SUMMARY:

• Energetic, analytical and strategic Human Resources/People Operations professional with Aerospace, Technology, Cybersecurity, Telecommunications, Government Defense Contractor, Financial Services, Manufacturing, Mortgage Banking, and Hospitality background. Operations and systems focused with emphasis on creating test scripts, functional business requirements, user acceptance testing, client relationship management, organizational strategies, case management, operational excellence, and process improvement skills.
• Intermediate knowledge level in traditional and modern software applications, Microsoft Office, Google Workspace, Rippling, ADP, PeopleSoft, Lever, Taleo, BrassRing, iCIMS, Workday, and ERP applications. Skilled in processes for time and attendance, payroll, human capital reporting and analytics, onboarding administration, termination processing, benefits management, employee relations, and recruiting administration.

TECHNICAL SKILLS:

Microsoft Office Suite | Google Workspace | Rippling | PeopleSoft | ADP (WorkforceNow/Vantage) | Workday Lever | iCIMS |Taleo | IBM Kenexa BrassRing | CornerStone onDemand | Everfi | Ceridian | Oracle Financials Concur | Ariba |Jira | Smartsheet | Monday | Clubhouse | Remedy | HR HelpDesk | Kronos | T - Sheets | Slack Microsoft Teams |Zoom | Explain Everything | SnagIT | Adobe Document Cloud | Box | TOAD for Oracle (SQL) Cognos | Visier HCM |Qualtrics | Mentimeter | Kisi | 2FA (Two-Factor Authentication) | Envoy Deliveries Clubhouse | Alteryx | SAP | Deltek CostPoint | Explain Everything | Coupa

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Human Resources Specialist - Contract

Responsibilities:

• Human Resources Specialist within a Government Defense Contractor organization, reporting to the Director of Human Resources, supporting Global HR and Recruiting operations for Civil Engineering, DoD (Department of Defense), and Department of Transportation (Federal and State) of 5,000+ employees (including Expats).
• Data administration and maintenance within CostPoint, Deltek (Time and Attendance), Oracle HCM Cloud for employee lifecycle, payroll, benefits administration, and project charge codes for Federal Government and State Government awarded contracts, as well as Service Contract Agreement (SCA) contracts.
• Develop streamlined lean process for end-to-end processes of HR Shared Services to support Confidential HR, and balance the relationship of the parent organization, WSP.
• Program support for onboarding, diversity and inclusion, HR digital transformation, total rewards, and learning and development/compliance.
• Audit and create standardization of I-9 processing, HR data transactions, time and attendance reporting, recruitment reporting, and employee headcount and organizational changes per guidelines of internal audit as well DCAA (Defense Contract Audit Agency), and Defense Contract Management (DCMA).

Confidential

Human Resources Administrator/People Operations Specialist

Responsibilities:

• Human Resources/People Operations office management, reporting to the Director of People in a start-up culture of 70+ employees for Cybersecurity and IT training, knowledge, and content platform serving freemium, individual license, and business enterprise customers within the Federal, Government Defense Contractor, Tech, Healthcare, Manufacturing, Banking, Telecommunications, and Education sectors within North America and select global markets.
• Serve as a business strategist for optimizing day-to-day processes and procedures for all departments, while enhancing the People Experience through seamless, clean, lean data models within our HRIS tool (Rippling), and Applicant Tracking System (Lever), and digital task management tools (Clubhouse and Monday) for employee life cycle events and transactions.
• Coach mid-management and department team leads on organizational structure for their teams, as well as serve as the employee relations point of contact.
• Full cycle recruiting for Sales, Marketing, and Customer Success related roles, via direct sourcing using Linkedin, Dice, Monster, Indeed, Glassdoor, as well as attending local career fairs.
• Audit and ensure compliance standards were followed for I-9, benefits enrollment, employee data changes, OFCCP, Affirmative Action, and EEO-1 reporting.
• Championed for Diversity and Inclusion efforts through internal engagement, activities, and virtual communities.
• Office management duties for OSHA compliance, vendor management, site security, and emergency evacuation planning.

Confidential J

HR Transformation, Digital Projects, & Service Delivery Analyst

Responsibilities:

• Digital Enablement Project Manager leading HR business transformation initiatives to establish Shared Services, Center of Excellence, and HR Regions Community for North America. Support a Global Aerospace, Defense and Space Organization of 160,000 employees, with a headcount of 6,000+ within the North America Region (US & Canada).
• Lead all North America initiatives for shifting and transforming the current operating platform for HR Operations from Microsoft Office to G Suite as day-to-day operations platform.
• Manage a budget of 1.5 million for cost centers within North America HR Transformation & Digital, to include but not limited to: HCM/HRIS ADP Vantage, Workday, and Digital Tools for collaboration and new ways of working, research and development, feedback and survey platforms, staffing and temporary labor, consultants, and Diversity and Inclusion programs.
• Administer, track, and report on projects including, but not limited to, data analyzation, preparation of communications, and drafting or editing of Human Resources policies and guidelines
• Develop and deliver progress reports, proposals, requirements, business need cases, and presentations for on-going projects
• Support day-to-day, monthly and quarterly operations of HR core practices including mass data change, People Operations
• Run periodic data audits of HRIS data to ensure data consistency and accuracy, and assist with ad hoc projects as needed
• Implementation, integration, and update release support for HR tools and platforms within user acceptance testing, and production environment in ADP WorkforceNow and Vantage for modules of: Payroll, Onboarding, and Employee Data, Slack, and JIRA.
• Spearhead in creating test scripts for integrating multiple systems and tools for synchronization of data sets, while working internally with stakeholders and externally with vendors, project managers, and client success leaders for project implementation, configuration, testing, go-live, and post go-live activities.
• Partner with the Sr. Manager, People Operations and Service Delivery to identify areas of improvement for People Operations process, which support our HR Business Partners, direct line managers, and other internal stakeholders for Employee Life Cycle initiatives, while building and creating a new end-to-end process for digitization of employee files and Personnel Action Forms.

Confidential

Human Resources Analyst

Responsibilities:

• Center of Excellence Analyst/Consultant for all Human Resources Corporate and Back Office Operations within a Shared Services model for Human Resources Operational Excellence in Telecommunications with an employee population of 90,000+ employees, comprised of 9 Business Units.
• Deliver first and second level support for HRIS PeopleSoft Data and Reporting requests, security access, queries, integrations, implementation project support, modules, headcount and attrition metrics (PeopleSoft and Visier HCM), and HRIS troubleshooting.
• Create customized report, queries, and process mapping (PeopleSoft Reporting/TOAD SQL for Oracle) for all departments to include but not limited to: Legal, Accounting/Finance, Human Resources, IT, and Marketing.
• Manage confidential information relating to Employee Relations, Legal Claims, Union Bargaining Agreements, Performance Management (Cornerstone OnDemand), Compensation, Leaves of Absence/FMLA, Background Check Processing, Onboarding (Willis Towers Watson), Application Tracking, Headcount Reporting, Diversity Reporting, OSHA/Workers Compensation (Esis), and EEO Reporting.
• Client delivery and operations tasks include but are not limited to: monthly, quarterly, and yearly reporting for Talent Acquisition Metrics, Leave of Absence/FMLA Metrics for internal/external compliance, Commission Reporting, OSHA data and reporting, Workers Compensation, and I-9 (e-Verify).
• Responsible for reporting and compliance: Utilize recruitment tools to track applicants and ensure detail of recruitment process is accurately captured in system (i.e. candidate flow, statistics), generate various reports and to support the function as needed, manage job posting process which includes creating requisition within Brass Ring and obtaining required approvals.
• Support candidates through the offer and on-boarding process to ensure a positive candidate experience by partnering and collaborating with the HR Employment Service Center, and ensuring all process mapping was updated.
• Served as Project Support Analyst to migrate over 300+ requisitions used in the legacy Applicant Tracking Systems/HRIS (BrassRing, Taleo, JD Edwards, and PeopleSoft) of Time Warner Cable, Confidential and Bright House Networks to be integrated into the new Spectrum Applicant Tracking System, BrassRing using process mapping, diagrams, and newly created SOPs.

Confidential

Sr. Recruiting Coordinator (Contract)

Responsibilities:

• Coordinator and Administrative support with Confidential, A True Blue Inc. Company, for the Talent Acquisition Operations and Recruiting Operations in a Recruitment Process Outsourcing environment for Marriott International, Inc., supporting their Hotels, Resorts, and Convention Centers in the United States.
• Managed a high volume of requisitions for Full Cycle Recruiting Support using Taleo & Workday (Applicant Tracking System) to include but not limited: Sourcing, Phone Screens, Interview Scheduling, Reference Checks, and Onboarding.
• Utilized Lotus Notes Case Management system to manage active requisitions, averaging 10 new requisitions daily for interview requests and/or reference checks (Pre-Offer and Final) for C-Level and Senior Level Roles.
• Maintained a strong client relationship with Sr. Recruiters and assigned regions of Marriott properties.
• Participated in projects for process mapping, reorganization, acquisitions, franchises, and independently owned properties.
• Ensured the candidate experience for Recruiting, Onboarding, and Post Hire is met the agreed SLA for Internal/External candidate satisfaction benchmarks.
• Additional tasks and ad-hoc projects as needed.

Confidential

Human Resources Specialist - Contract

Responsibilities:

• Analyst and consultative support in a Shared Services environment for all internal Human Resources Business Units, Senior Leadership, and Management to process data changes within PeopleSoft (HRIS), and Taleo (ATS) (including but not limited to: Salary, Job Grade, Cost Center, GL Codes/Accounts, Pay Rates, Union Codes, FMLA Status, etc.) using Remedy for Ticketing/Case Management.
• Support cross functional departments within HR Operations (Compensation, Talent Acquisition, Health and Welfare, Change Management) for ongoing project support for business processes, implementation, while reviewing historical data for benchmarking new initiatives and metric targets for Lean Process Improvement Deployment and Go-Live Dates.
• Review Process Maps, diagrams, and SOPs (Standard Operating Procedures) for SOX Compliance and Internal/External audits relating to HR Operations Standard Work.
• Assist with Ad-hoc projects for rollouts of ongoing streamlined and lean efficiency processes for end-to-end processing, rollout of new HRIS system updates, modules, interfaces, Employee Self Service, Manager Self Service, and HR Self Service process flows.
• Enter Mass Data Loads via PeopleSoft for large databases of employees’ data changes and personnel updates, as well data integrations and migrations for Taleo (ATS) and Kronos (Payroll).
• Actively communicate with HR Information Technology for any reporting, processing, and configuration errors.
• Advise and suggest new processing that reduces time, costs, and drives forward efficiency.

Confidential

Human Resources Assistant

Responsibilities:

• Administrator of Human Resources operations under the direction of the Director of Human Resources, working alongside the HR Generalist, and Director of Training and Development within a Mortgage Banking environment of 500+ employees; assisting with the processes and procedures for: full cycle recruiting, policy and procedures, selection and assessment, background screenings/checks, onboarding, offboarding, and time and attendance.
• Sourced and recruited candidates, conducted prescreening phone interviews, preliminary interviews, scheduled interview appointments, created and issued offer letters, distributed first-day-of-employment details/instructions, created ad-hoc memos when necessary.
• Actively communicated with the Director of Talent Acquisition for any support needed for Production/Sales related roles.
• Coordinated with hiring managers and senior leadership for any hiring needs and new requisitions, while collaborating on skills, assessment, and selection requirements for specific roles.
• Lead the onboarding process for all new hires, rehires, internal transfers including but not limited to: applicant profile support (Taleo), I-9 Verification and authorization, new hire orientation, coordinating with IT (Information Technology) for computer set-up and initial system access, and reporting for senior leadership.
• Entered new hire information into ADP (Workforce Now) for Payroll, and iPay registration, as well as updated tax, direct deposit, pay rate changes, manager changes, etc. in HRB (ADP), and ensured all process mapping was updated for business processes, while working with internal and external support for our ADP HRIS platform.
• Additional HR administrative tasks relating to offboarding (termination processing), verification of employment, benefits administration, ePersonnel filing (electronic), hard personnel filing, Google Drive (Cloud based) maintenance and organization for HR, database administration, and HR customer service.
• Designed and developed marketing strategies, branding techniques, and displays for career fairs, social media, and marketing materials.
• Additional ad-hoc tasks and projects based on urgency and need.

Confidential

Accounts Payable Specialist - Contract

Responsibilities:

• Served as a technical support liaison for vendors, consultants, and customers of an assigned client for Account Principals within an Accounts Payable Shared Services setting.
• Researched invoice payment issues relating to product orders, receiving variances, sales and use tax variances for PO and Non-PO invoices, while updating process maps and diagrams for Tier 1 level troubleshooting.
• Reconciled monthly statements to ensure all invoices are paid, outstanding credits are applied to the correct account(s)/General Ledger code(s)
• Distributed invoices for approval for each site location where goods and/or services were received.
• Inbound/Outbound calls, email, and fax communication with vendor representatives for problem resolution and follow-up on existing issues.
• Ensured all information relating to the customer/vendor was recorded within appropriate databases for future reference.

Confidential

Human Resources Specialist

Responsibilities:

• Administrative support and guidance to organizational staff on human resource policies, including benefits, new hire employee orientation, and other human resource policies and procedures for a Government Chartered Mortgage Association of 5,000+ employees throughout the United States.
• Resolved and escalated employee issues by reviewing data interfaces, PeopleSoft databases, and communicating human resources policies and procedures, updating process mapping, diagrams, and SOPs.
• Processed benefits status changes, severance processing, new hire on-boarding (Taleo), I-9 verification, cost center changes, organizational structure updates, internal transfers, terminations, and employee data records management.
• Served as a first point of contact liaison for benefits vendors for Fannie Mae employees.
• Verified retiree and terminated employees’ statuses for COBRA enrollment and account maintenance.
• Assisted and coordinated with other HR departments and cross-functional departments as needed.
• Streamlined new processes with the HR Project Management Team, using the Six Sigma Lean Methodology for process mapping, diagrams, and creating SOPs.
• Resolved basic to complex inquiries relating to ethics, employee relations, Leave Administration, and other internal programs/practices.
• Used ticketing system, Remedy, to document all forms of communication via telephone, email, and/or fax for the HR Service Center.

Confidential

Financial Operations Specialist

Responsibilities:

• Performed invoice processing, approximately invoices weekly for the Sectors of Confidential within a Shared Services environment for a top leading Government Defense Contractor and Security company with over 100,000+ employees worldwide.
• Ensured all invoices were accurately processed using the following ERP software systems: Deltek CostPoint, Ariba, Cognos, Oracle Payables, and Oracle Imaging and Process Management/ECM.
• Verified all invoicing amounts are accurate in terms of current balances, freight/shipping charges, and taxes.
• Made journal entry corrections, processed credit and debit memos, ensured ledger reversals were processed correctly, re-classed payment errors, resolved tax variances, cleared payment exceptions, and assisted with month-end close responsibilities.
• Verified the accounting audit trail for the current status of reconciliations, payments, and deferred payments.
• Processed foreign currency payments through wire and/or EFT’s per compliance and government standards, and for Service Contract Agreement (SCA) standards.
• Allocated taxes and shipping charges based on the 2-way and 3-way accounts payable matching method.
• Determined and resolved invoice payment issues, corrected payment terms, applied payments to the proper accounts and/or projects.
• Adhered to internal financial policies for Financial Control Framework(FCF), and COSA(Control Owner Self Assessment) as required by the DCAA(Defense Contractor Audit Agency), and contributed as a project liaison for process mapping, diagrams, and SOPs (technical writing).
• Scanned and imaged invoices within the Oracle ECM software application for processing, and documentation storage.
• Identified and raised opportunities for improvement through special project assignments.
• Communicated effectively with procurement buyers, project financial analysts, and program managers for complex issues related to project numbers, general ledger accounts, and purchase order funding.
• Served as a vendor relations liaison to ensure all service levels and relationships for the Accounts Payable department are satisfied in terms of credit, payment status, systems integrations, and vendor updates.
• Promoted from a Financial Specialist I role, served .
• Developed and created procedures for Travel and Expense day-to processing standards by using process mapping, diagrams, and SOPs.
• Published and edited KBA’s (Knowledge Based Articles), and performed record and data management of Articles stored within an Oracle Software Library.
• Fostered and utilized the Six Sigma Process Improvement Methodology to measure areas of improvement based on Root Cause Analysis (RCA), and to Define, Measure. Analyze, Improve, and Control.
• Using the SharePoint Software application to develop a method to store compliance and department specific updates for processing guidelines relating to Delegates of Authority, Sector Specific Exceptions, and Expense Waivers.

Confidential

Human Resources Associate

Responsibilities:

• Administrative support to assist Confidential team members, former team members, and third parties with the following: payroll inquiries, navigational processes of the timekeeping system, policies and procedures inquiries, and verification of employment processes for a major financial institution with 200,000+ employees.
• Provided thorough explanation of content details to team members for their W-2, W-4, and payroll information (including but not limited to: Deductions, tax withholding, gross-up deductions, bonus pay, pay distribution, off-cycle check request, duplicate check requests, time sheet verification, employee data verification, and paid time off balances) with the use of PeopleSoft, HR Help Desk (HRHD), Time Tracker, Web Time, and the Confidential Intranet.
• Familiarized and remained knowledgeable of Confidential policies, procedures, programs, and process maps for HR Shared Services.
• Actively engaged in creating new and improved processes to current procedures and business operations.
• Referred escalated issues to the appropriate department for research, and provided follow-up calls for resolution.
• Adhered to metric standards for call handle time, average talk time, and quality assurance.
• Provided a process improvement strategy to reduce the repetitive cases for ACH Payment issues and delays.
• Helped create a unique identifier for the Human Resource Help Desk application powered by PeopleSoft to aid in effectively minimizing the resolution time for ACH cases initiated by customers.
• Increased the call back rate for resolution of ACH problematic trending issues.