SUMMARY OF QUALIFICATIONS

• Energetic problem solver with outstanding planning, organizing, analytical, team leadership, and communications skills. Significant 'client-facing' consulting experience.
• Strong contributor to team and organizational goals.
• 20 years experience in program / project management, information systems, and technology.
• Earned PMP Project Management Professional professional certification.
• Proven ability to deliver projects on-time, on-budget, and meeting customer expectations.
• Extensive knowledge of PMO organizational functions and operations especially 'start-up'.
• Experience with EPM Enterprise Project Management Planning / Implementation based on Microsoft Project Server 2003/2007/2010, PlanView, and Clarity PMIS platforms.
• Knowledge of PMI PMBOK methodology including scope, schedule, cost, quality, communications, risk, procurement, team leadership, and overall integration.
• Familiar with multiple SDLC processes. Waterfall, Iterative, Agile .
• Proven proficiency in PMI / OPM3 and CMMI organizational EPM maturity assessment and 'best practice' implementation of process / methodology / standards. IT Portfolio Governance.

Confidential

Managed Projects:

Healthcare insurance claims adjudication / membership enrollment / provider pricing / settlement / underwriting / provider remittance / utilization review / policyholder administration / billing, Web portal information transparency, Executive dashboard, data center outsourcing, ERP installations/upgrades, EPM implementation, enterprise PMO start-up, business process review, e-portal / intranet implementations, systems integration, data warehouse, operational IT facilities management, internet based development, EDI HIPAA 5010, mainframe / client-server / mid-range application development, technology product rollouts installation/implementation, software systems application version upgrades, data conversion/migration, strategic EA assessments, infrastructure procurement, COTS procurement, telephony / call center, telecom procurement, imaging / document storage retrieval, Y2K code remediation, financial analysis, training.

Roles:

Extensive program / project management, business systems analysis, RFP/SOW preparation response planning, sales support, RFP evaluation/selection, contract negotiations, vendor/contract management, business process re-engineering, PMO consulting, project management process/methodology consulting, project audits, strategic IT planning, database modeling, data analysis/mining, systems integration, systems analysis/design, application development, mentoring, training.

Scope of Responsibility:

Core project teams of 10 25 IT resources, Extended project teams of 90 IT resources, 150 IT/Client SME's, 1000 project stakeholders, Multiple Contract Organizations, Work efforts from 1000 to 30,000 Hours - Typically 10,000 20,000 Hours, Multi-year duration, Budgets from 100,000 up to 4.7 Million program Typically 250,000 -- 2M, Multiple organizational and cross-functional business teams in matrix organizational environment, Virtual project team client organization on-shore / off-shore resources , Management of SSP Contracts, Executive/Senior-level management status reporting presentation.

TECHNICAL HIGHLIGHTS

Project Management Tools: Clarity PPM, PlanView Portfolio Mgmt, MS Project Professional 2003/2007/2010, MS Visio 2003/2007/2010, MS Enterprise Project Server 2003/2007/2010, MS Portfolio Manager 2007, MS Project Central, MS SharePoint 2003/2007/2010, Portfolio Analyzer, Portfolio Modeler, SAP PM Module, Project Workbench NIKU , Primavera, Project Templates.

Project Management Development Methodologies: APLC Gate, PMO Organizational Start-up and Management, PMI / PMBOK, CMMI / SEI, PMI / OPM3, SDLC Waterfall, Iterative, Agile , e.Acceleration, AD/M, LBMS, JRP, JRD, JAR/JAD, GATE, WBS, RBS, CPM, EVM SPI, CPI , WPI/WPR, PERT Estimating, Gantt, Project Portfolio Reporting Metrics.

Server System Applications: MS Windows Server 2003/2008, Citrix, Novell, MS SQL Server 2000/2005/2008, MS Active Directory, MS SMS, MS Exchange 2003/2007/2010, GroupWise, cc:Mail, Lotus Notes, Veritas Backup Solution, HP/Openview, Symantec Security, McAfee, Trend Micro, NetIQ, EPolicy Orchestrator, WebSense, WebLogic, WebSphere, Postini.

Desktop Applications/Tools: MS 7 Ultimate/Enterprise Editions, MS Vista, Citrix GoToMyPC, Citrix GoToMeeting, Citrix GoToWebinar, MS Windows XP Pro, MS NT4, MS Office Suite 2007/2010 - Ultimate Version Outlook, Word, Excel, Powerpoint, Access, Publisher, OneNote, InfoPath , MS SBA 2008, Symantec Security Utilities 2009, MS IE8, MS VB.NET, Quicken 2013, Adobe 9, Cognos Powerplay, IDEF Workflow, Citrix Desktop, WinZip, Windows Live Messenger, Windows Live Meeting, Carbonite Backup.

Client/Server Applications Tools: HPX, FileNet, ALM QC, Mercury Quality Management Center, WinRunner, TestDirector, FrontRange HEAT HelpDesk Asset Tracker, Ungerboeck Events Mgmt, Stellent Acorde Optika Imaging/Workflow, Stellent Content Manager, RightFax, FirstLogic Postal, JDE World/OneWorld ERP, DecideRight Decision Support, IBM Rational ClearQuest, ClearCase Project Artifact Repository.

Line-Of-Business Applications: INITIATE, FACETS, NASCO, TIBCO, SFT/Tumbleweed Transport Protocol EDI , QuadRIS Radiology, HP/Images, MCBA Accounting GL,AR,AP,PR,Order Entry, Inventory, Job Costing , RELIABLE Healthcare, D2D CRM, GoldMine CRM, JDE Manufacturing, AFS/Automated Fulfillment System.

Technical Platforms/Environments: Mainframe IBM 3090, 4381, Z-Series , Midrange IBM AS/400, RS/6000, DG/20000 Eclipse, DEC VAX, HP/3000 , Client/Server Data Center Servers Dell, HP, Compaq, Sun , MVS/ESA, ZOS, VS, AOS/VS, AIX, HP/OS, TSO, CICS.

ACCOMPLISHMENT HIGHLIGHTS

• Managed multiple concurrent complex projects while bringing deliverables in on-time, on-budget, and in compliance with the defined scope and the customer's business expectations.
• Successfully led a project resulting in streamlined EDI transactions being exchanged in a new format legal mandate between the business and its external business partners resulting in cost savings and operational efficiencies.
• Led in the successful deployments of an EPM solution project, program, and portfolio management based on a Microsoft technology platform including MS Project Server, MS SharePoint Services, MS Project Professional, MS SQL Server, and MS PWA.
• Created a project tier and scalability model based on 'best practices' criteria that substantially streamlined the project documentation process resulting in improved project success metrics.
• Received 'STAR' Award from a consulting client for 'Excellence in communication skills, customer service, leadership, personal initiative, increased productivity, process improvement, cost savings, and teamwork'. Award normally reserved for employees only.
• Proposed a Computer Services Strategic Master Plan to senior-level client management resulting in net savings and additional revenue generation in excess of 1.2 million.
• Led the development and implementation of a managed care project which improved claims processing efficiencies by 15 as well as significantly decreasing overall claim expenses.
• Provided leadership in an effort to formalize the organizational start-up of an enterprise PMO.
• Successfully led the team effort of nine other certified project managers volunteers in conducting a comprehensive project management process audit for a school district 160 Million construction bond program as part of a PMI community service.

PROFESSIONAL EXPERIENCE

Senior Project Manager Contract Confidential

• Client: WellPoint BCBS WLP Mandates Program, EPPM Program Delivery, SPIDER State Exchange Delivery
• Develop and update project plans. Ensure project resources are obtained, managed and included in the project plan.
• Ensure timely conflict resolution.
• Communicate project status to business and stakeholders.
• Responsible for project cost estimating, cost tracking, financial forecast, variance analysis and financial reporting.
• Ensure projects meet quality assurance and configuration management guidelines.
• Provide presentations to stakeholders and sponsors.
• Ensure software developed undergoes rigorous testing and verification.
• Work with Customer SME's, sponsors, and other stakeholders to ensure the smooth transition from development and testing to deployment and operational status.
• Management and delivery of a broad scope project Payment Innovation facilitating WellPoint's compliance with BCBSA National BCBS association mandates -- allowing out-of-area OOA members/subscribers to opt-in for attribution of medical benefits thereby creating cost-savings for both member and WellPoint.
• Management and delivery of a project RSP Rate Sheet Portfolio allowing WellPoint to implement an automated provider pricing model for assigning reimbursement rates per the provider contract based on complex criteria.
• Management and delivery of a project Health/Wellness Pilot allowing WellPoint to pilot a proof-of-concept for implementing health/wellness attributes and financial member incentives into the SPIDER model intended for individual state exchange networks part of the Affordable Health Care Act.
• Project Management primary toolset -- MS Project Professional 2010 and PlanView PPM.

Confidential

Technical Project Manager Combo Role of Project Manager / Technical Delivery Manager

05/2011 04/2013

• Client: CareFirst BCBS ITOS Delivery Information Technology Operations Services
• Management and delivery of a project to migrate EDI transactions from a HIPAA 4010 834 enrollment format being received from multiple clearinghouse exchange partners into a HIPAA 5010 834 transaction for processing by FACETS. Full management of project including scope, schedule, cost, quality, resources, risk, communications, and vendor contractual issues.
• Management and delivery of a multi-phased project to facilitate improved matching of subscriber /member identification for both enrollment and claims routing. Consolidating functions within EMPI and UMM/CMDB by migrating member matching data store to the INITIATE matching product. Also improving accuracy and relevance score of member matching queries by modifying the rules based on demographic and other identifying information and applying 'fuzzy logic'. Full management of project including scope, schedule, quality, resources, risk, communications, and vendor contractual issues.
• Management and delivery of a multi-phased project to sunset multiple legacy applications and jobs from the mainframe in order to migrate those applications/processes deemed viable to a non-mainframe environment resulting in the reduction of the mainframe footprint, thereby reducing costs by eliminating non-used and/or obsolete applications. Full management of project including scope, schedule, quality, resources, risk, communications, and vendor contractual issues.
• Technical management of project to migrate select subscriber groups from NASCO to FACETS based on inclusion in the HMO product offering.
• Project management using MS Project Professional 2010 and Clarity PPM.

Confidential

Project Delivery Manager

• Client: Aetna Health Insurance Claims Domain.
• Management of a large-scale scalability project with the scope of expanding data base fields to accommodate increased system capacity of system generated code values used in claim adjudication and processing.
• Project budget: 1.9 million / Diverse highly matrixed team environment / Systems-applications impacted: 18 / 90 cross-functional resource team members.
• Adhere to APLC gate-driven enterprise process methodology involving 7 project defined phases.
• Project initiation, planning, execution, control, and closure.
• Project financial/cost planning, estimating, analysis, forecasting, and budgeting.
• Participated in PMO PQA project audits. Successful completion of PQA with no deficit findings.
• Project management using MS Project Professional 2007 and PlanView Portfolio Management.

Independent Senior Associate / Business Group Benefits Consultant Confidential

Internet Communications Marketing of PPL/IDT plans for individuals and small business.

• Individual and group presentation of Family PPL/IDT/Small Business plans.
• Marketing and servicing of employee benefit group PPL/IDT plans.
• Lead, mentor, train, and develop other associates on marketing team.
• Manage social networking initiatives and marketing campaigns using Facebook, Tweeter, YouTube, Linkedin, Direct e-mail, and BusinessSuccess Back-office CRM.

Senior Project Leader Confidential

• Managed multiple concurrent full SDLC projects in a structured matrix environment including contractual allowances on provider remit documents delivered UNDER project budget , EGHP membership enrollment letters, and customer-based web-portal transparency for health practitioner referral. Compliance with HIPAA regulations guidelines.
• Conducted JRP, JRD, JAD, WBS, and Risk Management planning sessions with teams.
• Project team leadership of 15 IT resources assigned on each project.
• Managed customer expectations through coordination with Client Management.
• Change management and control. Used Mercury Quality Center tool for defect monitoring.
• Created project documentation and deliverables including Initial feasibility, Requirements, Design document, Unit/System Test Plan, Implementation Plan, Project Closure document.
• Multi-tier issue reporting, resolution, and escalation.
• Project status reporting to all project stakeholders including senior-level management.

EPM Program Consultant Contract Confidential

• In support of EPM solution Prepared, reviewed, and submitted RFI proposal and supporting documentation in compliance with governmental requirements. Follow-up review with client.
• Pre-sales business activity for EPM planning, configuration, implementation, and administration.

Senior Program / Project Consultant Contract Confidential

• Client: NC Dept of Transportation NCDOT EPMO.
• Consulted with client on documenting and revising IT project procurement process utilized for NC state agencies within NCDOT.
• Conducted analysis on EPMO standards, templates, processes, SOP's, interviews, and other documentation.
• Provided gap analysis and recommendations to client for streamlining areas of the IT procurement process.

Senior Program / Project Consultant Confidential

• Clients: Reliastar Insurance Group Health Insurance , Deluxe Corporation, Carlson Travel, First Union National Bank now Wachovia Bank , CIBER EPMO Center for Project Excellence, MN School District, CIBER Corporate Branch Office Sales/Marketing.
• Managed projects including telephony rerouting for IRA/CD accounts, online brokerage call center rerouting, construction loan account processing, enterprise extranet, constituent internet e-mail notification system development, PMO start-up, account driver for check printing orders, electronic debit transaction reporting, mainframe / server Y2K implementation, EDI banking transfers, ERP mainframe version upgrades, disabilities payments processing HIPAA ERISA , and state insurance department regulatory compliance.
• Planned and managed corporate PMO roll-out of an e-portal extranet solution for field consultants and branch offices.
• Worked on the development and implementation of the project methodology e.Acceleration along with templates, forms, process, standards, and tools based on the principles of Capability Maturity Model CMM and PMI PMBOK.
• Managed the full project life cycle on multiple projects -- including the integration of scope, schedule, cost, quality, team, risk, communications, and procurement management.
• Prepared proposals in response to RFP's and provided project-based support for branch and corporate sales initiatives. Assisted account executives with sales presentations and preliminary business / profitability analysis.

Confidential

• Consulted with client on LITES application vehicle liability insurance compliance support and change request processing. Managed initial transition of contract application support.
• Processed incoming service requests by prioritizing and making work assignments to application developers based on guidelines from client.
• Developed SOW, Transition Plan, and Service Request Management Plan.

Senior Program / Project Consultant Contract Confidential

• Consulted with client on set-up, planning, configuration, implementation, and operations of an EPM solution based on Microsoft Project Server 2003 platform.
• Defined and coordinated extensive interaction with multiple EPM-specific roles including project managers, resource managers, program managers, portfolio managers, executives, team leads, and team members.
• Operational administration of the MS Project Server system.
• Provided technical expertise, mentoring, and training on MS Project Server capabilities and related project / program / portfolio management 'best practices'.
• Conducted business process review and analysis based on PMI PMBOK and PMI OPM3 models of 'best practices' to ensure that the project portfolio was consistent with organizational business strategies.
• Provided leadership to client in development and implementation of project processes, standards, templates, views, forms, and models based on PMI 'best practices'.

Senior Program / Project Manager Confidential

• Provided leadership on multiple projects including executive dashboard, data center server outsourcing, Microsoft Exchange 2003 enterprise migration / implementation 1,600 mailboxes from GroupWise, JDE World/OneWorld DRP/MRP manufacturing module implementation, events management upgrade Ungerboeck , project management assessments, NT to XP enterprise roll-out, web-based content management implementation Stellent Content Management , EPolicy Orchestrator security implementation, test lab upgrade, and various other upgrades for software applications and vended package installations / implementations.
• Implemented EPM solution based on MS Project Server 2003 technology platform.
• Consulted with management in defining and implementing portfolio / program / project management process / methodology improvement measures, governance structure, PMO organizational start-up 'best practices', and recommendations on the creation/revision of project management templates, standards, models, methodology, forms, metrics definition, and process.
• Conducted project audits and walkthroughs to ensure compliance with PMO standards.
• Provided mentoring to other project managers on a host of projects as well as creating and providing 'classroom-based' project management training for the IT department.

Computer Systems Specialist Confidential

• Managed radiology department user support requests for all modalities.
• Managed the installation and implementation of an integrated systems solution QuadRIS for the hospital Radiology department all modalities - film x-ray, CT scan, nuclear, MRI, ultrasound -- providing patient film/image tracking and archival, clinical analysis and reporting, patient registration, patient and third-party billing, radiologist automated reading, staff scheduling, and other related functions.
• Conducted preliminary workflow analysis and business process re-engineering .
• Performed data analysis / data mining on radiology data warehouse to create demographic/clinical profiles of patients and to generate special reports for management.

Lead Systems Analyst / Project Manager Confidential

• Managed projects for Operation Blessing International OBI -- Wholly-owned affiliate of CBN. Primary function is worldwide humanitarian relief missions via medical missions trips using volunteer physicians, surgeons, nurses, and other healthcare resources on a literal 'one-of-its-kind Flying Hospital' Lockheed L-1011 jumbo jet retrofitted > 25 Million as a internationally mobile hospital facility with surgical suites for on-board surgery, recovery, a pharmacy, training facility, dentistry, radiology, full labs, ophthalmology, and audiology clinical facilities.
• Conducted business analysis for medical inventory warehouse system, pharmaceutical inventory, donor contact management, Gift-in-Kind GIK solicitation/tracking, medical mission trip application processing, business rules processing, database market segmentation, and international aide database.
• Conducted statistical data analysis / data mining on data warehouse to determine donor demographics.

Managing Consultant Healthcare application development Confidential

Developed and marketed a small medical practice information system including functions such as patient appointments, registration, patient billing, insurance billing, general accounting, and collections using MS ACCESS and MS FOXPRO/SQL development environments.

Senior Project Manager Confidential

Employee Benefits Division EBD Systems Health Insurance

• Managed multiple project teams working on a project converting indemnity group health insured plans to insured plans with extensive managed care provisions a project using alternative sources of funding including specific and aggregate stop-loss provisions a project substantially enhancing the monthly experience summary MES EBD Commissions, and a project to provide imaging of claims submissions.

Site Contract Director Confidential

• Systems Computer Technology Corp SCT -- Two LOB's -- Healthcare Government IT Facilities Management and System Integrators / Higher Education Software Development and Solution Provider BANNER
• Clients: Byron Health Center 600 bed healthcare facility , Allen County, Lake County, Vanderburgh County.
• Prepared comprehensive computer services strategic master plan for healthcare client, presented CSMP to senior management and Board of Directors, RFP preparation processing through state government, vendor selection analysis, vendor and third-party contract negotiation, procurement, installation of hardware / software / sub-contract auxiliary services, vendor management, user training, and on-going operational support.

Senior Analyst / Programmer Confidential

• Managed the development and implementation of a patient tracking, registration, and billing system on DG / AOSVS system using INFO, COBOL, and SAS.
• Supervised staff of three 3 in providing network troubleshooting, computer desktop support, and special reporting.
• Responsible for cost center budget of 100,000.

President / Systems Manager Confidential

• General management of all aspects of business and IT operations.
• Managed a business service bureau providing automated billing and accounting services to clients AR, AP, GL, PR .
• Provided consulting services and developed custom application solutions for clients using BBASIC and COBOL.
• Provided computer based training programs Sampson Community College, Johnston Technical College, Bladen Technical College, Durham Technical College, US/DOJ Bureau of Prisons security clearance , and private sector clients.
• Managed a marketing campaign for the STAR pharmaceutical management software package targeted for retail pharmacies.