SUMMARY

• 7 years of Project and Program Coordination experience managing diverse business transformation and IT projects;
• 12 years of total experience working on complex IT initiatives;
• Extensive understanding of Project Management Life Cycle (PMLC) & Software Development Life Cycle (SDLC).
• Certified Project Management Professional (PMP) and Agile Scrum Master;
• Extensive experience with refresh cycles, business transformation & development and change management;
• Technical Project Coordinator on the $800m Confidential core business systems transformation program;
• Coordinated up to 20 concurrent infrastructure, web development and software projects;
• Worked within Project Management Office developing new documents, processes and procedures;
• Experience working leading several concurrent projects with onshore and offshore teams;
• Advanced knowledge of hybrid, waterfall and agile project management methodology;
• Team player with excellent written and verbal communication skills;
• Extensive experience using Azure DevOps (ADO), Microsoft Project Professional, Visio, Word and Excel;
• In - depth knowledge of Outlook, PowerPoint, SharePoint, Confluence, Asana, Remedy and JIRA;
• Ability to communicate complex technical concepts to non-technical team members;
• Proven track record delivering projects within the core constraints - cost, time and scope;
• Excellent documentation, presentation and analytical skills;
• Experience delivering successful projects within public and private sectors;

PROFESSIONAL EXPERIENCE

Project Coordinator

Confidential

Responsibilities:

• Coordinated the efforts of Sr. Project Manager in the delivery of successful Software Development projects impacting 100,000 University Users; Total applications impacted within the program - 500.
• Ensured the deliverables are completed within scope, without gold plating, on time and within budget;
• Organized Solution Design Workshops, gathered and clarified requirements based on the feedback of 10 Software architects; Facilitated team consensus and mended conflicts of the team members;
• Organized meetings, took meeting minutes, followed up on actions, maintained SharePoint sites;
• Synchronized stream level Agile plans and program level Waterfall plans;
• Created Agile documentation: Burndown charts, Kanban boards, release and sprint plans using JIRA;
• Led Scrum ceremonies - daily stand-up, backlog grooming, sprint planning, sprint review and retrospectives;
• Drafted project plans, budgets, WBS, facilitated working sessions with the project teams, vendors, and SMEs;
• Generated and distributed dashboards and progress reports, tracked performance and milestones;
• Drafted change requests, liaised with stakeholders regarding approvals; Conducted ad hoc project metric analyses;
• Tracked contracts, SOWs, and project invoices, reconciled invoices ensured milestone alignment;
• Uncovered and escalated risks, integrated stream RAID logs with PMO SharePoint RAID logs;
• Supported the PMO Management and the Sr. Project Coordinators, developed new processes and procedures;
• Created and managed the consolidated Project Management Plan (4200+ tasks, 50+ projects);
• Updated the Consolidated Plan with updates from the Program and Stream Project plans;
• Compiled reports on Project Gantt charts, Timelines, Resource charts, project and program interdependencies;
• Generated Consolidated Plan Analyses and Issue Reports, reported findings to the PMO Management;
• Followed up with 15 Sr. Project Managers regarding activities late activities and project plan inconsistencies;
• Coordinated the sunsetting of projects and archiving of project files;

Program Coordinator

Confidential

Responsibilities:

• Led Scrum ceremonies for the team of Sr. Architects for the discovery phase of the Architecture program;
• Trained 5 SMEs and Program Director on Agile methodologies;
• Organized and Led Backlog grooming ceremonies, sprint planning, review and retrospective ceremonies;
• Led daily stand-up meetings, removed team roadblocks and facilitated streamlined workflow;
• Assisted the Sr. Project Manager and the Director of Integrations in managing the onshore and offshore teams;
• Oversaw the work of 3 offshore software development teams (30 people), tracked Sprint tasks in Azure DevOps;
• Organized Backlog Grooming and Sprint Planning sessions, updated backlog and sprint items in DevOps;
• Managed developer team capacities, identified and resolved resource capacity issues and inconsistencies;
• Proactively identified and followed up on late sprint tasks and issues, recorded and escalated risks;
• Organized meetings, took and distributed meeting minutes, followed up on actions with team members;
• Coordinated work of the dedicated API specification development team (10 Sr. Engineers and Architects - War Room);
• Tracked Epics, Features and tasks using DevOps, created reports and forecasts; Ensured compliance with PMO policies;
• Ensured the development efforts have a high degree of success by proactively reaching out to the team leads;
• Synchronized Agile Sprint backlogs with MS Project-based Program management plans;
• Coached team members on Agile framework and challenged them to improve efficiency;
• Conducted gap analysis and socialized findings with Directors and Sr. Project Managers;
• Prepared and tracked project budgets, quality reports, escalated baseline deviations; Drafted Project Charters and prepared change requests; Compiled and socialized weekly and monthly status reports; Ensured team leads and program managers are informed on progress, issues, risks and KPIs;
• Trained domain team members on using planning tools, domain control tools and procedures (Azure DevOps, SharePoint, MS Project Online, Office 365);

Project Coordinator

Confidential

Responsibilities:

• Coordinated the efforts of technical teams, vendors and SMEs in the rollout of CafeX Video Call centre solution;
• Gathered, defined, clarified and documented technical requirements, conducted feasibility studies;
• Created WBS, WBS dictionary and action lists, created detailed project plans, resolved team conflicts;
• Coordinated the work of internal IT teams, vendors and SMEs in order to set up and configure the development, testing and production virtual environments for CafeX solution;
• Engaged with various levels of stakeholders: vendors, external customers, administrative staff, internal stakeholders, management, executive-level stakeholders and C-Suite;
• Influenced and engaged senior-level executives to drive project outcomes and proactively deal with risks and issues;
• Supported PMO and Project Managers by providing regular project status reports, burnup and burndown charts;
• Managed the transfer of business processes to the shared service center and ongoing service delivery excellence;
• Ensured Project Lifecycles are executed strictly to the Application Lifecycle Management (ALM);
• Oversaw the configuration and presentation of the live demo to the client (BC Ministry of Health);
• Coordinated the setup and configuration of the testing environment for highly sensitive patient record database;
• Managed multi-phased database migration of live production data into a new testing environment;
• Oversaw the execution of highly time-sensitive data tests, documented and reported on the test results;
• Enabled the deployment of the critical software updates, maintaining adherence to MOH Service Level Agreements;
• Identified and resolved security vulnerabilities across application and database servers;
• Assisted the Director of IT and Project Managers in support and delivery of 18 IT projects of varying complexity;
• Organized and led meetings, took and distributed meeting minutes, followed up on actions;
• Assessed and documented project risks and issues, created risk mitigation plans;
• Led change management initiative in accordance with best practices;
• Generated and distributed weekly status reports and steering committee document (reporting on 20 IT projects);
• Reported on project health through published schedules and forecasts;
• Oversaw the phased deployment of Windows 10 and O365, UAT and data migration projects;
• Managed the rollout of the Multi-Factor Authentication project, worked in close liaison with department leads;
• Enabled project closure by collecting and compiling complete technical system documentation and deployment guides (CafeX - 650 pages, MAXImage - 130 pages, Elections Canada Project -225 pages)
• Generated schematic diagrams, working drawings and project timelines using MS Visio;
• Responsible for release management, led a team of (~10) IT professionals in regular weekly upgrade and patching cycles (200 tasks per cycle) of Linux, UNIX & Windows server systems in test and production environments, resolved resource conflicts by rescheduling and reassigning team members;
• Worked closely with enterprise IT security team to identify operational intelligence requirements;

Infrastructure Project Coordinator

Confidential

Responsibilities:

• Oversaw the deployment of Windows 10 Operating System and Office 365 across the 2 Canadian regional offices;
• Conducted stakeholder meetings, gathered requirements and created the WBS as well as a WBS dictionary;
• Decomposed WBS into actions and populated deployment plans;
• Facilitated business process change to improve efficiency and reduce cost;
• Uncovered, documented and escalated risks to the Project Manager, created mitigation plans;
• Supported the deployment of 2000+ Windows 10 Machines; Created and distributed user training documentation;
• Resolved conflicts, removed obstacles & helped teams implement changes effectively;
• Liaised with all lines of business to understand unique application requirements and prioritize migrations;
• Coordinated rollout with multiple stakeholder groups to minimize user impact;
• Ensured seamless porting of applications for C-suit, controlled user experience ensuring high customer satisfaction;

Project Coordinator

Confidential

Responsibilities:

• Coordinated large-scale nationwide deployment and user migration using MS SCCM with no business outage;
• Provided Sr. Project Managers with timely status and progress reports, escalations and trend reports;
• Identified major program interdependencies and risks, ensuring they are effectively managed;
• Organized meetings, took and distributed minutes, followed up on action items, prepared meeting agendas;
• Oversaw User Acceptance Testing, ensured seamless application porting with minimal impact on productivity;
• Identified and record Risks and Issues, maintained project SharePoint RAID logs;,
• Resolved resource conflicts, updated project plans accommodating vacation schedules;
• Maintained changelogs, tracked all changes within a dedicated SharePoint document;
• Created technical training manuals and user guides, updated technical documentation;
• Streamlined the reporting process by leveraging advanced MS Excel formulas;
• Created and maintained Project Lessons Learned documents, and financial data models;