SUMMARY:

• Results - driven, detail-oriented, passionate professional who is recognized as a strong communicator with robust networking, team leadership, multitasking, and prioritization abilities. A complex problem solver with more than 15 years of comprehensive expertise in collaborating with cross-functional internal and external clients to drive innovative systems solutions for seamless operations.
• Acknowledged as a trusted team leader and adaptable team player with a stunning record of success in directing multiple projects simultaneously by employing advanced critical thinking, interpersonal, and communication abilities. Able to develop/execute processes and procedures and identify opportunities for improvement. Engages employees to resolve issues, and efficiently manages administrative functions.

CORE COMPETENCIES

• Backlog Management
• Removing Impediments
• Agile and Waterfall
• Jira, Rally, Confluence
• Build Collaborative Teams
• Program/Project Management
• Sprint Planning
• MS Project
• Release Management
• User Stories
• Organization
• MS Office, Google Apps
• Coaching Agile Practices
• In-depth System Knowledge
• Rally/Agile Central, Clarity

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, Florida

Scrum Master/Scaled Agile Framework

Responsibilities:

• Serve as Scrum Master for a major telecom 5G network fiber build; chair daily stand ups with the Domain team; and work in collaboration with the Product Owner and IT developers/testers to align Agile team sprint goals.
• Cultivate and nurture an environment of partnership within the team to foster open dialogue for resolving conflicts.
• Communicate organizational impediments to leadership, and balanced domain team for success and continuous improvement initiatives.
• Consistently demonstrate a robust domain knowledge with expertise in Agile/Scrum Frameworks and applications used in product development and delivery; coach product owners in creating and maintaining backlogs.
• Author achievable release plans aligned to support activities and product roadmaps.
• Employ JIRA to track team goals with Epics, user stories, traceability, and product demos as dictated by release plans/roadmaps; integrated processes and tools that enable continuous improvements.
• Support scrum team through the complete software development life cycle using the Scaled Agile Methodology and Scrum or Kanban approaches.
• Help team members to create effective User Stories, write acceptance criteria to know when a story is Done, and break down stories into sub-tasks.
• Help each team use Epics, time-boxed (spike) stories, and sprint goals effectively.
• Support each Product Owner to refine and prioritize their Backlog and Epics in alignment with business goals.
• Collaborate with Product Owner update Release Train Engineer during Art Sync meetings
• Schedule/facilitate Sprint Planning, Backlog Refinement, Daily Scrum, and Sprint Retrospective meetings.
• Ensure that the highest priority items identified in the Sprint Retrospective are appropriately addressed.
• Work with the teams and business to remove impediments and blockers.
• Encourage radical transparency. Foster ever-improving intra- and inter-team dynamics.
• Use agile metrics judiciously. Encourage team excellence.
• Maintain an open dialog with the Product Owners and team members through recurring one-on-one meetings to coach and mentor entire team.
• Work closely with other Scrum Masters. Program team and Release train Engineer.
• Plan and prepare team for PI planning.

Confidential, Tampa, Florida

PM Manager/SME

Responsibilities:

• Provided daily direction and leadership to five direct reports; successfully managed the contractual, legal, and regulatory programs without penalty; and owned/managed new product deliverables.
• As a Confidential Agile certified professional, worked with both Agile and Waterfall projects.
• Coached direct reports to help them identify support needs for the manager; prioritized tasks; and helped in skills development including project management and Agile techniques, as well as executive presentation techniques.
• Guaranteed that projects were delivered aligned with governance standards and that initiatives routinely met budget and business objectives in support of corporate goals.
• Orchestrated the conversion of wireline into the wireless project tracking system Clarity, and oversaw requirements gathering, analysis, and performed QA testing.
• Defined/combined quality processes into the design for retail IT wireline initiatives into Clarity to institute priorities.
• Held answerable for department administration, resource management, project prioritization/selection/scheduling, strategic planning, portfolio analysis, and metrics.
• Given the Spotlight Award for outstanding personal and team commitment during V5 conversion activities.
• Nominated for and completed the Pre-Leadership Development Program (PLDP) in 2015.

Confidential, Tampa, Florida

Lead Project Manager for Major Programs

Responsibilities:

• As a core PM member for major corporate projects, combined wireline billing systems; as the Lead PM for the Conversion Command Center, collaborated with the lead Conversion Manager and Director to delineate critical path tasks; and successfully met with each impacted application team to gather accurate production task scheduling and timings.
• In the role of Lead Conversion PM for Single Biller conversion, routinely met production deliverables and synchronized/updated the conversion project plan, and directed Command Center personnel in support activities.
• As the owner of the Conversion Project plan for Oct/Nov production deliverables, oversaw 1003 tasks for more than 84 applications; directed conversion IR meetings to provide statuses for 1001 IRs; held accountable for program management for the 2014 Conversion to Vision FiOS, and included the conversion of the 2015 Single Biller Program for East Broadband accounts from RiBS to Vision. Single Biller converted a total of 16,420,696 customer accounts. In addition, shut down old legacy systems, eliminated corporate licensing costs, improved bill quality, and reduced customer call in rates. Single Biller conversion enabled $106M annualized savings
• Guaranteed proper project statuses and progression in Forte for each application subproject, and fostered communication of release schedules and milestone dates for each phase of the project across design, development, and testing organizations.
• Resolved issues as they arose; scheduled meetings with impacted teams to bring closure to outstanding questions and issues as well as continued responsibilities for weekly plans; and assumed accountability for the Conversion Team during the first quarter of the year.
• Developed weekly executive statuses for the conversion, data grooming, and usage swim lanes.
• Embraced the Confidential Credo to consistently meet daily milestones and deliverables.
• Core lead member of the PMO team for the Conversion Command Center, tasked with partnering with each impacted application team to ensure the completeness/accuracy of the Conversion project plan used to coordinate tasks and timings throughout the lifecycle of the multiday conversion process.