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Project Specialist Resume

SUMMARY

  • Customer - centered with experience in documenting requirements, work flows, and processes.
  • Strong analytical and interpersonal skills with the ability to quickly become a contributing team member.
  • Expertise in extracting data from data systems, building reports and presentations.
  • In-depth working knowledge of Microsoft Office products EXCEL, PowerPoint, and Project Management
  • Background in SQL (Teradata, IMS, etc.), Mainframe and Retail Link
  • Managed projects and work streams in high visibility and high pressure projects.

PROFESSIONAL EXPERIENCE

Confidential

Project Specialist

Responsibilities:

  • Drove various projects including: Project Management using Clarity software, Reporting gathering and creation, Disaster Recovery Plan creation and maintenance, PowerPoint presentation creation, Excel spreadsheet information gathering and creation for upper management, and maintained on-call rotations via XMatters Application.
  • Change Coordinator for Replenishment/Sourcing Operations area for all software changes.
  • Delivered presentations on application performance and solutions to diverse audiences and upper management
  • Supervised the work of other associates and contractors. Assigned Project Leads to development changes being turned over to operations.
  • Languages / Tools: SQL, Mainframe, Microsoft Office, Retail Link
  • Project Lead for Director Level Area Dashboard
  • MIPs Reduction by identifying reports that are no longer needed and unnecessary jobs.
  • Project Manager for Holiday Readiness Plan.
  • Agile documentation creation team.

Programmer Analyst

Confidential

Responsibilities:

  • Make coding changes to improve efficiency and CPU time
  • Ensured project accuracy of all team changes to programs and JCL
  • Delivered presentations on application solutions to diverse audiences and upper management
  • Supervised the work of other associates and contractors

Languages / Tools: COBOL, SQL, Mainframe, Microsoft Office, Retail Link

Confidential

Programmer Analyst

Responsibilities:

  • Redesigned the Confidential Credit Entry Resolution system to improve performance and add functionality
  • Wrote process to enlarge the credit limit which was interfaced with multiple points in the system
  • Delivered presentations on application solutions to diverse audiences and upper management
  • Supervised the work of other associates and contractors

Languages / Tools: Assembler, TPF, SQL, Mainframe, Microsoft Office

Confidential

IT Engineer / Programmer Analyst

Responsibilities:

  • Created and supported multiple TPF Assembler and Sabretalk programs dealing with Fares, Pricing, and Ticketing areas of Airline Reservations
  • Analyzed user information system needs. Documented the functionality and requirements. Recommended solutions and appropriate technology to meet client needs.
  • Assisted in the development of user guides and manuals for system users. Assisted in training users as needed.
  • Improved customer support by responding to service requests and problem calls in a timely and courteous manner.
  • Delivered presentations on application solutions to diverse audiences and upper management
  • Supervised the work of other associates and contractors

Languages / Tools: Assembler, TPF, Sabretalk, Mainframe, Microsoft Office, and testing tools

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