SUMMARY

• EXPERIENCED, CLIENT AND RESULTS FOCUSED Program and Project Management consultant. Demonstrated experience in cultivating and building relationships - from executive decision-makers to clients, vendors, business partners and project teams, managing and implementing projects and process improvements, and delivering solutions that meet customer expectations and business needs.
• Collaborative, goals-driven, self-directed leader, and learner who enjoys the challenge of delivering projects on time and within budget
• Proficient in leading and motivating cross-functional teams, building project schedules, capacity planning and management, managing timelines and executing projects in ambiguous, high-pressure, fast-paced and time sensitive environments
• Skilled in defining and managing strategies for the delivery of key business initiatives while balancing political, economic, social, technological, and administrative factors
• Strategic and detailed thinker to effectively lead, influence, advise, communicate, and interact with all levels across organizations
• Strong communication, interpersonal and problem-solving skills demonstrated through active listening, presentation, conflict resolution, analytical skills, team development / coaching / leadership and flexible / adaptable approach to changing priorities
• Accountable for multi-million-dollar project budgets and efficient resource (human and capital) management

TECHNICAL SKILLS

• Agile
• Azure DevOps
• Claims Adjudication (HealthRules)
• Claims Clearinghouse (Emdeon)
• Claims Editing (iCES 4.8)
• Clarity
• Confluence
• Jira
• Microsoft Office
• Microsoft Project
• Microsoft Teams
• OneNote
• PeopleSoft ERP
• PlanView
• PPM
• Rally
• SDLC
• ServiceNow
• SharePoint
• Visio
• Waterfall
• WebEx

PROFESSIONAL EXPERIENCE

Senior Project Manager Consultant

Confidential

Responsibilities:

• RiverSource Annuities PMO Senior Project Manager responsible for managing multiple overlapping IT projects and timelines
• Lead and manage projects with IT and cross functional teams and portfolio budgets of $500K to $1.5MM
• Lead complex project for new SEC rule to automate distribution of annual and semi-annual shareholder reports delivery from paper to electronic delivery and realize cost saving of over $900K annually
• Lead project to implement enhanced process and systems improvements for advisor appointments to realize savings of $400K annually
• Manage and complete weekly project status and financials reporting with project team and sponsors
• Prepare and maintain project documentation per Annuities PMO project management framework and SDLC in compliance with PMO project processes and standards

Senior Project Manager Consultant

Confidential

Responsibilities:

• IT PMO Senior Project Manager responsible for managing multiple overlapping IT projects and timelines
• Led and managed IT projects with cross functional teams and budgets ranging up $1.5MM
• Led complex project to implement automation of Excel pivotal table reports to BI reports dashboard involving multiple data source systems, configuration, data marts, data feeds and business rules logic
• Led large project to implement PeopleSoft ERP Approval Framework (workflow automation) for submission and approval of auditor work assignment requests based on client type, risks and experience
• Led RFP selection, purchase and planning for technology solution to manage cyber risks, IAM and MFA
• Managed and completed weekly project status and financials reporting, IRAAD and escalations
• Prepared project documentation per RSM IT PMO project management framework and in compliance with IT PMO project controls, processes, and governance standards

Program Manager Consultant

Confidential

Responsibilities:

• PMO Program Manager / single point of contact (SPOC) for $75MM strategic program comprised of 10 workstreams and 100 resources (employees, offshore, vendors) to implement CRM Salesforce Financial Services Cloud tool to 18,000 field members using Agile and Waterfall for configuration, data integrations
• Managed and provided program coordination and oversight for the delivery and implementation phases of end-to end business solution including technology through field support
• Managed, completed, and provided program workstream status and financials reporting, communications, IRAAD mitigation and escalations to Steering Committee, Program sponsors and program team meetings
• Prepared and maintained project artifacts per Advice and Wealth Management (AWM) PMO standards

Senior EPMO Project Manager Consultant

Confidential

Responsibilities:

• Managed, coordinated, and led workstream within the $6.1B Cardinal Health global divestiture program to ensure access to systems for 10,000 employees were not impacted by HR transition changes
• Managed, led, and tracked the completion of system impact assessments for 600+ applications in 3.5 weeks to identify and mitigate any system access issues prior to the divestiture transaction close
• Led and managed 4 projects to implement integrations with Fieldglass time tracking / invoicing system, compliance policies to Policy Portal, and complete Compliance Portal software implementation
• Completed weekly status and financials reporting, communications, IRAAD mitigation, escalations
• Prepared and maintained project artifacts to comply with EPMO processes and governance standards

Senior IT PMO Project Manager Consultant

Confidential

Responsibilities:

• Scrum master for PrimeTherapeutics.com site for overlapping quarterly release updates involving cross-functional, E-commerce development and Digital Business operations teams using Agile and JIRA
• Led and maintained release repository and developed release and deployment plans
• Conducted weekly Agile ceremonies - daily scrum, backlog review, sprint planning, retrospectives
• Completed weekly release status reporting, budgets, IRAAD and escalations with senior leaders
• Ensured projects adhered to PMO / program and governance standards
• Led and implemented process improvements for release and capacity management, monitoring, forecasting and related communication for both business and application development teams

Senior Project Manager Consultant

Confidential

Responsibilities:

• PMO Project Manager driving projects for enterprise-wide, highly visible information security program to implement enterprise security vulnerability management remediation and mitigation efforts
• Managed and led the end to end delivery of multiple projects working with cross-functional teams
• Led development of project plans, costs and benefits with stakeholders including operations and delivery teams, Finance, and senior management to deliver projects within scope, schedule, and budget
• Completed weekly status reporting, dependencies, budgets, IRAAD and escalations
• Prepared and maintained PMO artifacts and ensured projects comply with PMO governance standards

Project Manager Consultant

Confidential

Responsibilities:

• Enterprise Programs / EPMO Project Manager for highly visible projects for a large scale, multi-year transformation program to move data and processes to a new operating and technology platform
• Led two (2) portal technology projects to provide self-service functions to agents and consumers
• Managed project plans, milestones, and deliverables in collaboration with Confidential project managers
• Led to 20 cross functional resources to complete project deliverables and meet Confidential ’s schedule
• Facilitated weekly status reporting, business and IT leadership updates, issue resolution and decisions
• Utilized Agile, Waterfall and BCBSMN SDLC tools / processes to comply with governance standards

Project Manager Consultant

Confidential

Responsibilities:

• EPMO Project Manager for highly visible technology projects to enable health care applications, services, and commercialization for Optum Cloud Provider Touchpoint Program
• Managed the planning and execution of multiple high-value technology projects and cross-functional team efforts simultaneously for project portfolio of $4MM - $7MM
• Led project teams (onshore, offshore, remote) to complete projects within scope, schedule and budget and communications to senior management
• Managed and provided weekly reporting on status of project deliverables, budget, issue, and risks
• Prepared and maintained project artifacts in compliance with program / project governance standards

Project Manager Consultant

Confidential

Responsibilities:

• PMO project manager for a large-scale program to implement a new healthcare platform to support Healthcare Reform utilizing Agile and Waterfall methodologies and program SDLC tools / processes
• Managed two (2) projects involving vendor companies - Optum and Emdeon -- to implement claim editing and the claim clearinghouse solutions for Claims workstream for the program
• Led implementation through cross program teams -- Claims SMEs, analysts, architects, QA, Info Security
• Managed and monitored vendor completion of software and services configuration per contract and SLAs
• Managed the integration Confidential and vendor project work plans, schedules, tasks, and deliverables
• Provided weekly status reporting and issues mitigation to program, work stream, business stakeholders