SUMMARY

• Accomplished Project Manager with consistent track record of success in implementing, maintaining, and growing customer networks for high - profile client.
• Strong results-driven leadership and project management expertise; displays an uncompromising focus on customer needs fulfillment.
• Proven track record of identifying and capturing market opportunities to accelerate expansion, increase revenues, and improve profit levels.
• Low Voltage Expert, including terminations, build outs, testing and reconstruction of cabinets and data rooms
• Skilled Confidential developing and maintaining positive and professional relationships with key customers; inspires confidence and gains trust through attentive service and efficient problem solving.
• Strong Project Manager Skills with expertise in developing and streamlining processes and workflow to improve efficiency and ensure brand and quality consistency.
• Solid leadership skills able to build and guide top-performing teams.
• Adept Confidential communicating with senior management, vendors, and internal departments.
• Level-headed decision maker who focuses on strategic initiatives in a high-performance environment.
• Flexible and easily adaptable to constantly changing circumstances and priorities.

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, Oswego, IL

Responsibilities:

• Responsible for managing and leading in-house crews and subcontractors on a variety of low voltage jobs in both residential and commercial environments.
• Manage schedules, status calls, budgets and project timelines
• RFP responses and estimates
• Site / Bid walks, redlines, closeouts and change orders
• Lead and assist on Voice, Audio / Video, DAS, CCTV, Data and Hardware installations access points, switches, cabinets, racks, cameras, alarms, AV equipment and UPS systems
• Network copper and fiber cabling, troubleshooting, repairs, maintenance, termination and testing
• Managing- customer, contractors and vendor relationships

Project Manager

Downers Grove, IL

Responsibilities:

• Ensured that complex technical projects, such as systems upgrades and technology deployments, are completed on time, on/under budget and to specifications
• Lead Implementations of various IT hardware/software upgrade
• Deliver projects within scope and on/under budget
• Prioritize and execute 15-25 simultaneous projects
• Collaborate cross-functionally with Sales, Service, Engineers and Accounting
• Schedule Engineers to complete tasks
• Develop Project Plans as needed and adhere to timelines
• Communicate with clients, subcontractors, Executive teams and 3rd party vendors
• Capture, track and bill any job change orders
• Conducted Bid walk for projects budgeting
• Managed RFP pricing review and assignment for low voltage contracts
• As Project Manager, act as single point of contact for client for all low voltage project components
• Initiated and processed all related change orders for deviations from original scope of work
• Assisted in all Voice, Data, and A/V installs

Operations / Project Manager

Confidential, Batavia, IL

Responsibilities:

• Responsible for day to day operations, crew, construction growth of all new wireless services for ( Confidential & Confidential, Confidential, Confidential and Confidential -Mobile)
• BOM review/management
• RFP/Bid management
• Manage schedules, budgets and change orders
• Review site packages with crews per site
• Coordination with Tower, Civil, Tower/Property Owners
• Manage and communicate project status and timelines
• Prepare documentations of construction installations that deviate from CD’s and Blueprints and redline any of these changes
• Prepare closure documents for customers
• Travel onsite to ensure crews are making progress and identify any issues Confidential the time
• Crew Development / Safety programs
• Assist crews where needed

Operations Manager

Confidential, Schaumburg, IL

Responsibilities:

• Responsible for day to day operations of all crews, including budgeting, and growing business ( Confidential & Confidential, Confidential -Mobile, Confidential, Confidential, Cricket and Cellular One)
• Perform work on cell tower sites and rooftops, which includes: Microwave IDU/ODU installation, antenna installations, programming and grounding/low voltage tasks within standards
• Project budgeting and team scheduling, internally and with external contractors and vendors
• Performed maintenance and repairs, removals, or retrofits to DAS antenna systems (e.g. antennas, microwave dishes, feed lines, RRU mounts, etc.), sometimes under adverse conditions (e.g., inclement weather, remote sites, etc.) using safety equipment and hand, power, and specialty tools.
• Assisted in DAS / Small Cell buildouts
• Fiber splicing, terminations, test and turn up
• Scheduling / Day to day operations for 25 crews
• Increase operational efficiency to handle an increase in the number of site builds
• Develop plans to improve the quality of installations and infrastructure work
• Review customer satisfaction metrics weekly, identify key strengths and areas of improvement and adjust as necessary
• Reduce health and safety incidents (safety, safety, safety)
• Create plans, dates, milestones and deadlines for the team projects on as as-needed basis and hold teams accountable for achieving the same
• Coordinate with Sales and Accounting to ensure timely, effective and realistic timelines

Lead Technician

Confidential, Schaumburg, IL

Responsibilities:

• Responsible for leading and successful technical Microwave installation Team and assisted in DAS buildouts ( Confidential & Confidential, DragonWave, E-Band, Alcatel Lucent and Ceregon) Owner/Sales/Installer

Confidential, Aurora, IL

Responsibilities:

• Managed all aspects of accounts from sales to installation. Responsible for the growth and development of customer base.
• Key decision maker and accountable for all business requirements; marketing, sales, operations, accounting, and customer service.
• Responsible for pre/post sales (Granite, Quartz, Stone, Acrylic, Laminate Countertops)
• Measurements / Templates
• Project Management Retail/Wholesale
• Construction Proposals
• Accounting Payables/Receivables
• Kitchen and Bath Design
• Contract and Blueprint reviews with Builders and Homeowners
• Installation Procedures
• Relationship building with Builders, Designers, and Remodelers
• Quality Control of Back Office, Front Office, and Field

Regional Service Manager

Confidential, Rosemont, IL

Responsibilities:

• Senior level post-sales support for Large Business and Global accounts in the Chicago land and Southern Illinois areas.
• Accountable for post sales implementation of transport networks in the Midwest region.
• Participated in RFP's responses and engaged in pre-sales process as needed.
• Worked closely with the backend offices (NOC, SOC, DOC) during trouble resolutions.
• Key player in maintaining a 99.99% availability of network in my area.
• Instrumental in fostering relationships with current and new accounts.
• Monthly/Quarterly Service Reviews with Account Team and Customers.
• Relationship building with customers to further open sales opportunities.
• Maintained SLA's in accordance to the RFP.
• Drive Trouble issues through resolution.

Technical Applications Manager

Confidential, Rosemont, IL

Responsibilities:

• Pre/post-sales support for Large Business and Global accounts in the Chicagoland area.
• Responsible for implementing, supporting, and troubleshooting voice and data applications.
• Instrumental in key implementations for large marquis accounts in the Chicago area.
• Project Management
• Instrumental in fostering relationships with current and new accounts.
• Provided detailed account reviews and developed multiple operations manuals for customers.
• Assisted in negotiating SLA's.
• Provided weekly WIP reports on large scale projects to account team and customer(s).

Lead Technician

Confidential, Des Plaines, IL

Responsibilities:

• Responsible for a team of Confidential least 8 install technicians. Responsible for install, test, and repair of voice and data services.
• Installed services ranging from POTS up to DS3 level circuits.
• Tested, identified, and repaired services Confidential the customer premise and Confidential the central office.
• Performed daily management of technicians workloads and management of field outages.
• Performed quarterly and annual reviews.
• Installation of Nortel, Rolm, and Confidential & Confidential systems

Installation Manager

Schaumburg, IL

Responsibilities:

• Responsible for installation teams. Responsible for install, test, and repair of voice, video and data services.
• Installation of Nortel, Rolm, Voicemail, Video, and Confidential & Confidential systems
• Tested, identified, and repaired services Confidential the customer premise and Confidential the central office.
• Performed daily management of technicians work loads and management of field outages.
• Worked with local and long distance vendors to ensure optimum service
• Performed LAN build-outs
• Moves, Adds, and Changes (MAC's)

In-House Technician

Confidential, Schaumburg, IL

Responsibilities:

• Responsible for install, test, and repair of voice, video and data services Confidential Motorola.
• Tested, identified, and repaired services Confidential the customer premise
• Worked with local and long distance vendors to ensure optimum service
• Performed LAN build-outs
• Moves, Adds, and Changes (MAC's)

Lead Technician

Confidential, Roselle, IL

Responsibilities:

• Responsible for install, test, and repair of CATV system
• Tested, identified, and repaired services Confidential the customer premise
• Responsible for work duties for all technicians and contractors
• System maintenance
• Interfaced with customers regularly

TECHNICAL SKILLS

Microwave systems (DragonWave, E-Band, Ceregon and Alcatel), Low Voltage expert, VXWORKS (Less than 1 year), ACCESS (Less than 1 year), APQP (Less than 1 year)