Resume Senior Program Manager San Francisco, CA - Hire IT People

SUMMARY

Extensive experience in multi - million, multi-year and multi-vendor contracts with Federal, State and Local Governments as well as Commercial entities.
I bring people and resources together by building solid client relationships, pre and post sales negotiations, collaborate with internal departments and outside vendors to meet objectives.

TECHNICAL SKILLS

• Contract Negotiations • Program Director / Management • IT / Cross Functional Teams

• Capital and Expense Budgets • Consultative Sales Solutions • Lifecycle Management

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Senior Program Manager

Responsibilities:

Managed all contractual deliverables, from inception through completion, for a $230 Million, multi-year, multi-vendor, contract for the County of Los Angeles.
Partnered with legal, sales and product to confirm contract interpretation and adherence.
Participated in County Board meetings to negotiate plans going forward and build relations.
Managed, negotiated and developed all contractual amendments such as change notices, modifications, change orders as well as attend Solicitation events and respond to RFP's.
Drafted contracts to add services to include; Cybersecurity, VoIP, Ethernet, SIP, SDN, WAN, VLAN, SLAs.
Managed subcontractors and other communication companies during product installation.
Partnered with Stakeholders, and Sales, in developing strategic plans.
End-to-end project and lifecycle management.
Researched, negotiated and added 14 new products and Cybersecurity services worth $27 Million in 2019.
Resolved all internal and external contract disputes.
As a subset of this position, I also acted as the Executive Escalation Manager for the State of Louisiana to remove all road blocks to deliver emergency services to five flood impacted cities.
Engaged resources to deliver IT services.
Provided updates to the Governor's office, vendors and internal management.
Managed cross-functional and international engineering teams.

Senior IT Project Manager

Responsibilities:

Supported Global Clients, DHL and Baker Hughes, with the installation of land, and cloud based, managed IP networks in the US, Canada, Latin America and Europe.
End-to-end project managed the right sizing and transformation of over 500 Cisco routers and Avaya Switches and tracked via MS Project.
Refined processes and installed Confidential & Confidential ’s first Cybersecurity service (ePIP) across the US and Mexico border.
Partnered with Telmex in delivering secured service between the US and 17 Latin America countries.
Analysis of client infrastructure, provided recommendations and sourcing equipment.
Addressed budget and expenses, quality control, customer care, resolutions, risk management, purchasing and acceptance of contract modifications.

Program Manager

Responsibilities:

Negotiated, sold new and/or migrated services for 78 US Air Force and US Army installations with account value, in excess, of 50 Million per annum by attending solicitations, responding to RFP's and building relations.
Project managed the install of new communication services through first bill review along with managing multi-vendor fiber buildouts and cloud services, Confidential most Base and Post locations.
Led, motivated and mentored cross functional teams to obtain outstanding performance results to meet contractual deliverables timelines, on time and within budget.
In person for all Base and Post kick-off meetings and major transformation / migration events.
Enhanced partnership with other communication companies that carried traffic, on parts of their network to ensure a seamless handoff.
Delivered clear and insightful presentations, to military leadership, to spell out service delivery plans.
Maintain close relationships with military contracting offices.
Managed and analyzed multi-dimensional funding issues to meet complex project financial objectives.
Advised on contract interpretation and amendments.
Worked with other Telco’s to migrate all contractual services over, to include multiple Code Migrations.

Operations Project Manager

Confidential

Responsibilities:

Led weekly client sales and program meeting and addressed billing discrepancies.
Managed the installation, acceptance and then lifecycle manage the service accounts (100+ locations).
Attended all after-hour cut-over events.
Developed installation, risk management, contingency plans and testing processes for all deliverables.
Led steering committees and developed process improvements.

Confidential

Responsibilities:

After selling the Confidential Int’l terminal communications contract, moved to Operations and project managed the buildout from obtaining construction permits to fiber instillation to dial tone.
Partnered with construction for MPOE build-out to include obtaining permits for a New International Terminal.
Managed fiber buildouts for dual entry.
Led weekly, on-site, client progress meetings.
Engaged legal and sales, for contract amendments and negotiations.
Obtained dedicated Code ( ) for Confidential .