Sustaining Engineering / Program Manager Resume

SUMMARY:

Seasoned technical sustaining engineer/program manager with a passion for simplifying complex issues and automating mundane tasks, looking to become an integral part of your team.
Developed Oracle Flash Storage System Statistics Tool that processed raw storage array statistics, performed calculations, and wrote the results to Excel including graphs for performance analysis
Created Oracle Flash Storage System Log Cleanse utility for dark site locations. The utility would unbundle storage system logs, search and mask customer sensitive information, create a codec for customer translation and finally bundle the masked/clean logs for customer support troubleshooting
Architected and developed storage configuration backup/restore utilizing XML and array binaries
Worked with development on integrating the storage array and objects into Oracle Cloud Infrastructure (OCI) utilizing the RESTful interface via CURL commands
Various scripts to automate investigation such as bug detection, provisioning, and post log processing
Languages/Repository: Perl and familiar with jDevloper/WebLogic, python and perforce repo
Completed detailed performance analysis documents for customers using Fiber Channel connectivity
In depth examination of storage system logs for root cause analysis, issue tracking/duplication detection and creating process and procedure documents for lab reproduction
Worked closely with development, sustaining team members and customers for issue/resolution
Created various on - site action plans, knowledge base articles in My Oracle Support (MOS) and confluence, workflow documents and bug submissions which included detailed timeline of events

TECHNICAL SKILLS:

Hardware: Oracle/Sun X5-2, X7-2, X7-2L, and Sun/Oracle Drive Enclosure: DE2 and DE3

Firmware / Operating Systems: Sun/Oracle ILOM, Raritan IP-KVM / Windows 7/10, Oracle Linux

Applications and Tools: Microsoft Office, Virtual Box, VM Ware, Docker CE, Ghost, Putty, xMind, WinSCP, Slack, Zoom, gdb, dd, strace, multipath, Wireshark, Perforce, Acronis Universal Restore

Networking: Familiar with TCP/IP, DNS, TCPDUMP, Ports, VLAN. Architected print cluster solution using BGP

PROFESSIONAL EXPERIENCE:

Sustaining Engineering / Program Manager

Confidential

Responsibilities:

Intimately involved in the NPI process to ensure customer support readiness which included documentation, escalation paths and cross training of team members and the field
Actively participated in daily conference call with development and customer support to provide updates to customer issues and current service request/bug status
Coordinated, documented, and executed various M&A integrations in the US and APAC
Oracle Flash Storage System Statistics Tool - Overview
Oracle Flash Storage System Log Cleanse Utility

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