Professional Summary

Technical IT Consultant with a high capacity for understanding business objectives, integrating technology into existing and new business processes. Team oriented manager that demands results and is not afraid to be hands-on when necessary. Proven ability to manage vendors, negotiates contracts, and train personnel. Skilled in designing environments to support users at corporate offices as well as remote locations, and efficiently managing a 500K IT budget. I have fourteen years experience with Active Directory, Forest, Group Policy, DNS, Firewall Management, Exchange Server 2003 2010, SQL 2005 2008, Crystal Reports and thirteen years experience with TCP/IP, WINS and Host Files, RDP, HTML, EIGRP limited experience , MPLS limited experience , OSPF limited experience , BGP limited experience , SNMP, SMTP, WAN Circuits, VPN's, VRF's, DWDM, Frame Relay, Point to Point, OCx, DS3, E/T1's. Strong OSI layer 1-7 analysis and problem resolution. LAN, WAN, Voice, and Security, Route Switch 14 years, VMWare and Hyper-V - 14years, Building VPN's access roles -9 years, Experience with Solarwinds -13 years, Understand light safety

Experience:

Confidenital

Program Coordinator

• Responsible for Curriculum and Syllabi
• Advising Students and Adjunct Faculty
• Hiring and training of Faculty
• Student and Faculty Reporting
• Helping students to find jobs before and after graduation
• Maintaining a good learning environment
• Technology for faculty, students and classroom
• Consulting with the Dean of Business and Technology and Director of Technology
• Sit on the advisement council

IT Volunteer Consulting Confidenital

• Configuring Routers, Switches, Modems
• 20xx Servers, , upgrading software and OS's, Updating software and OS's
• Setup Active Directory, Group Policies, Security IPSec
• Offered PC Support, Updating and Upgrading OS's, Policies, Software Installation and upgrades, Network mapping
• Configuring FAX machines, Printers, Mapping, TCP/IP
• Cabling CAT 5e and 6 and Fiber, RJ cabling, Pulling Ceiling and floor tile, Tracs, Termination
• Configuring and Installing Wireless AP's
• Installed Data Projectors
• Setup Microphones and speakers
• Designed Conference Rooms and Installation of equipment
• Installed and configured 2.4 GHz Wireless mouse and Keyboard with connections to PC and/or Laptop

Confidenital

Network Engineering

• Network Engineer for Infrastructure rebuild at St. Vincent Hospital
• Responsible for all network infrastructure including wired and wireless, building, upgrading software, configuring and patching 4510 and 3750 switches in IDF's
• Support for OPAS tickets assigned
• EIGRP limited experience , MPLS limited experience , OSPF limited experience , BGP limited experience , SNMP, SMTP, WAN Circuits
• Upgrading and moving Fiber
• Building Visio Network Diagrams
• Accessing and working Intel, Desk-side and Network to upgrade current infrastructure
• Care Path Upgrade
• Network Security
• Lotus Notes and Exchange 5000 accounts each
• Experience working in a global operational network
• A solid understanding of the technologies, communications protocols, OSI Model
• Experience supporting large scale Enterprise LAN/WAN infrastructures using Cisco hardware
• A solid understanding of complex global networks: WAN, LAN, Data Center network architecture
• Cisco Wireless Controllers 8500, 5700

Cisco Wireless Access Points 1600, AIR-AP1142N-A-K9

Backlog Group

• Closing outdated tickets, being part of the Intel, Network Engineering and Desk-side Teams
• VMWare 5.0
• Managing and doing software upgrades through consulting with vendors or personally
• As Team Lead I trained new employees in operational procedures
• Configuration of Windows 7
• Installed and updated Office 2010
• Worked with many Managers to close tickets
• Managed Server, Network and Desk-side Migrations
• Data Migration to SAN and NAS
• Upgraded and maintained VMWare and VPN
• Completed the Pillcam project
• Configuration and Security of EPIC
• Worked on upgrading and changing Group Policies and Local Policies though Active Directory
• Managed and maintained VoIP connections and policies
• VB Scripting for Servers

Maintenance on Cisco PIX Firewalls and McAfee Secuity and Firewall

IT Volunteer Consulting: Confidenital

• Configuring Routers, Switches, Modems
• 20xx Servers, , upgrading software and OS's, Updating software and OS's
• Setup Active Directory, Group Policies, Security IPSec
• Offered PC Support, Updating and Upgrading OS's, Policies, Software Installation and upgrades, Network mapping
• Configuring FAX machines, Printers, Mapping, TCP/IP
• Cabling CAT 5e and 6 and Fiber, RJ cabling, Pulling Ceiling and floor tile, Tracs, Termination
• Configuring and Installing Wireless AP's
• Installed Data Projectors
• Setup Microphones and speakers
• Designed Conference Rooms and Installation of equipment
• Installed and configured 2.4 GHz Wireless mouse and Keyboard with connections to PC and/or Laptop

Confidenital

IT Manager/Project Manager

• Network Security
• Manage staff consisting of a development team and help desk analyst, supporting 250 employees across 15 locations throughout the U.S.
• Business Works/Crystal Reports
• CRM
• Great Plains and FRx
• SQL Server Management Studio
• Responsible for preparing and maintaining an annual IT budget of 500,000 over 42 companies. This includes ordering all equipment, supplies, and negotiating all contracts with consultants, vendors, licensing and service agreements.
• Reporting to the Controller, responsible for all computer, telephony, and support systems of this 50 million dollar per year leasing/logistics companies.
• IVR call Center,Voice, QoS, VOIP, Dialog Designer, CTI and Web Phone
• Seven Servers installed on Hyper- V
• SCSM, SCORC, SCCM 2007/2010, SCOM 2007 R2, SCVMM 2008 R2 and IIS
• Citrix configuration and maintenance
• Developing new Standard Operating Procedures as the company grows.
• Analyze business processes and make strategic recommendations for improvement.
• Recruit and train all IT staff, maintaining the best retention rate of employees in the company.
• Forest, Active Directory, DNS, TCP/IP, DHCP, Static IP, WINS, Host Files, SQL, Group Policy
• Responsible for monitoring and initial review, assessment, classification of Problem ticketing queue using ServiceNow. Ensure problem owner is assigned. Review Problem records to see if similar problems are on record.
• Work with vendor, peer groups, and team members as needed for investigation to identify root cause. Log and document discovery details, results and information that support findings of root cause. Identify risk scope and impact.
• Investigate and identify known errors, define and document error resolutions or workarounds, raise required RFC and/or develop program of work as required for successful remediation, and closure of problem. Bypass procedures should be defined in advance ensuring that they'll have no side effects on other systems, applications, or users.
• Proactively review incidents, changes, and configuration tickets to identify higher level anomalies or patterns that need focus and remediation to reduce incidents and improve network service levels. i.e. recurring incidents
• Develops and maintains a problem control process, with define service level objectives, and measurements ensuring efficiency and effectiveness of Problem process, applying continuous service improves as needed.
• Ensure Problem process has the ability to interact with other processes such as: Incident, Change, Configuration, Capacity, Availability, Security, and Service Level management.
• Reviews changing to the production network environments to ensure defined standards and quality of work are being met and are operationally acceptable and supportable.
• Validates all operational documentation is updated, configuration items are present in network management tools, impact statements are accurate, change is occurring during approved times frames for the business, and Level 1 and 2 support teams have the knowledge necessary to support the modification.
• Provides feedback on changes reviewed in the weekly team change advisory board meeting.
• Develops and maintains a change control process, with define service level objectives, and measurements ensuring efficiency and effectiveness of the Change process, applying continuous service improves as needed. Focuses on ensuring changes have minimal impact to the business applications.

Phone System

• Upgraded corporate call center infrastructure, utilizing Interactive Intelligence's Interaction Client and Polycom IP phones.
• Implemented IVR and queue based routing system, decreasing customer wait time and improving service.
• Carriers Cincinnati Bell, Sprint, AT T, Verizon

Help Desk

• Improved help desk effectiveness and efficiency.
• Writing policies and procedures for help desk and IT hardware usage for users.
• Improved efficiency by ensuring all support tasks are properly prioritized, providing a higher level of service and quicker resolution times.

Consultant Management

• Microsoft SQL Database Management backup and restore, querying, maintenance, repair, triggers, etc.
• Managed Microsoft Dynamics CRM
• Managed numerous projects with eleven fulltime consultants and five consultant companies for developed software specific to our companies needs.
• Managed two ISP upgrades with one hour downtime during off hours.
• Defined business requirements and project scopes, ensuring costs remained at or under budget and deadlines were adhered.
• Maintained relationships with consulting companies.
• Negotiated service and support contracts saving the company over 220,000 annually.
• Setup and configured two major three month projects in three weeks Payroll and Dispatch software .
• Migrated numerous servers to upgraded OS's and hardware.
• E-Soft firewall setup and management, Dell Firewalls, Symantec Security and Firewalls
• Virtual Server design, setup and implementation.
• Server upgrades from Windows 2000 to Windows 2003 and Windows 2008.
• Setup and Configuration of Exchange Server 2003, 2007 250 accounts
• DFS setup and configuration.
• Cisco Routers 2900 Series
• Managed, maintained and configured Dell Switches
• Managed Security card system and Security camera system
• Oracle Database Management backup and restore
• Setup and installed Hyper-V virtual servers.
• Crystal Reports Design and setup financial reports
• Managed BES Server 35 users

IT Volunteer Consulting

• New Vienna Off-road dirt track and other Small Businesses
• Configuring Routers, Switches, Modems
• 20xx Servers, , upgrading software and OS's, Updating software and OS's
• Setup Active Directory, Group Policies, Security IPSec
• Offered PC Support, Updating and Upgrading OS's, Policies, Software Installation and upgrades, Network mapping
• Configuring FAX machines, Printers, Mapping, TCP/IP
• Cabling CAT 5e and 6 and Fiber, RJ cabling, Pulling Ceiling and floor tile, Tracs, Termination
• Configuring and Installing Wireless AP's
• Installed Data Projectors
• Setup Microphones and speakers
• Designed Conference Rooms and Installation of equipment
• Installed and configured 2.4 GHz Wireless mouse and Keyboard with connections to PC and/or Laptop

ComNet Software Confidenital

• SQL Server Management Studio
• Setup SQL Logfiles
• Setup and configured servers, DAC's and DDC's for use in Digital Paging and Flight Information Display systems FID's in Airports, Train Stations, Bus Depots, Hotels and Cell Lots in North America.
• VMWare setup and management
• Configure Biamp Mixer Units with Network and CobraNet connections
• Audia Configuration DSP files for Biamp Mixers
• Creating and testing Head-end to Client Matrix
• Documentation and labeling of Network and Topology
• Setup NTSC video feeds
• Training users for software use
• Backup and Restore Databases
• Forest, Active Directory, DNS, TCP/IP, DHCP, Static IP, WINS, Host Files, SQL, Group Policy

Confidenital

• IVR call Center,Voice, QoS, VoIP, Dialog Designer, Avaya IR - CTI and Web Phone
• Oversee support for twenty-three retail stores and five offsite production sites in four regions in three states
• VMWare setup and managed
• SCSM, SCORC, SCCM 2007, SCOM 2007 R2, SCVMM 2008 R2 and IIS
• Self-managed 1 years, supervisor and headquarters are located more than 280 miles away.
• Design and implement security and administrative configurations for twenty-three sites in three states and corporate Offices.
• Improved connectivity and stability by 38 in six weeks by recognizing and repairing non-typical network problems, allowing retail sites to increase sales by 25 in the Cleveland and Canton/Akron areas.
• Trained supervisor in security implementation and hardware configurations.
• Install, troubleshoot and repair PBX phone systems Avaya
• Worked with team to design configuration for greater stability of file and application server.
• Build PC's, operating system installation and corporate software and applications for distribution to retail and production sites.
• Configure modems and routers to corporate specifications.
• Responsible for installing and configuring system hardware, software, and communication network equipment performing advanced troubleshooting and repairs, and vendor technical liaison functions and assisting in developing information management plans.
• Provides technical support for workstations, servers, and other computer-related hardware and applications including peripherals, such as printers and scanners.
• Coordinate acquisition, installation, and upgrades of end user hardware, software and provides access to shared file, print, and backup services.
• Forest, DNS, TCP/IP, WINS, DHCP, Static IP, Host Files, Lotus Notes Domino Server 125 accounts
• 3Com Firewalls and switches
• Setup and managed Eset Security and Firewall

Accomplishments:

• Researched, Negotiated, and purchased Windows 2003 server for a migration solution from Novell.
• Design store layout to best meet physical network configuration with retail needs.
• Designed and created sales templates for in-store use.
• Designed and built website.

Confidenital

Systems Administrator/Broadcast Engineer

• Reported directly to the VP of Technology
• VMWare setup and managed
• Setup, managed and ran the automated broadcast system for two cable channels for education purposes
• Scheduled and setup the schedule in the automated system
• Delivered and setup audio/video equipment including data projectors and computers
• HIPPA Trainer
• Trained faculty in the use of equipment
• Setup and ran the sound board for college functions
• Volunteered and worked fund raising for the college
• Pulled cable
• Setup switches Cisco 3750
• Worked on helpdesk tickets
• Deskside
• Intel
• Hardware repair
• Researched and negotiated hardware and software purchases
• Assisted in the Information Technology portion of the college website
• Forest, DNS, TCP/IP, WINS, DHCP, Static IP, Host Files
• Network and Systems Administrator
• Hardware Manager/Consultant
• CCNA training
• IDS Firewalls and training