SUMMARY

• A "hands - on" Senior Project Manager - Strategic & Tactical, I specialize in delivering end-to-end projects and transformational capabilities for large and complex initiatives, including process, network infrastructure, software development, database migration, mobile application development, and job roles changes.
• Successful project management leadership in driving large programs including multiple small, mid-size, or large projects simultaneously with limited resources in fast-paced changing priorities and ambiguity environments.
• Created reports based on stakeholder requirements to clearly identify current project status and trends.
• Focused on the automation of reports and data analysis.
• Compiled data from various sources, analyze the data and create an in-depth report on the findings from that data.
• Designed and delivered program management plans for new processes and technology solutions to drive adaptation. Worked closely with subject matter experts across various impacted organizations and departments to coordinate messaging and execution of communications. Organized engagement activities to help drive sustainable implementation of business transformation initiatives.

SKILLS

• Oracle HCM
• SAP SuccessFactors
• Agile
• Scrum
• LAN/WAN.
• Scrum Master
• Oracle Cloud ERP
• SAP Cloud
• Oracle HCM
• SAP SuccessFactors
• Salesforce CRM
• Office 365
• Microsoft Team
• Microsoft O365
• Big Data
• NetSuit
• ITIL
• Vendor Management
• Network Upgrade
• Database Warehouse Management
• Web Design
• Mobile Application Development
• .NET
• HTML/XML
• JavaScript
• Software Testing
• E-Business Process
• C++
• JAVA-JDBC
• CGI
• Programming UNIX
• Artificial Intelligence
• DevOps

PROFESSIONAL EXPERIENCE

Senior Project Manager

Confidential

Responsibilities:

• Experience in delivering end-to-end projects and transformational capabilities for large and complex initiatives, including process, policy, systems integration.
• Collaborated with subject matter experts to update processes and procedures.
• Worked with all stakeholders and senior leadership to rapidly develop multi-prong implementation project plans.
• Successfully managed and coordinated with all stakeholders, across the enterprise, and across regions to ensure that project deliverables were delivered on time.
• Developed, maintained, and tracked project management plans and schedules. Socialized with program sponsors and firm leaders to ensure leadership engagement
• Strong expertise in applying flexible change management deliverables, including training, communications, and stakeholder engagement to increase end-user adoption of project implementation.
• Provided regular status updates to C-suite executives to ensure effective dissemination of project information.
• Successfully implemented the various project phases, including planning, build, UAT/testing, Go-Live deployment, and normalization.
• Collaborated with impacted departments and SMEs to conduct a current state assessment, develop a target state solution and perform a gap analysis for the project
• Conducted a current state vs. target state gap analysis for the project.
• Managed and successfully rolled-out the target state.
• Coordinated and scheduled joint discovery sessions with over 300 subject matter experts across the enterprise.
• Partnered with the firm’s Risk Manager to build out a Compliance program.
• Managed six project workstreams and analyzed the firm’s enterprise-wide operating structure.
• Developed a comprehensive audit framework to perform current vs. future state gap analysis.
• Designed and delivered deployment project plans for a target state Shared Service function.
• Established strategies to maintain effective communications with all key stakeholders.

Senior Project Manager

Confidential

Responsibilities:

• Led the largest stack integration O365 Microsoft Cloud Services, Microsoft Exchange Online, Microsoft SharePoint Online, Microsoft OneDrive, and Microsoft Teams. This $4.5M program, which impacted 263 end-users in 6 different locations was able to improve the operational and customer integration KPI by 225% and save TCT $1.2M annually.
• Led the creation of an integrated mobile application that bridged the current legacy platform to O365 Azure - including HR compensation module (Oracle HCM).
• Led the full implementation of Microsoft O365 Cloud Team to TCT. This implementation centralized and synergized the communication between all TCT departments.
• Led the implementation of the desktop replacement program (replace the image and deliver) which enabled 263 users to get new devices running on a common Windows 10 platform.
• Collaborated with subject matter experts to update processes and procedures.
• Worked with all stakeholders and senior leadership to rapidly develop multi-prong implementation project plans.
• Successfully managed and coordinated with all stakeholders, across the enterprise, and across regions to ensure that project deliverables were delivered on time.
• Coordinated the implementation of 5 new server exchanges (Canada, USA, UK) which supported the overall implementation.
• Conducted a current state vs. target state gap analysis for the project.
• Managed and successfully rolled-out the target state.
• Coordinated and scheduled joint discovery sessions with over 300 subject matter experts across the enterprise.
• Supervised the implementation of 121 new central telephony. This new implementation allowed users to be logged in with the central servers and receive integrated messaging.
• Led the largest Managed Service Implementation, a dedicated 24/7 support system across 7 locations. From user training systems to tiers-support intake, this integration completely transformed the TCT operation of excellence.

Senior Project Manager

Confidential

Responsibilities:

• Led the largest implementation of the new point-of-sale terminal (ERPLY vendor). The overall program for scope was the full migration which impacted more than 302 retail locations. This program resulted in an annual saving of more than $1.2M in operation costs.
• Led the implementation of the new M&M mobile application. This mobile application, developed entirely in-house, was to provide the same experience as the website. Part of the marketing initiative, this mobile application brought close to $750,000 in additional revenue.
• Led the Customer Specific Pricing (CSP) application development, including Salesforce, which was developed on the cutting edge of customer offer segmentation target individual customer offers based on their past purchases, open rate offers, and shopping behavior at the store combined with the website shopping behavior. The overall project was completed in 4 months and was able to generate 1.2M additional revenue per month.
• Led Offer Engine (aka The Core Engine) program, which enabled the CSP application to automatically send 2.3 million customized offers per week to our entire customer base (3.2 million).
• Led Digital Click-and-Collect program, which enables the customer to purchase their products website and then pick up at the time and location of the customer's choosing.
• Conducted a current state vs. target state gap analysis for the project.
• Managed and successfully rolled-out the target state.
• Coordinated and scheduled joint discovery sessions with over 300 subject matter experts across the enterprise.
• Partnered with the firm's Risk Manager to build out a Compliance program.
• Managed six project workstreams and analyzed the firm's enterprise-wide operating structure.
• Developed a comprehensive audit framework to perform current vs. future state gap analysis.
• Designed and delivered deployment project plans for a target state Shared Service function.
• Established strategies to maintain effective communications with all key stakeholders.
• Investigated and identified key regulatory, operational, and processing gaps.
• Collaborated with Ops, Finance, and other stakeholders to develop remediation plans.
• Designed and delivered a target state operating model.
• Facilitated steering committee and working sessions, plus provided regular updates to senior executives.
• Led the Gordon Food Services (GFS) Warehouse Migration from Conestoga. This program had the objective of bringing 15 million dollars of inventory from one centralized distribution center to a multi- tiered distribution center, depending on the historical purchase patterns from the franchise partner. This 3.2 million dollar project was delivered on time, quality, and budget.
• Led the integration of the financial and supply-chain backend infrastructure to Gordon Food Service core. This program enabled M&M SC and GFS SC to communicate and maintain an adequate inventory level.

Senior Project Manager

Confidential

Responsibilities:

• Led the complete integration and transformation of DATA CM through ERP Microsoft Dynamics 365 (Cloud) across seven centers of excellence, influencing more than 2,500 employees.
• Reporting directly to the Board, I led the $5.2M ERP program, which implemented nine ERP D365 modules.
• Working collaboratively with Microsoft's third-party integrator, I led the implementation of the financial module, manufacturing, supply chain, sales (CRM), operations, dynamics printing, project service automation, marketing, and customer insight.
• Responsible for the integration of Dynamics Print to the production module. Working collaboratively with MPSG-Microsoft Partner (Denmark), I established the integration scope, project schedule, and budget to complete the implementation of Dynamics Print.
• Responsible for the integration of Red Maple (Texas, US) and Confidential Solution credit card processing.
• Responsible for the integration of Vertex (Pennsylvania, US) US Tax integration.
• Defined and created Data Mason (Florida, US) EDI service agreement. I defined the scope of work, project schedule, and budget for completing the EDI integration.
• Developed a detailed program/project execution plan and managed all implementation processes including resource allocation, progress tracking, monitoring change control. process, testing, documentation, training and on-time delivery within budget constraints.
• Proven experience in managing multiple large programs/projects in an enterprise environment delivering enterprise software products.
• Personable and well-proven experience working well with all groups including business, operations, and technical organizations.
• Solid experience in decision making and negotiations.
• Excellent communication, problem-solving, conflict/resolution management, active listening, time management, and interpersonal skills.
• Demonstrated consistent ability to lead cross-functional teams and deliver technical solutions while mitigating or removing hurdles/obstacles.

Senior Project Manager

Confidential

Responsibilities:

• Leading the integration of seven private equity fund programs. The objective of this multi-stream program was to create the newest hedge fund company with the highest borrowing capabilities in the Canadian market.
• Led platform migration (Cloud), customer portal, and Middleware requirements and design.
• Assessed requirements and designed Customer Relationship Management (Salesforce - CRM) modules, including business management, financial, human resources, and operations management.
• Oversaw the broker advisory reporting and interface requirements, in terms of views, buy/selling the bond, customer portfolio view, etc.
• Led vendor cost integration and rate negotiations, including agreement requirements.
• Strong expertise in applying flexible change management deliverables, including training, communications, and stakeholder engagement to increase end-user adoption of project implementation.
• Provided regular status updates to C-suite executives to ensure effective dissemination of project information.
• Successfully implemented the various project phases, including planning, build, UAT/testing, Go-Live deployment, and normalization.
• Collaborated with impacted departments and SMEs to conduct a current state assessment, develop a target state solution, and perform a gap analysis for the project.
• Conducted a current state vs. target state gap analysis for the project.
• Managed and successfully rolled-out the target state.
• Coordinated and scheduled joint discovery sessions with over 127 subject matter experts across the enterprise.

Senior Project Manager

Confidential

Responsibilities:

• Led the largest infrastructure modernization project, Network Inventory Management (NIM). The objective was to re-engineer the management and distribution of fixed assets to the entire organization and customers. This $14M project impacted supply-chain management, finance, IT, logistics, and infrastructure. It brought an annual operational savings of $1.2M.
• Led the Horizon E-Commerce rebranding project. The objective of this project was to upgrade 47 systems and applications to Rogers's new brand guide management. This $1.4M project, with 52 team members, provided the Rogers Communication channel, Rogers Network, Rogers Center, and Blue Jays a brand standard in communicating with their customers.
• Led sales compensation - Platform feeds migration program. This infrastructure and system optimization project had in scope to bring two new external feeds to Rogers (Callidus) databases. This upgrade helped the Sales Compensation department optimize its compensation program to all retail store representatives. This $1.24M program helped save $750K annually in compensation disbursement.
• Led sales compensation - Report Enhancement program. The objective of this $1.1M program was to update all sales compensation reports (23) to better serve all retail representatives.
• Led MasterCard BIN project, which had in scope to update the credit card transactional system to accept the new 2 added BIN numbers by MasterCard. This $1.1M project, with a team of 23, had to update 52 transactional systems and upgrade 4 major Rogers' financial systems.
• Collaborated with subject matter experts to update processes and procedures
• Worked with all stakeholders and senior leadership to rapidly develop multi-prong implementation project plans.
• Strong expertise in applying flexible change management deliverables, including training, communications, and stakeholder engagement to increase end-user adoption of project implementation.
• Provided regular status updates to C-suite executives to ensure effective dissemination of project information.
• Successfully implemented the various project phases, including planning, build, UAT/testing, Go-Live deployment, and normalization.

Senior Project Manager

Confidential

Responsibilities:

• Led, as Business PM, the largest bank product launch, Customer Information Management (CIM) Program called Next Best Action (NBA). This Enterprise Resource Planning (ERP) completely transformed the client-facing experience across all bank channels by implementing a suite of applications software, moving from basic Excel sheets to an automated and integrated solution. This $10M program will save $2M annually in operational costs.
• Provided a strong foundational banking project management knowledge, balancing change management, and issues/risk definitions management. Captured and managed project tasks using MS Project.
• Responsible for coordinating project activities tasks between several groups spanning from the product, technology, and supporting functions in Legal, Privacy, and HR.
• Managed several concurrent high visibility tasks using adaptive methods in a fast-paced environment that crossed multiple business divisions, including IT, Operations, HR, Marketing, Capital Market, and Sales.
• Led the product launch, as Business PM, of "double the portfolio" for the Enterprise Data Warehouse (EDW) and Business Intelligence. This new 12-product credit card portfolio (Data Warehouse and/ or Business Intelligence) brought to market new products like the US Dollar VISA and GM VISA. This $8.72M program will generate $12M annually for the credit card group.
• Led the development and implementation of the OE Workload Management (BI) compensation module up grade (Oracle) for the Mortgage Group. This Agile program implemented customer relationship management and business intelligence for the mortgage unit.
• This $2.3M program will save $1.1M annually in operation costs.
• Conducted a current state vs. target state gap analysis for the project.
• Managed and successfully rolled-out the target state.
• Coordinated and scheduled joint discovery sessions with over 300 subject matter experts across the enterprise.
• Partnered with the firm's Risk Manager to build out a Compliance program.
• Managed six project workstreams and analyzed the firm's enterprise-wide operating structure.
• Developed a comprehensive audit framework to perform current vs. future state gap analysis.
• Designed and delivered deployment project plans for a target state Shared Service function.
• Established strategies to maintain effective communications with all key stakeholders.

Senior Project Manager

Confidential

Responsibilities:

• Led the implementation of re-engineering Lubricant Infrastructure (ERP, BI, APO, ABAP) BI/Data Warehouse. The objective of this multi-million-dollar SAP project was to provide better and earlier identification of long and short positions on the base stock to mitigate costs and drive sales opportunities. This SAP transformation moved the client from using an outdated Excel sheet solution to a complete automated solution, to better control their inventory. The success of this project provided a saving of $1M annually to the Lubricant Business Division.
• Led the overall development and implementation of the Car Wash new card product launch "Wash and Go", currently being offered to all Petro-Canada stations across the country. This project created $900,000 in additional revenue for the Car Wash Division. I was responsible for delivering this project on time and under budget.
• Upgraded SAP HR System - SAP SuccessFactors.
• Led the product launch of Diesel Exhaust Fluid (DEF) for all Petro-Canada stations.
• Rescued and led the implementation of Active Learner for the Montreal refinery.
• Oversaw the full project lifecycle of Power Systems and Engineering projects.
• Evaluated and approved project changes having a material impact on scope, budget, or schedule.
• Developed a detailed program/project execution plan and managed all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and on-time delivery within budget constraints.
• Proven experience in managing multiple large programs/projects in an enterprise environment delivering enterprise software products.
• Personable and well-proven experience working well with all groups including business, operations, and technical organizations.
• Solid experience in decision making and negotiations.
• Excellent communication, problem-solving, conflict/resolution management, active listening, time management, and interpersonal skills.
• Demonstrated consistent ability to lead cross-functional teams and deliver technical solutions while mitigating or removing hurdles/obstacles.
• Familiarity with a fast-paced project execution environment; a mix of Agile and Waterfall.

Senior Project Manager

Confidential

Responsibilities:

• Led "mission-critical" IT transformation project at OLG; Production Stretch Cluster and Disaster Recovery Infrastructure. These system integration projects represented 52% of the overall OLG budget portfolio allocated for the fiscal year.
• Advised Senior Executives (CIO and IT SVP) on the development and management of the integration project activities.
• Responsible for defining and establishing best practices in transformational technology solutions and processes for the Stretch Cluster Infrastructure environment to the PMO.
• Managed program risks and issues, as well as changes to projects plans and deliverables.
• Responsible for taking small to large, company-wide, mission-critical programs/projects from original concept through final implementation.
• Ensured adherence to product processes, quality standards, and deliverables.
• Provided overall communication and interfaced with all areas affected by the program/project including cross-functional stakeholders, business sponsors, and vendors.
• Partnered with the firm's Risk Manager to build out a Compliance program.
• Managed six project workstreams and analyzed the firm's enterprise-wide operating structure.
• Developed a comprehensive audit framework to perform current vs. future state gap analysis.
• Designed and delivered deployment project plans for a target state Shared Service function.

Senior Project Manager

Confidential

Responsibilities:

• Led the creation of the newest Canadian Bank - Confidential of Canada (GMAC). The objective of this project was to convert ResMor Trust Company (GMAC) into a schedule II bank, including the business integration of the Property and Casualty Insurance division.
• Led all the business integration, including Commercial Lending. The objective of this business consolidation was to streamline or "re-engineer" all products, including Commercial Lending direct- to-consumer (Ally.ca), Auto Retail (GMAC), Auto Commercial (GMAC), and Property Insurance (ResMor Trust Mortgages services, Broker Deposits) processes.
• Responsible for the full integration of rebranding of Data Warehouse Migration, Marketing, Sales, Communications, IT, Human Resources - Oracle HCM upgrade, Vendor Management, and Legal.
• Coordinated the integration of more than 47 Application Service Providers (ASP) to the rebrand ResMor Trust.
• Responsible for taking small to large, company-wide, mission-critical programs/projects from original concept through final implementation.
• Ensured adherence to product processes, quality standards, and deliverables.
• Provided overall communication and interfaced with all areas affected by the program/project including cross-functional stakeholders, business sponsors, and vendors.
• Developed a detailed program/project execution plan and managed all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.
• Proven experience in managing multiple large programs/projects in an enterprise environment delivering enterprise software products.
• Personable and well-proven experience working well with all groups including business, operations, and technical organizations.

Senior Project Manager

Confidential

Responsibilities:

• Provided leadership and direction to the Senior Vice-President (IT) for many rescued re-engineering application development projects (ASP); Truncated Electronic Check Presentment (TECP) (TD Canada Trust, Bank of Montreal, Laurentian Bank), Offshore Remote Keying (India - Bangalore, Kochi), Implementation of Adjustment Express (AE) (ASP), All Transaction Files (ATF) (ASP), Advanced Network Folding (ANF) (ASP), Adjustment Case Viewer (WEB) (ASP) for Harris Bank (Chicago).
• Acted as a program manager in leading concurrent projects with external and internal clients, vendors, and offshore: TD Canada Trust, Bank of Montreal, HSBC, Laurentian Bank, Harris Bank (Chicago) Data Warehouse Migration, Fiserv, Micrographic Science (MSI), Checkworks, Viewpointe, Infosys (India).
• Rescued and led to success a $2.4M offshore (India) project to transfer operation application processes to India. This optimization project saves $1.1M annually.
• Rescued and led to success a $5.5M program for TD Canada Trust, Bank of Montreal, HSBC, and Laurentian Bank to implement the Truncated Electronic Cheque Presentment to replace current financial cheque processes with Exception Express (EE), Image Representment Express (IRX). These new processes will save $1.6M annually for each client.
• Rescued and led to success a $3.5M re-engineering ASP program with Harris Bank (Chicago) BI and Data Warehouse Migration to replace current infrastructure processes with integrated AE, ATF, ANF, WEB, and LACA. This new process improvement resulted in a cost savings of $1.2M annually for the client.
• Solid experience in decision making and negotiations.
• Excellent communication, problem-solving, conflict/resolution management, active listening, time management, and interpersonal skill s.
• Demonstrated consistent ability to lead cross-functional teams and deliver technical solutions while mitigating or removing hurdles/obstacles.
• Familiarity with a fast-paced project execution environment; a mix of Agile and Waterfall.
• Managed program risks and issues, as well as changes to projects plans and deliverables.

Project Manager

Confidential

Responsibilities:

• Managed the portfolio of banking products related to money movement, including debit cards, Interac debit transactions and e-transfers, Mastercard debit transactions, and international remittances.
• Developed and implemented product strategies to drive sales of existing banking products, launch new products to market, optimize profitability, and improve the customer experience.
• Carried out competitive analysis monitors product and system performance, and assesses problems to develop and implement solutions.
• Ensured all digital marketing projects are resourced appropriately, delivered on time and within the allocated budget while achieving the organization's objectives.
• Managed and prioritized project pipeline and resources.
• Escalated issues early so as to not compromise project success.
• Identifying external vendors for execution of projects and managing outsourced digital projects with these vendors.
• Built project KPI reporting templates and provide reporting to stakeholders.
• Experienced with CMS and Marketing Automation tools (Sitecore, Pardot); Web/Digital development.

Chief Financial Officer

Confidential

Responsibilities:

• Responsible for a $24 Millions capital budget, which included supervising 13 strategic business units and 45 employees.
• Led the creation of the PMO office for the Brigade finance department. Built the fundamental structure for the department project governance.
• Led the integration of a $1.2M SAP (FinPak) project (SR-3) to upgrade current business BI processes such as public fund management, non-public fund management, fiscal budget management, and pension management. This upgrade resulted in a cost savings of $500 000 annually for the Department of National Defense.
• Led a re-engineering project, which resulted in the implementation of a web-based Activity Based Costing, which impacted 13 corporate head offices and 3,500 people. Reduced the cost of operations by 7% for the entire Brigade, representing $1.1M in annual savings.
• Conducted a current state vs. target state gap analysis for the project.
• Managed and successfully rolled-out the target state.
• Partnered with the firm's Risk Manager to build out a Compliance program.
• Managed six project workstreams and analyzed the firm's enterprise-wide operating structure.
• Developed a comprehensive audit framework to perform current vs. future state gap analysis.
• Designed and delivered deployment project plans for a target state Shared Service function.
• Established strategies to maintain effective communications with all key stakeholders.