SUMMARY

• Accountable for the successful execution of all assigned IT projects that success includes on - time, on budget, High Quality/Compliant results that lead to satisfied stakeholders. Managing developers, business analysts and analytic teams in a matrix environment.
• Overall Project leadership and maintenance of the delivery of digital assets and web development for multichannel/omni channel marketing efforts in the pharmaceutical/healthcare industry.
• Ensured sites were equipped with proper analytic tagging Created project plans that are easy to understand with timelines and milestones. Developed Agile Scrum roadmaps that include Themes, Epics, Userstories and Tasks. I have also been the Gatekeeper for the corporate standards of the closed loop marketing efforts. I have over 20 years managing IT projects.
• I started in my my career as a owner of retail Ecommerce websites, WordPress and Magento Development and moved onto corporate management (Network Infrastructure), Pfizer (Migration of Static Web Pages to a Drupal Multisite based system (AEM Veeva - Gxp approved Application that allowed agencies to make presentations for congresses and legacy document retrieval for internal employees),
• Business Partner and in my current role at Confidential (Integrated MS Dev Ops for optimal visualization).

PROFESSIONAL EXPERIENCE

Confidential, Ewing NJ

IT Operations Lead/Business Relationship Manager

Responsibilities:

• Modified and revamped a broken system to full capability in under 4 months. Upgraded the Service Now request portal by introducing and integrating Microsoft Azure Devops Agile/Kanban system.
• Rebuilt the relationship with the IT department and the Brand leads. Development team had to be re-trained with basic Agile understanding that provided more structure to meet expectations. Cooled and strengthened the relationship with brand management and development offshore team. Meetings with the Business was held face to face and then with Microsoft Teams when everyone was working remotely.
• The Business Brand leads include representatives from Viviscal, Toppik, Waterpik, Flawless, Vitafusion CBD and test sites. Toppik and Viviscal also have B2B sites and D2C sites in the US, CA, UK, IE, FR, and AU.
• Managed upgrades of all the E-Commerce sites from Magento 1 to Magento 2. Ensured all modules and add-ons were properly moved over to the updated platform.
• Led meetings with offshore development managers to review requirements and get feedback on the work that was completed. Negotiated with the manager for time of completion.
• Led requirements meetings with Business stakeholders to help them determine the technical solutions

Confidential, Bridgewater NJ

IT Business Partner/Senior Technical Project Manager

Responsibilities:

• In charge of 3-5 project teams at a time ranging from 5-8 dedicated members on each team. Supporting the US Commercial Marketing Operations Business Owners, Advertising Agency’s team and offshore development resources. Performed or assisted Product Owner, Business Analyst and Quality Assurance functions when needed.
• Lead management role in the IT department that utilizes offshore teams to develop web sites for health care professionals and consumers for prescription and over the counter medications. (Desktop and Responsive Design) with added capabilities of Copay programs, forms for patient information and other input for sample programs, information requests and ensuring data is properly being stored in our analytic system (Marketo)
• Led meetings with Business Owner and Advertising agencies to help define requirements, determine any abilities or limitations we had with developing on our website platform (Microsoft DNN)
• Managed the offshore developers to determine the project time, cost and develop a risk management plan, ensured progression through to deployment.
• Participated in team selection to ensure the proper resources are assigned to the project and developed the RACI Matrix.
• Trained team members who were not aware of the Agile process.
• Our sprints were set for 2-week intervals with a demo at the end of each sprint. The Agency / Business performed a full review of the site and provides a list of any defects or scope changes that are needed.
• Utilized a pre-planned user story (That includes all steps from the start of the project to closing). Utilizing Microsoft Azure Dev-Ops.
• Worked with Business Owner and Business Analysts to assure all requirements are properly entered with acceptance criteria and ranked by importance.
• Led the daily meetings and mitigated any issues the team is having with the business and my management as needed.
• Ensured meetings for requirements grooming, retrospectives and clarification meetings are set with the proper representatives.
• Performed Quality Assurance reviews on a consistent basis to ensure the build was properly developed.
• Initiated security scans and code reviews to ensure the site stability and patient information is secure. Followed up with the appropriate teams to confirm these tasks were completed before anything can be pushed into production.
• Worked with the business to define any changes in scope, provided the details to the development team to determine the impact of any additional time and cost with the requested change.
• Ensured all proper documentation was uploaded into the system (Test Scripts, Smoke Test reports and more)
• Prepared ongoing operational and status reports for IT projects and portfolio to Business owners and Senior Management.
• Set up and managed Lesson Learned and project closing sessions.

Confidential, Lawrenceville NJ

Digital Capacity Manager/Associate Director/Scrum Master

Responsibilities:

• My role at BMS is to build and maintain relationships with the US Commercial Operations business partners, communicating IT scope of services and managing the offshore development team.
• Manage the delivery of digital capabilities with a focus on websites and mobile enabled applications. Websites are built on CMS platforms (Salesforce and Adobe Experience Manager) and interface with asset development applications for marketing materials. Applications are often connected by a middleware layer.
• Managed the development of a platform in Adobe Experience Manager to allow 3 rd party agencies self-manage single page templates with options to host assets that was used to host presentations for health care professional speaking engagements at conferences. The system also included an internal search where employees can look up what assets were presented at the conference.
• Implemented Tealium AudienceStream Customer Data Platform for website tagging and user tracking.
• Managed the development for websites aimed for patient and health care professionals, Registration, Affordability (CoPay) platform and monitoring the security audit process for data processors FICO, Epsilon and McKesson.
• Worked with security to ensure that the new Adobe Experience Manager system met GxP standards.
• Enforce and manage the agile Scrum process of building a medical congress materials platform that will allow agencies to access an Adobe Experience Management (AEM) platform build. Utilizing JIRA & Confluence.
• Proactively monitor business objectives, progress tracking, compliance, scope, issues, risks and stakeholder satisfaction throughout the development lifecycle.
• Documented workflows using Visio
• Gather, Document and estimate IT related requirements for all projects
• Manage IT required deliverables with service delivery partners and across the IT organizational landscape
• Accountable for IT support of the development, testing and launch phases of all projects
• Act as IT owner for production issues and support for applications (Jira, Workfront, SharePoint, Sales force).
• Manage projects with project management software such as Microsoft Project, Jira, SharePoint (For files sharing), Excel and outlook.
• Managed offshore resources by developing timelines, UAT plans, set up daily standup meetings and documented all status in a project tracker dashboard and managed deployments.

Confidential, Peapack, NJ

Sr. Digital Project Manager/Delivery Manager

Responsibilities:

• Managed development of US Health Care Provider Brand Microsites and eDetails for PfizerPro.com
• Responsible for designing crucial reporting and tracking excel dashboards for high level project tracking. An agile based process for user acceptance testing, key Performance indexes with pivot tables and graphs, waterfall templates for deployment processes and other project related documents. Also utilized Box, SharePoint, Confluence, Jira, and Outlook.
• Successfully managed the migration / development process of over 30 of Pfizer’s highest visual brand web sites, from .net to Drupal, on time and on budget. In addition, I managed the development of web based videos and surveys. Work was performed in a matrix environment of stakeholders, U/X, graphic designers, developers, analytics, coPay Card, Technical Support, and other various departments within the Pfizer organization and offshore vendors.
• Documented status and milestones, ran WebEx meetings, managed stakeholder expectations and escalated major concerns to senior management for resolution.
• Business Technology weekly team meeting - Organized, scheduled, generated topics and overall running of the weekly team meeting. The meeting is on WebEx and included Business Technology global team managers and vendors.
• On-Boarded and Trained new employee’s that were new to the department.
• Switched positions to work at the Pfizer headquarters in New York City.
• Managed the development of iDetails (iPad presentations for health care providers) & transactional emails.

Confidential, Holmdel NJ

Infrastructure Technical Project Manager

Responsibilities:

• Management of the development of new applications being onboarded to the pipeline that supports AT&T’s business partners and the application that provisions new databases to be added to the system.
• Responsible for managing the project tracker spreadsheet, a high-level overview of current and upcoming projects. The tracker manages the schedule, percentage complete, and other project related information. Budget, Risks, and the agile work breakdown structure were tracked on separate spreadsheets.
• Ran system requirement and status meetings. schedule planning, communicated artifact status, worked out issues, tracked changes and arranged additional meetings when clarity was needed from the architects or developers. Documented minutes of the meeting and sent to participants.
• Managed the development process by leading the stand-up status calls using online conference software. Connected with on-site team and offshore teams, to report on the projects status and percentage of what was completed on the deliverable. Managed the department’s document storage on SharePoint.
• Overnight weekend deployment of 3-7 projects deployed at a time. Coordinated offshore resources and stakeholders.

Confidential

Digital Operations Manager

Responsibilities:

• High Volume web site generating high revenue during Fall sales and party supplies to generate revenue all year long. Participated in various drop ship programs that allows increased inventory to offer.
• Utilized open source programs and contributed modules to configure a full functioning ecommerce application, utilizing third party templates and customized CSS for theming.
• Hands on development with open source ecommerce software on Linux platform. This included Magento 1, OS Commerce, Zen Cart, Shopping.com and other aggregate shopping portals.
• Developed and managed over 30 WordPress sites with a URL that was my best performing keywords.
• Created Drupal and WordPress sites websites for referral customers.
• Hands on development and configuration of the sites and worked with offshore resources for complex programming and graphic work.
• Marketed site with Google AdWords, Banner Ads and email campaigns with Constant Contact.