We provide IT Staff Augmentation Services!

Lead Consultant Resume

SUMMARY

  • Managed Enterprise order management (EOM) implementation for multiple projects working for Zensar
  • Managed Omnichannel Fulfillment at ToysRUs
  • Project proposal, cost benefit analysis, presentation to steering committee, Budget approval, Scoping, Program management, Requirements elicitation, UAT, Post go live support for multiple projects under OmniChannel program implementation at ToysRUs
  • Managed Supply Chain for Manhattan Active Omni implementation at L’Occitane
  • Managed configuration and interfaces on the implementation of Manhattan WMoS 2018 at Confidential
  • Experience of managing teams and working in larger teams involving internal and external stakeholders spanned across the globe
  • Unique blend of Business, Operations and Technical expertise to solve complex business problems
  • Worked with the Leadership, Operations and IT teams on multiple ecommerce Allocation, Fulfillment and Omni - channel projects
  • Implementation experience of US and International ecommerce projects
  • Working on on-site off-shore/near-shore (Paris, China, India) etc. models
  • Worked in critical areas of customer order life cycle - Allocation, Fulfillment and delivery
  • Practitioner on defining Business rules/Defining processes/Identifying metrics for Ecommerce Allocation & Fulfillment
  • Worked on integrations of ecommerce systems/applications like WMS, OMS, EDQ
  • Automation using SAP Crystal reports and Microsoft Access
  • Expertise in order-well management in season (Nov & Dec)
  • Deep domain expertise in the areas of Purchase order life cycle, Carrier Management, Product Catalogue, Demand Aggregation, Merchandising, Replenishment includes other areas of expertise
  • Worked as a Lead consultant and at individual capacity on critical projects
  • Expertise in discovery, design and Implementation phases of SDLC
  • Hands-on working on all the Manhattan WMS and OMS applications
  • Understanding of IBM Sterling OMS, and its interfaces with webstore, payment gateway, Tax engine, CRM, SA etc
  • Practitioner - SQL, SAP Crystal reports, Python, Cognos SCI reporting, MS Access
  • Proficient at Oracle Retek Merchandising System (RMS) Front end and backend tables
  • Hands on experience with Big data/Business Intelligence (BI) tool Splunk for visibility to order to delivery (ecommerce) life cycle
  • Basic understanding of Visual Basic
  • Super user of Microstrategy Report viewer and builder and Tableau Reader
  • Exposure to SFCC, Oracle ATG, Aptos Suite of Products, Tradestone PLM, Oracle EDQ, SAP MM and PP and EDI
  • Good with MS office Suite of products and Excel (Pivot Tables, Shortcuts, Functions) in particular

PROFESSIONAL EXPERIENCE

Confidential

Lead Consultant

Responsibilities:

  • Experienced in integration design with multiple Ecommerce systems like Magento, Shopify, SFCC Demandware, SAP Hybris
  • Worked with multiple payment providers for Payment extensibility - Payeezy, PayPal, Apple Pay, Amazon pay and tax services - Avalara, CyberSource, Adyen
  • Worked on out of the box integration ( Confidential, UPS) as well shipping service providers like Shipworks, Stamps .com etc
  • Discovery - Scoping and mapping As-Is Business process flows and preparation of Use cases
  • Requirements elicitation and Design - Requirement gathering, BRD, FRD, FSD (Mod specs)
  • Configuration of all the modules in EOM - Order management, Call center and Inventory & Fulfillment
  • Smoke testing, UAT Use case preparation, Cutover and Go live, transition to client care and Post Go live support

Confidential

Principal Consultant

Responsibilities:

  • Requirements elicitation and Design
  • Interface Mapping end to end Configuration
  • 3PL DC for processing Store, B2B and Customer orders

Confidential

Program/Project Manager

Responsibilities:

  • Define Processes, flows, SOP’s and establish rules for Order allocation, processing, fulfillment and delivery of Store and Customer orders and reverse logistics
  • Work in large cross-functional teams - Digital commerce, Order Management, Customer fulfillment, store fulfillment, Customer Service, Finance, Development Integration and Testing teams
  • Collaborate to define the requirements, create the flows, work on the design, create mapping documents, perform UAT

Hire Now