Lead Consultant Resume

SUMMARY

Managed Enterprise order management (EOM) implementation for multiple projects working for Zensar
Managed Omnichannel Fulfillment at ToysRUs
Project proposal, cost benefit analysis, presentation to steering committee, Budget approval, Scoping, Program management, Requirements elicitation, UAT, Post go live support for multiple projects under OmniChannel program implementation at ToysRUs
Managed Supply Chain for Manhattan Active Omni implementation at L’Occitane
Managed configuration and interfaces on the implementation of Manhattan WMoS 2018 at Confidential
Experience of managing teams and working in larger teams involving internal and external stakeholders spanned across the globe
Unique blend of Business, Operations and Technical expertise to solve complex business problems
Worked with the Leadership, Operations and IT teams on multiple ecommerce Allocation, Fulfillment and Omni - channel projects
Implementation experience of US and International ecommerce projects
Working on on-site off-shore/near-shore (Paris, China, India) etc. models
Worked in critical areas of customer order life cycle - Allocation, Fulfillment and delivery
Practitioner on defining Business rules/Defining processes/Identifying metrics for Ecommerce Allocation & Fulfillment
Worked on integrations of ecommerce systems/applications like WMS, OMS, EDQ
Automation using SAP Crystal reports and Microsoft Access
Expertise in order-well management in season (Nov & Dec)
Deep domain expertise in the areas of Purchase order life cycle, Carrier Management, Product Catalogue, Demand Aggregation, Merchandising, Replenishment includes other areas of expertise
Worked as a Lead consultant and at individual capacity on critical projects
Expertise in discovery, design and Implementation phases of SDLC
Hands-on working on all the Manhattan WMS and OMS applications
Understanding of IBM Sterling OMS, and its interfaces with webstore, payment gateway, Tax engine, CRM, SA etc
Practitioner - SQL, SAP Crystal reports, Python, Cognos SCI reporting, MS Access
Proficient at Oracle Retek Merchandising System (RMS) Front end and backend tables
Hands on experience with Big data/Business Intelligence (BI) tool Splunk for visibility to order to delivery (ecommerce) life cycle
Basic understanding of Visual Basic
Super user of Microstrategy Report viewer and builder and Tableau Reader
Exposure to SFCC, Oracle ATG, Aptos Suite of Products, Tradestone PLM, Oracle EDQ, SAP MM and PP and EDI
Good with MS office Suite of products and Excel (Pivot Tables, Shortcuts, Functions) in particular

PROFESSIONAL EXPERIENCE

Confidential

Lead Consultant

Responsibilities:

Experienced in integration design with multiple Ecommerce systems like Magento, Shopify, SFCC Demandware, SAP Hybris
Worked with multiple payment providers for Payment extensibility - Payeezy, PayPal, Apple Pay, Amazon pay and tax services - Avalara, CyberSource, Adyen
Worked on out of the box integration ( Confidential, UPS) as well shipping service providers like Shipworks, Stamps .com etc
Discovery - Scoping and mapping As-Is Business process flows and preparation of Use cases
Requirements elicitation and Design - Requirement gathering, BRD, FRD, FSD (Mod specs)
Configuration of all the modules in EOM - Order management, Call center and Inventory & Fulfillment
Smoke testing, UAT Use case preparation, Cutover and Go live, transition to client care and Post Go live support

Confidential

Principal Consultant

Responsibilities:

Requirements elicitation and Design
Interface Mapping end to end Configuration
3PL DC for processing Store, B2B and Customer orders

Confidential

Program/Project Manager

Responsibilities:

Define Processes, flows, SOP’s and establish rules for Order allocation, processing, fulfillment and delivery of Store and Customer orders and reverse logistics
Work in large cross-functional teams - Digital commerce, Order Management, Customer fulfillment, store fulfillment, Customer Service, Finance, Development Integration and Testing teams
Collaborate to define the requirements, create the flows, work on the design, create mapping documents, perform UAT

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