Project Specialist Resume

SUMMARY

Customer - centered with experience in documenting requirements, work flows, and processes.
Strong analytical and interpersonal skills with the ability to quickly become a contributing team member.
Expertise in extracting data from data systems, building reports and presentations.
In-depth working knowledge of Microsoft Office products EXCEL, PowerPoint, and Project Management
Background in SQL (Teradata, IMS, etc.), Mainframe and Retail Link
Managed projects and work streams in high visibility and high pressure projects.

PROFESSIONAL EXPERIENCE

Confidential

Project Specialist

Responsibilities:

Drove various projects including: Project Management using Clarity software, Reporting gathering and creation, Disaster Recovery Plan creation and maintenance, PowerPoint presentation creation, Excel spreadsheet information gathering and creation for upper management, and maintained on-call rotations via XMatters Application.
Change Coordinator for Replenishment/Sourcing Operations area for all software changes.
Delivered presentations on application performance and solutions to diverse audiences and upper management
Supervised the work of other associates and contractors. Assigned Project Leads to development changes being turned over to operations.
Languages / Tools: SQL, Mainframe, Microsoft Office, Retail Link
Project Lead for Director Level Area Dashboard
MIPs Reduction by identifying reports that are no longer needed and unnecessary jobs.
Project Manager for Holiday Readiness Plan.
Agile documentation creation team.

Programmer Analyst

Confidential

Responsibilities:

Make coding changes to improve efficiency and CPU time
Ensured project accuracy of all team changes to programs and JCL
Delivered presentations on application solutions to diverse audiences and upper management
Supervised the work of other associates and contractors

Languages / Tools: COBOL, SQL, Mainframe, Microsoft Office, Retail Link

Confidential

Programmer Analyst

Responsibilities:

Redesigned the Confidential Credit Entry Resolution system to improve performance and add functionality
Wrote process to enlarge the credit limit which was interfaced with multiple points in the system
Delivered presentations on application solutions to diverse audiences and upper management
Supervised the work of other associates and contractors

Languages / Tools: Assembler, TPF, SQL, Mainframe, Microsoft Office

Confidential

IT Engineer / Programmer Analyst

Responsibilities:

Created and supported multiple TPF Assembler and Sabretalk programs dealing with Fares, Pricing, and Ticketing areas of Airline Reservations
Analyzed user information system needs. Documented the functionality and requirements. Recommended solutions and appropriate technology to meet client needs.
Assisted in the development of user guides and manuals for system users. Assisted in training users as needed.
Improved customer support by responding to service requests and problem calls in a timely and courteous manner.
Delivered presentations on application solutions to diverse audiences and upper management
Supervised the work of other associates and contractors

Languages / Tools: Assembler, TPF, Sabretalk, Mainframe, Microsoft Office, and testing tools