SUMMARY:

• A solutions - oriented, innovation-driven, certified ITIL & SMC IT senior program/project manager with over 15+ years of progressive experience. Advanced knowledge in invigorating modern business strategies and project-led transformations for public and private companies. Demonstrated dynamic career history focused on leading medium to large capital projects with assets over $10M+
• . Expertise in leveraging agile principles and ITIL methodologies across multiple regional areas in the web hosting and banking sectors. Keen ability in aligning cross-functional field teams in discovering sustainable processes on complex projects. Regarded for leading centralized accountability and project execution from analysis/design through implementation. While understanding business drivers and deliverables.

PROFESSIONAL EXPERIENCE:

SENIOR PROGRAM / PROJECT MANAGER

Confidential, Atlanta, GA

Responsibilities:

• Responsible for the overall scope of the project, project planning, consolidating timelines, and assessing project dependencies and risk impacts to reduce errors to less than 2% increasing bottom-line results. Ensured cross-project optimization and process improvements, raising overall project and process quality
• Managed Disaster Recovery program for over 60 mission-critical applications for Human Life Group and Business Group within the hospital system. Thus resulting in improving uptime and reliability of applications to supporting the delivery of healthcare services.
• Created a pilot strategy to work with vendors to deploy new capabilities of several migration projects (Lawson, Autopharm, Fluency), closing performance gaps in hundreds of WellStar applications.
• Project Managed (on-going) an initiative to develop and implement a modern Data Center leveraging next-generation technologies and capabilities. Thus providing horizontal scaling and enables software designed service integration, supporting the need for faster rates of change and faster time to market while increasing availability
• Lead the SQL server consolidation and standardization project, which included migrating to a virtual environment, ensuring that monitoring, security, and patching are in place. This resulting in reducing recovery downtime and cost savings of $1M dollars .
• Recognized for seamlessly partnering with senior leaders on the migration of Cisco-based network devices to Palo Alto-based technology, ensuring sustainable agile practices company-wide.

Confidential

Program Manager-Client Services Partner

Responsibilities:

• Led large project accounts for Coke, HBO, AMCN, and Conde Nast. Collaborated with internal and external stakeholders, vendor partners in achieving increased synergies and improving client retention- lifting revenue generation by 6M.
• Increased client profitability by 20% by streamlining their core processes, lowering redundancy, and thus converting unprofitable accounts to top million-dollar ROI portfolios.
• I ncreased efficiency by 2x through the automation of a capacity report, d elivering a stabilized, streamlined, and comprehensive set of measurable SLAs & KPIs for IT Services based on ITIL best practices.
• M anaged a team of 3 direct reports and 300+ global associates, vendors, and cross-functional matrixed staff to provide cloud-based operational support for Webhosting services.
• Converted “unprofitable” account s into strong reference-able accounts, resulting in the renewal of existing accounts and generating new business by reference.

Confidential

Senior Service Program Manager

Responsibilities:

• Directed the operations and overall management duties including P&L, escalation support, project planning, renewals, client onboarding, implementation, and handling billing disputes.
• Served as a key decision-maker in acquiring incremental business projects from the parent company due to a high referable account status with subsidiary company SONY-BMG.
• Increased client profitability by 20% by streamlining sustainable core processes and decreasing internal process issues , while develop ing solutions to improve customer satisfaction .
• Achieved the successful implementation and support of Verizon Business's products based on ITIL best practices as well as standards that support IT service management (ITSM), resulting in delivering services on time and on budget thus achieving greater customer satisfaction .
• Initiated a f ull migration project from B2B and B2C to create a social presence, resulting in a 50% lift in views to 1Billoin and revenue increases from $180M to $440M.

Confidential

Senior Project Specialist

Responsibilities:

• Successfully rectified 14 concurrent projects behind schedule and failing to meet customer expectations to fully implemented projects within 6 months.
• Served as an advisor to senior leaders, by developing project quarterly progress reports, identifying and closing potential challenges improving the efficiency of operations.
• Continuously reviewed project progress against customer requirements which resulting in projects being delivered on budget within the expected time frames.
• Assisted in the development and successful testing of company Disaster Recovery plans for critical eBusiness applications across various organization’s business verticals.