PROFESSIONAL SUMMARY:

• PMP certified project manager with 7 years of experience in spearheading diversified IT development projects.
• Certified scrum master, worked in both waterfall and agile environments (Scrum and Kanban frameworks).
• Acted as Project Manager, Scrum Master, Release Manager, Product owner based on situation.
• Created product feature backlog and defined product roadmap that aligns with organizations vision/strategy.
• Good verbal and written skills, experienced developing project comprehensive documentation.
• Practically organized person, successfully managed multiple projects simultaneously.
• Expert in lean six sigma methodologies, steered multiple continuous improvement initiatives.
• Proven history of analytical mindset and attention to details. Motivated by challenges.
• Experience with SharePoint, Confluence, Jira, MS Project, Monday.com, Smartsheets, Lucid charts.
• Worked on diversified IT projects such as SaaS application, web application, mobile application (IOS, Android, Hybrid), SAP implementation, data migration and software upgrade projects.
• Led complicated IT RFP’s to identify and award contracts to right vendors.
• Worked on multiple digitalization initiatives and implemented could solutions such as electronic document management system, online invoice management system, cloud e - signature system.

PROFESSIONAL EXPERIENCE:

Software Project Manager

Confidential

Responsibilities:

• Lead project discovery phase to identify objective and document problem statement.
• Facilitate workshops to gather high level requirements and draft blueprint of architecture.
• Generate user journeys (user flows using lucid chart) and identify user personas.
• Work with designers to get UX/UI of the project.
• Gather rough order of magnitude estimates, generate project high level timelines and budget.
• Document Discovery phase findings to get executive approval.
• Facilitate requirement gathering sessions with clients, product owners and sales team.
• Document feature backlog in Jira/confluence
• Work with leadership stakeholders (Product, Sales, Customer service) to prioritize requirements based on MOSCOW (Must/Should/Could/Wont) technique.
• Create product roadmap based on prioritization (Now/Next/Future) which aligns with enterprise vision and strategy.
• Conduct backlog grooming sessions with product owners to write down features into user stories along with acceptance criteria and definition of done
• Conduct estimation sessions with architectures and technical team leads to gather story points.
• Generate timelines (Gantt charts) and estimate project budget.
• Draft a sprint-level plan along with sprint objectives
• Develop release plan on how/when the product will flow from Development to Production.
• Present project plan to executive team (CEO, Product, Sales, VP Development) to get approval.
• Act as a scrum master and facilitate sprint plan sessions to polish sprint objective/estimates and help team define sub-tasks for each story.
• Conduct daily standups with dev team to clear out any impediments
• Facilitate sprint review sessions to get feedback from business/client.
• Conduct sprint retrospective to get feedback from dev team (Mad/Sad/Glad technique)
• Analyze team performance in each sprint and help team to improve performance
• Monitor project progress to compare execution vs plan and keep stakeholders informed incase on any deviation from agreed project plan.
• Communicate project status to stakeholders on weekly basis.
• Attend weekly Change approval committee (CAB) meetings
• Adjust project plan/ budget according to outcomes of CAB meetings.
• Release Dev/QA-ed product to regression testing and also carry out end user testing.
• Conduct GO/NO-GO Sandbox for meetings with internal product team to review blockers and testing reports to make decision of releasing product to Sandbox environments
• Conduct Production GO/NO-GO meetings with product, marketing, sales, customer service, support, maintenance teams to review blocker bugs
• Release product to production environments upon gaining consensus in Go/No-go meetings.
• Pro-actively monitor development to manage scope creep
• Organize Triage meetings to prioritize the massive list of support requests for DevOps.
• Analyze strategic problems with available data to provide insights and recommendations
• Define and establish new process to continuously improve the productivity of Scrum teams and the quality of deliverables.
• Track and communicate team velocity and Sprint/Release progress.
• Prepare Iteration backlog reports, Sprint Summary reports and burndown charts.
• Established change management process
• Established release management process with phase gates
• Improved JIRA workflows
• Enhanced project management process by implementing lean six sigma methodologies
• Transformed teams from waterfall to hybrid and hybrid to complete agileHub

Project Manager

Confidential, Toronto

Responsibilities:

• Conducted requirement gathering sessions with business stakeholders
• Translated business requirements to functional and non-functional requirements
• Drafted flow charts detailing information flow, architectural flow
• Created SOW documents which include functional, security, architectural, SLA, support requirements and performance requirements.
• Led team through product development and act as SME for any product questions
• Developed a list of the Process Change options for the Business to consider and supported business decision-making by identifying the pros and cons
• Supported software development activities and lead acceptance testing activities with end-users
• Prioritized and addressed defects that result from User Acceptance Testing, while managing customer expectations.
• Acted as the voice of the end user when working with interdepartmental teams.
• Translated customers business requirements into clearly defined tasks.
• Worked on customizing and deploying software solutions such as, SAP Ariba, electronic signature systems, digital invoice management and document management systems
• Developed test strategy, end to end Test Cases and execute application testing to ensure complete solution functionality prior to deployment.
• Documented scope-in & scope-out, acceptance criteria and RACI matrix
• Created Gantt charts, WBS, list of milestones and Resources needed at every phase of project
• Provided deployment and post-implementation support;
• Worked closely with internal and external stakeholders to ensure requirements are clearly understood and consistently interpreted
• Developed communications management plan to manage the large number of stakeholders spread throughout the nation geographically
• Ensured that project scope and product vision are understood by everyone on the team
• Performed detailed Root Cause Analysis, Pareto analysis, 5Why, fishbone and other six- sigma techniques to better understand patterns and underlying problems in processes
• Provided regular updates on project status to key stakeholders
• Demo the product to business stakeholders to get sign off to official close the project
• Actively assessed risks, provided mitigation plan and escalated issues to management
• Fulfilled mandatory Project Management activities like status reporting, release planning, issue management, change management, customer communications, release notes, task assignments and team direction.
• Led complicated RFx’s including drafting documents, hosting evaluation sessions & oral demonstrations, facilitating face to face contract negotiations and awarding contract
• Developed contract strategy, bid solicitation, RF’x management, and completing contracts in addition to Vendor Management related project/procurement documentation.
• Gathered proposals from market and evaluate proposals to find best vendor
• Negotiated complex contracts with external vendors
• Proposed recommendations and adjustments to the overall project plan to meet deadlines
• Defined processes and best practices and provided input for continual improvement on business analysis methodology, processes and templates
• Coached multiple departments on six sigma & lean techniques.
• Implemented 5S program to improve daily work methods to enhance efficiency.
• Led corporate head office moving to new building while eliminating all kinds of waste and trained teams in getting used to state of the art technology.
• Secured annual savings of $200K by digitalizing process, reducing paper and storage. .

Associate Project Manager

Confidential

Responsibilities:

• Developed and supported key aspects of the project: project schedule, resource requirements, overall budget, as well as the strategy for implementation, including communications and staff training
• Managed software upgrades and migration Project for clients next generation devices and platform project. This included change of OS, browser and software versions on various hardware devices
• Managed the work performed to ensure compliance with specifications and monitors/controls/documents any deviations from those specifications once approved through the change order process while ensuring that all required parties have been informed of these changes.
• Created detailed project documents including work plans, schedules, stakeholder management plan, communication plan, change logs, risk log and escalation process
• Developed project dashboards for both executives and managers in MS Excel to monitor project performance
• Scheduled, organized and led project meetings with internal and external project stakeholders to discuss the project execution and development throughout the project lifecycle
• Communicated regular updates to stakeholders regarding project status and progress.
• Monitored everyday execution and generate reports on implementation progress
• Addressed last minute change requests with having minimal impact on project plan.
• Captured all project costs and managed the invoicing process in a timely manner so that these are reported as required for project and financial meetings and reviews.
• Collaborated with partners, clients and vendors to deliver projects according to plan
• Represented project at meetings and with external consultants and departmental and senior management to assure that priorities are communicated and understood, and that progress/delays/issues are reported.

Junior Front-End Developer

Confidential

Responsibilities:

• Developed a stable responsive web application using HTML5, CSS, JavaScript.
• Evaluate technology choices and rapidly test solutions
• Work with product owners to support translating business deliverables into technical outcomes
• Identify and solve frontend web development issues experienced by customers
• Ensure a cohesive experience across different browsers and devices
• Contributed for effective and quality code for various features such as Email Notification System, Order Management System
• Refactored and optimized the code and enhanced the speed of web page.
• Completed delegated tasks within the time bound and made the successful releases.
• Documented Test cases using Spreadsheets and test plan in MS Word
• Created and executed SQL queries to perform back-end testing
• Performed Integration, End to End and component level testing.
• Prepared clear and concise written reports on bugs/defects found during QA process
• Submit complete testing report (cases/ devices/bugs) to project manager

Environment: VS Studio Code, GitLab, Java Script, Html5, CSS3.