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Director Resume

SUMMARY

  • Resourceful, strategic sales and delivery support professional with a proven record of success in program and project management in domestic and international sales and delivery environments.
  • Extensive experience in sales, delivery, training, research and proposal preparation for the financial services, healthcare, transportation, manufacturing, energy, corporate real estate, and communication industries.
  • Excels in building relationships, follow - through activities and exceeding client expectations.
  • Motivational leader who skillfully manages cross-functional teams to execute against corporate plans and objectives.
  • Organized, enthusiastic, creative; an individual who makes a difference.

TECHNICAL SKILLS

  • MS Office 365
  • SharePoint
  • Qvidian
  • Reference Edge
  • InDesign
  • Photoshop
  • Salesforce
  • Constant Contact
  • SAVO
  • Smartsheet

PROFESSIONAL EXPERIENCE

Confidential

Director

Responsibilities:

  • Managed sales support team
  • Created policies and procedures
  • Developed and deployed project best practices, policies, procedures and processes
  • Qualified sales opportunities and organized resources
  • Developed strategic approach for sales opportunities
  • Maintained knowledge database
  • Ensured Quality Assurance
  • Wrote, edited and reviewed Executive Summaries, Proposals, Statements of Work
  • Responsible for overall sales pipeline and business lifecycle management

Confidential

Bid Manager

Responsibilities:

  • Managed sales support team
  • Created policies and procedures
  • Developed and deployed project best practices, policies, procedures and processes
  • Qualified sales opportunities and organized resources
  • Developed strategic approach for sales opportunities
  • Maintained knowledge database
  • Ensured Quality Assurance
  • Wrote, edited and reviewed Executive Summaries, Proposals, Statements of Work
  • Responsible for overall sales pipeline and business lifecycle management

Confidential, Dallas, TX

PMO Senior Project Manager

Responsibilities:

  • Implemented the new International reservations system for Southwest Airlines applying Project Management disciplines such as quality, risk, tasks, resources, deliverables and change management.
  • Created and communicated project plan, roles, tasks, milestones, deliverables, and critical path to all team members and project stakeholders
  • Conducted project team status meetings as well as record and distribute minutes, including key decisions to ensure the project tasks and deliverable are met and risks/issues are tracked
  • Acted as a point of contact between internal and external stakeholders (where appropriate)
  • Proactively and timely coordinated and communicated project activities to all involved parties
  • Provided timely and constructive performance feedback regarding resources assigned to projects
  • Organized and facilitated daily stand-up meetings, reviews, retrospectives, planning, and demos
  • Assisted in planning and managing releases
  • Ensured successful completion of milestones within scope, budget, time and quality parameters
  • Worked with the product leads to understand strategic priorities and work with project teams to design iterations ensuring the most strategic iterations were prioritized
  • Developed, managed and reported key metrics to communicate project health and overall progress
  • Developed and maintained effective working relationships with team members, stakeholders, and peers

Confidential, Dallas, TX

Marketing Sales Manager

Responsibilities:

  • Created policies and procedures for Lockton Dunning Executives
  • Built and maintained SharePoint Marketing database
  • Created Sales Strategic Value Plan
  • Managed New Business Development Pipeline Support for $15 million sales book
  • Wrote, edited, proofed database of material for RFPs
  • Developed and deployed project best practices, policies, procedures and processes
  • Performed competitive analysis

Confidential

Proposal Manager/Bid Manager

Responsibilities:

  • Defined policies and procedures for Proposal Operations department
  • Built and maintained content database
  • Qualified Opportunities with Sales Team
  • Managed Capture Management to define Sale’s Strategy
  • Wrote, edit, and proofed database of material for RFPs
  • Managed multiple projects simultaneously
  • Performed competitive analysis

Confidential, Dallas, TX

Senior Proposal Manager/Bid Coordinator

Responsibilities:

  • Analyzed incoming client RFP requirements and ensured Securus response was compliant
  • Led team reviews to discuss sales strategy, value proposition, and response status
  • Developed, managed, and enforced project outlines and time lines
  • Coordinated all graphics, research, editing, writing and production with designated staff
  • Maintained content database using SharePoint
  • Wrote, edit, proofed database of boilerplate material for RFPs
  • Managed multiple projects simultaneously
  • Developed and deployed project best practices, policies, procedures and processes

Confidential

Program Manager

Responsibilities:

  • Developed and managed client Program Management Office
  • Designed a user friendly, virtual client training program for the Americas, EMEA and Asia Pacific regions resulting in a 100% reduction in travel expenses.
  • Conducted client needs analysis to identify specific requirements for tailoring program for maximum effectiveness
  • Served as liaison between account executives, project managers, client leadership and support organizations
  • Collaborated with internal teams to validate current delivery processes, tools and support organizations for incorporation into program
  • Coordinated and scheduled leadership participation, subject matter experts and logistics for program
  • Maintained all scope, schedule, issues and risk management for the program
  • Developed and maintained all program communications and participant materials
  • Initiated, planned, scheduled and coordinated multiple projects for multiple clients
  • Developed and managed internal and external online training program that provided training to hundreds of IT and Business Development professionals
  • Identified and assembled team members and other key organizations to address critical issues and explore opportunities for delivering on time and within budget
  • Shared knowledge/experience and cross trained other team members
  • Directed and led project delivery teams for implementing various IT projects
  • Built and maintained relationships with internal executives, sales and delivery community, and outside vendors
  • Conducted client needs analysis to identify training requirements and determined various types of media to be integrated into training deliverables

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