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Business/account Analyst

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Project Management professional

Experienced leader combining strong project management skills with proven abilities to define and achieve value - add business outcomes and spearhead successful process improvements that increase efficiency. Focused project manager and strong team facilitator adept at all facets of project management, process definition and optimization as well as stakeholder and cross-functional collaboration. Exceptional expertise in successful global software deployment and facilitating the organizational change management process. Proven success in developing and executing end-user application for diverse proprietary applications.

  • Project Management
  • Organizational Change Management
  • Budget/Resource Management
  • Process Improvement
  • Defining & Delivering Business Outcomes
  • Global Software Deployment

professionall experience

Confidential, Atlanta, GA

Responsibilities:

  • Confidential is a large retailer of Confidential improvement and construction materials based in Atlanta, GA.
  • Stone Resource Group, Confidential is a provider of technical consultants to various clients in the Atlanta area.

Sr. Project Manager

  • Drove multiple SDLC projects, managing a diverse team of developers, product managers, business analysts, QA specialists and technical experts to deliver multiple application (JavaScript, Hadoop, Cassandra) enhancements using iterative development methodologies. (Agile, Waterfall, RUP)
  • Updated and improved the previously outdated SDLC project plan and compliance activities of a project to enhance the space-planning application with development team of 12 onsite and 30 offsite members
  • Initialized all project activities in corporate Agile tool - JIRA; served as scrum leader, facilitated team adoption of Agile methodology, developed sprint plans, facilitated user stories and grooming sessions
  • Quickly learned the complex corporate compliance and security procedures in order to deploy software changes on time to the 100 end-users of the enhanced Plan-o-gram software
  • Facilitated and tracked discovery sessions and process/d Confidential flow discussions with 10 cross-functional teams and the chosen third-party vendor to begin the enterprise-wide implementation of a digital asset management system (aDAM) using a cloud-based SaaS (Software as a Service) platform
  • Facilitated enhancement discussions with Salesforce.com and the CRM team to address necessary software and dynamic email improvements
  • Enhanced regular project progress reports and executive presentations, adding details to address business stakeholders needs; maintained all artifacts and reports on the project Sharepoint site
  • Effectively managed all project budgets and resource allocations; tracked and reported all projects’ risks and mitigation strategies

Confidential, Atlanta, GA

  • Turner Broadcasting System, Confidential .
  • (Confidential), a Time Warner company, creates and programs branded news, entertainment, animation and young adult media material for viewing around the world.

PROJECT MANAGER, NETWORK OPERATIONS

  • Executed the full spectrum of responsibilites for many diverse projects - including infrastructure, SDLC software, client requests, and process improvements, ensuring the of all project deliverables on time and within budget.
  • Led high-performing, diverse teams (of 5-75 members) toward successful completion of all project outcomes, while collaborating with all levels of stakeholders across Engineering, Operations, and Senior Executives
  • Captured key gains in efficiency and operational effectiveness, driving cross-functional process improvements, providing process definition guidance and establishing best practices and templates library
  • Created a platform in Clarity (CA-PPM tool) and trained resource managers on system input that would provide smarter overall resource allocation and allow greater visibility of availability of specialized skill sets
  • As Business lead for Clarity (CA-PPM tool) for 150 users, prioritized enhancement activity, reported Clarity issues, conducted sessions, garnered increased end-user adoption, and created specialized ad-hoc Clarity/d Confidential base reports using pivot tables

Functional Application Manager / Project Manager

  • Leveraged superior technical and functional expertise to coordinate and lead and support strategy for third-party software (Windows-based) application used by over 250 employees.
  • Engaged in extensive worldwide requirement gathering to identify process and application needs and define procedures and corporate guidelines, specifically in agent offices in China, Singapore, and Malaysia
  • Authored, edited, maintained and controlled all user manuals, user guides and procedural guidelines designed to educate all 250 end-users on the principles of performing critical business functions using a third-party logistics software application
  • Successfully led the effort to deploy the third-party software application to five agent offices in China, one office in Singapore and one in Malaysia
  • Managed the ongoing identification, consolidation, management and resolution of application issues; assumed a lead role with the application vendor, prioritizing enhancements and tracking releases

Confidential, Houston, TX

  • A leading global shipping line operating more than 150 vessels worldwide.

Area Business Systems Manager / Trainer

  • Led strategy and execution for global initiatives, new employees in India, Brazil and Mexico to use proprietary software to perform all aspects of daily business functions. Managed area team responsible for all local hardware and software issue resolution.
  • Achieved a 94% resolution rate for hardware and software application issues
  • Captured key gains in efficiency, regulatory compliance and productivity by introducing a series of process and workflow improvements
  • Resolved specific financial and integration issues by applying SAP-FICO application solutions

Confidential, Houston, TX

  • A provider of local and OTR container hauling.

Office Manager / Project Manager

  • Exercised authority over all administrative and support personnel, with additional responsibility for special project management and .
  • Created a framework for HR policies and procedures to govern all operations; continually implemented strategies to improve efficiency and productivity
  • Effectively managed the project to deploy a third-party dispatch and accounting software package, using SDLC methodologies: created business process requirements, evaluated and selected vendor, led all d Confidential base creation, quality assurance and testing, and support work.

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