Upgrades, Cyber Security Vulnerability Patching, Websphere Patching, Server Restarts, Server Decommissioning and Server Migrations
  • Responsible for coordinating Datacenter build-outs and maintenance activities; Network maintenance, SAN Storage maintenance, Server moves, relocations and migrations
  • Responsible for Websphere Hygiene activities; Websphere patching, Components included, Apache, IHS, Websphere, Mule, Gemfire, Tomcat and related JVMs
  • Coordinate High Availability / Sustained Resiliency activities; Database, Web and Application failover to secondary sites
  • Coordinate Release Mgmt and Batch related activities; Batch shutdown and restarts
  • Liaised with Application Support teams and Infrastructure support teams to plan and coordinate weekly BAU Hygiene related activities
  • Coordinate quarterly SR / DR events involving a multitude of applications
  • Responsible for Infrastructure Break Remediation involving system management components; DNS Config, Evolven, CFEngine, SCCM, Rosetta, Vormetric, Control-M, SIM Tool, Splunk, Tideway, ESM, Foglight, Tivoli, Autosys, CyberArk, and others.

Confidential, Long Island City, NY

Program Manager

Responsibilities:

  • Responsible for the overall program delivery and execution of all projects within the program
  • Provide program-level status reporting and communicate the project’s progress to Business, IT stakeholders and the leadership through established forums
  • Responsible for MOR (Monthly Operating Report) and SIR (Strategic Initiative Report) at Program level
  • Identify, communicate, manage and escalate program-level risks or issues
  • Lead and direct project team(s) ensuring work is accomplished within major milestones of release
  • Assist with onboarding resources to support the program
  • Single point-of-contact and point of escalation for projects within the program
  • Involved in all phases of the development process including: Project Initiation and Planning, BRD, Functional Specs, High level Design, Detailed Design, Construction, Unit Testing, System Integration Testing, UAT, Deployment
  • Effectively lead project meetings with well-defined agendas
  • Set stakeholder expectations while maintaining clear and effective communications to ensure awareness and engagement.
  • Drive the activities of cross-functional, cross-business, and partner teams to ensure project’s success
  • Act in an advisory role / consultant to the project sponsor regarding project direction and momentum
  • Ensure project’s compliance to policies and process requirements, e.g., IT prioritization, funding approvals, information security policies, compliance policies, vendor management policies, and others as applicable
  • Produce clear, concise executive level project summaries and dashboards

Confidential, New York, NY

Senior Project Manager

Responsibilities:

  • Partnered with IT and business clients, project managers and application developers to ensure the smooth delivery of IT infrastructure solutions
  • Ensure a clear understanding of client objectives and priorities and the alignment of IT deliverables against those requirements
  • Planning, coordinating and ensuring the timely and on-budget delivery of all necessary infrastructure and software deliverables
  • Planning and coordination of datacenter build-outs, maintenance, moves and migrations
  • Performed Risk Identification and Assessment of applications, infrastructure, third party software/vendors and deployments and identified solutions to mitigate it
  • Managing delivery to a single client or project, or across a diverse range of clients and delivery programs
  • Partnered with clients on infrastructure migration efforts to achieve Reduced Cost, Reduced Risk, Enhanced Stability and Quality of Service, Lifecycle management and Strategic adoption of platforms
  • Partnered with AppDev clients to co-manage code development, unit testing, production implementation and post production support activities related to BASEL III, Peoplesoft, Agora, Sharepoint, Control-M, Citrix, FOBOCA, File Broker, Giraffe, Splunk and other application migration projects.

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