PROFILE: High Level Technical, Project Management Administrative Support background with over 20 years' experience in hardware/software and administrative support services managing projects at the Senior Management level. Highly organized and detail oriented with strong technical experience. Dedicated and focused. Able to prioritize, complete multiple tasks and follow through to achieve project goals and objectives.

PROFESSIONAL QUALITIES STRENGTH

• Project Management and Leadership Performance Management Resource/Budgeting Management
• Stakeholder Engagement/Management Executive/PMO Reporting Process Improvement/Inventory Control
• Team Building and Staff Leadership Management Collaboration Productivity/Time Utilization
• Technical Design and Support Client Relations/Negotiation Strategic Planning/Management

PROFESSIONAL EXPERIENCE

Confidential

ICAAP Project Manager/ Capital Management PMO

• Performs a project leader role, providing planning, direction, coordination and daily supervision to the project team to ensure the objectives and tasks of the project are accomplished on time and within budget.
• Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures WBS and instilled shared accountability for achieving project milestones.
• o 2013-Present - Internal Capital Adequacy Assessment Process ICAAP Financial Project for TD Bank which focuses on Capital Management. My team is in the process of Designing, Developing, Implementing, and Documenting our processes through policies, procedures, and frameworks to demonstrate how we Identify, Define, Measure, Monitor, and Mitigate risks related to capital according to US requirements and Federal regulations so that in the event of an economic crisis we can ensure that the bank is adequately capitalized and can remain sustainable by protecting our banking Portfolios, Client Accounts, and our day to day operations.
• Senior Project Manager for the Internal Capital Adequacy Assessment Process ICAAP Financial Project.
• Consults with the business departments and process owners in defining business requirements and ensuring the solution meets those requirements.
• Ensures that the project team follows proper life cycle development techniques, PMO processes and procedures and company and internal policies and practices.
• Ensures the project deliverables are stored and maintained in the project repository and meet all documentation requirements for quality.
• Identifies tracks, escalates and helps solve project issues, conflicts and problems. Identifies and tracks project risks and mitigates risks that jeopardize the project deliverables.
• Manages all communications to key stakeholders and ensures they are aware of significant changes to project status in a timely manner and changes in project scope via the scope change process.
• Ensures all project dependencies and risks are identified and managed effectively ensuring each process steps of the project is examined to determine the correct approach based on the demand of the situation.
• Executes project management deliverables within budget working with staff and business partners to develop content of those deliverables. Controls change to project scope.
• Work with senior PMO leadership to calibrate and ensure that all projects are effectively resourced and manage relationships with a wide range of groups including all project contributors
• Confidential

Procurement Manager/ Technical Business Analyst

• Senior Project Manager for all technical projects for our Corporate Offices and various site locations in the Tri-State Area
• Installation and technical implementation of hardware/software for 200 employees, Card Key Access, Video/Audio Security and Network Surveillance for a new contract with Department of Revenue for the State of New Jersey at our Lawrenceville, NJ offices for PRWT Services.
• Installation and technical implementation of a new Video/Audio Security and Network Surveillance strategy for all of our cash collection business locations in Philadelphia, PA for the Philadelphia Parking Authority, Camden, NJ for NJ EZPass, and Staten Island, NY for NY EZPass that significantly increased the company's brand recognition security measures for PRWT Services.
• o 2010-2011 Installation and technical implementation of Audio/Visual and teleconferencing equipment and lighting for all conference rooms at our corporate offices in Philadelphia, PA and Lawrenceville NJ for PRWT Services.
• o 2009-2012 Design, Development, Testing, and Implementation of Automated Business application for Healthcare Agency for the purpose of automating Patient Information Mailing using SQL, MYSQL, SQL Server, Asp.net, and MS Access 2010.
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Analyzed and designed solutions to networking issues, business applications and documented customer reporting and analytics requirements and provide recommendations for how to best meet those requirements given the capabilities and constraints
• Diagnosed and solved issues with both hardware and software and managed the maintenance of SharePoint system functionality.
• Managed activities that include system deployment product demonstrations, Help desk support, quality assurance, technical systems training and software documentation.
• Determine scope of custom report implementation or analytics customization and estimate time to complete writes up proposal / specification and presents to customer
• Trained customers in use of analytics platform, specifically ad-hoc reporting and collaborate with the internal business and technical resources necessary to accomplish these tasks
• Validated results through discovery of underlying data detail in the data warehouse and prepare user documentation and training materials
• Directed Vendor Management for company products and services and prepare, maintain and review purchasing files,
• Reported price lists, track the status of requisitions, contracts and orders, locate suppliers, approve bills for payment, monitor contractor performance,
• Calculated the cost of orders, charge or forward invoices to the appropriate accounts, and monitor in-house inventory transfer forms for bookkeeping records.

Confidential

Senior Program Manager/Loan Fund Manager

• Planned the delivery of the overall program and its activities in accordance with the mission and the goals
• Developed new initiatives to support the strategic direction of the organization and implemented long-term goals and objectives to achieve the successful outcome of the program
• Developed an annual budget and funding proposals for the program to ensure the continuous delivery of services
• Developed a program evaluation framework to assess the strengths of the program and to identify areas for improvement
• Ensured that program activities operate within the policies and procedures of the organization and comply with all relevant legislation and professional standards
• Implemented the human resources policies, procedures and practices of the organization
• Communicated with clients and other stakeholders to gain community support for the program and to solicit input to improve the program
• Identify and evaluate the risks associated with program activities and take appropriate action to control the risks
• Monitor the program activities on a regular basis and conduct an annual evaluation according to the program evaluation framework

SKILLS AND ABILITIES

MCSE Certification, A Certification, MCAS Certification, Expert Level: Project Management Software: MS Project, Agile, Scrum XP Professional, Windows Vista, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook, Microsoft Publisher, Microsoft PowerPoint, Microsoft Project, Microsoft Works, Microsoft Visio, SharePoint 2010, SharePoint Developer/Administrator, Network Administration/Security, Office 365, MS DOS, Adobe Reader 6.0, Adobe Acrobat 4.0, QuickBooks, Peachtree, Front Page, IDX Medical , Medical Terminology, Quicken, Sybase and Paradox for Windows, Typing Speed 65 wpm. Experience with the following programming languages: Java, SQL, MYSQL, SQL Server, VBA.Net, ASP.Net, FORTRAN, COBOL, C, C , HTML, and XML