SUMMARY

• A top - performing IT project management/product owner professional accomplished in developing and leading technical solutions to enhance system, operational, project and team productivity in the financial services and health industries. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.

AREAS OF EXPERTISE

• Web-based and Mobile Application Development
• Agile/ Scrum / Waterfall Methodologies
• SDLC
• Product Solutions & Improvement Consulting
• Technical & Analytical Support
• Data Analysis
• Process Integration
• Project Management
• Risk Assessment & Management
• Resource Allocation
• Client & Vendor Management
• Business Analysis
• Requirements Gathering and Business Analysis
• Quality Assurance Management & Testing
• Troubleshooting
• Leadership
• Team building/Coordination
• Collaboration
• Customer Service & Client Communication
• Problem Resolution
• Product & Training Documentation
• Product Solutions & Improvement Consulting

TECHNICAL SKILLS

Operating Systems: Microsoft Windows, Google Android OS, and Apple iOS.

Programming Languages: Visual Basic, VB.NET, Active Server Pages (ASP) .net, VBA, SQL, HTML, XML, Java, Angular.

Database and Software Packages: MS Project, MS Word, MS Excel, MS PowerPoint, MS Access, Visio, SharePoint, JIRA, Confluence, SmartSheets, Zendesk, Altova XML Spy, Visual Studio, Dreamweaver MX, SQL Server, Oracle, Source Safe, VS View.

PROFESSIONAL EXPERIENCE

PROJECT MANAGER

Confidential

Responsibilities:

• Successfully manage the onboarding and delivery of new customers on the Digital Health Solutions Platform.
• Responsible for working with existing clients to implement new enhancements.
• Create and maintain detailed project plans and status reports for each assigned customer project.
• Manage implementation schedules and ensure timelines are met.
• Identify, report, and escalate project risks.
• Define and execute contingency planning and mitigation strategies, as necessary.
• Track cross product dependencies, timelines, and status.
• Track and report progress on resolving product issues (including concept, design and operational).
• Accountable for the project completeness, as well as any additional team processes described by reporting manager, including IRB and ethical Human Subjects Research training - in addition to staying in compliance with Vibrent’s quality management processes and training materials.
• Provide technical competence as leadership in solving customer, as well as internal product and development problems while fostering creativity and innovation in design and problem solutions.
• Responsible for working with new clients to define and document all requirements for their implementation on the Digital Health Solutions platform.
• Responsible for understanding product priorities, client priorities and managing those priorities accordingly in the product backlog.
• Coordinate and track product definition activities across the product, development, quality assurance, engineering, and operations teams.
• Coordinate and track product and technical engagements with external customers to include defining end-to-end integration workflows, data exchange requirements, technical integration needs.
• Track cross product dependencies, timelines, and status.
• Track and report progress on resolving product issues (including concept, design and operational).
• Facilitate root cause analysis and drive team to resolution of issues.
• Implement project-specific customizations and configurations of a multi-tenant software platform.
• Drive customer satisfaction for internal and external customers.
• Ensures design practices, test methodologies, and documentation meets the requirements of internal policies, quality solution as well as any external regulations. Adhere strictly to policies and procedures associated with a HIPAA compliant.
• Successfully managed a high-profile project to implement a Biospecimen (Salivary) kit solution on the NIH Join All of Us platform enabling participants to order and track saliva kits online. The complex project involved managing teams across the organization as well as coordination with and integrating with four vendor partners.

REQUIREMENTS MANAGER

Confidential

Responsibilities:

• Managed team of five business analysts in support of the National Assessment of Educational Progress (NAEP) program contract with the U.S. Department of Education.
• Responsible for overseeing the collection, documentation, analysis and prioritization of new and changing requirements in an agile environment.
• Responsible for coordinating efforts between the client, external alliance partners and internal teams to present prototypes and obtain approvals in support of the SDLC.
• Worked with the development and QC teams in an Agile environment to plan, develop and deliver project priorities, sprints, levels of effort, milestones, and deliverables.
• Responsible for managing help desk support initiatives in support of Assessments and Special Studies conducted as part of the NAEP Program.

SENIOR PROJECT MANAGER

Confidential

Responsibilities:

• Served as the project manager for American Israel Public Affairs Committee. Responsible for gathering requirements and implementing enhancements to several existing internal web applications valued at 50K. Responsible for gathering requirements and managing the development as well as implementation of two new internal applications as well.
• Served as the project manager for the United Arts Performing Arts Fund (UPAF). Responsible for working with the client to define requirements for their new mobile app, manage development, provide testing support as well manage the overall effort to launch the mobile app for use by UPAF donors.
• Provided project management consulting services to Federal Home Loan Banks (FHLBanks) serving as the lead PM for their DN Dutch Auction website. Worked with stakeholders to gather requirements to change the methodology for how the auction would be initiated and worked with the development and QA teams to get those changes implemented. Also, served as the PM for their VOIP (Voice Over Internet Protocol) project which was initiated to switch services providers. Responsibilities included working with various vendors as well as the other banks in the network to develop the project plan, define requirements and eventually switched over services from the existing vendor to the new vendor.

SENIOR PROJECT MANAGER

Confidential

Responsibilities:

• Lead the migration of existing clients on the old version of the AnnuityNet platform to the new version of the platform (AnnuityNet4) built in .net. The first migration was for Merrill Lynch which was a 500K project and successfully launched on to AnnuityNet4 in production in May 2014 and lead to follow-on work.
• Served as primary client point of contact and provided post-implementation support including implementing new functionality on the platform for existing clients or implementing new clients on the AnnuityNet platform.
• Responsible for identifying new functionality / customizations for clients to enhance their business processes.
• Developed technical requirements and managed the complete software development lifecycle for AnnuityNet order-entry software platform implementations and enhancements; responsible for reviewing SDDs, test cases and conducting high-level testing in preparation for client testing.