SUMMARY:

• Sr. Project Manager with extensive experience leading and managing HealthCare & IT projects
• Successfully completed over 25+ projects of different sizes, budget, and scope
• Excellent leadership, negotiation, and communication skills
• Expert knowledge in EMR/EHR Implementations, Upgrades, and Optimization
• 15+ years of solid background in training and coaching
• Proven ability to manage cross - functional teams and multiple projects in heavily matrixed environments
• 3 years of Enterprise coaching Agile Teams and Agile Programs (teams of Agile teams)
• 5+ years of Agile team experience
• 3+ years of large-scale Agile coaching experience with methods such as Scrum, Lean, and Kanban
• Knowledge and proficiency in team performance and decision making

PROFESSIONAL SUMMARY:

Confidential - Boston, MA

Director of Operations

Responsibilities:

• Defines, implements, and revises organizational & operational policies and guidelines
• Works in collaboration with HR on hiring process, staff evaluations, and employee training programs
• Develops and review new employee training materials based on specialty needs
• Manages procurement, resource allocation, and client support services
• Leads weekly meetings with the senior executive leadership stakeholders including meeting budgetary objectives and adjust project constraints
• Provides innovative solutions to increase productivity and profitablily 36733933

Confidential - Lexington, MA

IT Training/Cutover Project Manager

Responsibilities:

• Created all training materials for classroom delivery for 800+ radiologists
• Conducted train-the-trainer classroom process including logistics and scheduling
• Managed and modified all tip sheets, e-Learning materials during post go-live support
• Developed detailed project plan and coordinated all cutover activities and logistics
• Assisted in creating the command call center, building of training classrooms, consolidation of legacy systems contents and records
• Managed and led the integration of 50+ interfaces
• Minimized disruptions and impacts to Confidential t care and business operations during cutover execution
• Led weekly meetings with the stakeholders including adjusting project constraint, downtime procedure strategies, and communication
• Led core project leadership discussions, training system applications group stakeholders
• Developed logistics, communication, escalation plan, and support center documentation
• Met budgetary objectives and adjust project constraints
• Developed detailed project plan to monitor and track progress

Confidential, Allentown, PA

Sr Consultant

Responsibilities:

• Developed an overall relationship between LVHN, Community Connect (CC) and partnering hospitals
• Delivered revenue cycle training for all sites
• Managed the clinical integration and CC strategic planning effort
• Tracked and forecast operational trends and analysis
• Planned best merging approach the EMR systems on acquired medical offices within the parent company’s existing system
• Conducted stakeholder weekly status meetings to provide project reports, communication and escalation
• Conducted workflow analysis, expert guidance, and system build including SER Masterfile management

Confidential

Technical Program Manager

Responsibilities:

• Developed detailed cutover checklists and project plans for all phases
• Led and managed all cutover deliverables to new system
• Managed changes to the project scope, schedule, and costs
• Resolved discrepancies or process issues related to cutover
• Documented business and technical procedures and dependencies for pre/during/post go-live
• Ensured successful pre-cutover testing, dry runs, and rehearsals
• Ran cutover workgroup meetings and managed risks/action items and escalations
• Managed biomedical devices including inventory, deployment, replacing or swapping hospital wide

Confidential, Lincoln, NE

Epic Training Specialist Senior Ambulatory

Responsibilities:

• Led clinician training for physicians and nurses navigating through the epic system
• Ensured clinicians/nurses training in placing orders, medication reconciliations, order sets, preference list, Confidential t education, flowsheets, charge capture, letters, In-Basket management, progress notes, order entry, and smart tools for Pediatrics, Orthopaedics, and Family Medicine specialties
• Participated in workflow & gap analysis including planning and testing for ADT, Ambulatory, Beacon, Cadence and Prelude

Confidential

Training Project Manager

Responsibilities:

• Worked with application, interface, conversion, and operations teams to define all project requirements and created detailed cutover plan, including: manual and interfaced data conversion, downtime in Epic and in interfaced systems, and legacy system decommissioning steps
• Coordinated issue management through service desk phone support
• Ensured successful pre-cutover testing, review sessions, dry runs, and technical dress rehearsals
• Ran cutover workgroup meetings and managed action items and escalations
• Defined, implemented, and revised operational policies and guidelines
• Defined cutover resource needs and worked with IT/Operations teams to staff
• Developed detailed cutover checklists and project plan
• Developed command center logistics, communication, escalation plan and command center activities
• Created the sites systems functional map and downtime details
• Managed communication with IT/operation teams ensuring participants’ roles and event timing
• Managed biomedical devices including inventory, deployment, replacing or swapping hospital wide
• Developed the leadership escalation groups to address cutover issues pertaining to Go-Live
• Managed changes to the project scope, schedule, and costs