SUMMARY

• Resourceful, strategic sales and delivery support professional with a proven record of success in program and project management in domestic and international sales and delivery environments.
• Extensive experience in sales, delivery, training, research and proposal preparation for the financial services, healthcare, transportation, manufacturing, energy, corporate real estate, and communication industries.
• Excels in building relationships, follow - through activities and exceeding client expectations.
• Motivational leader who skillfully manages cross-functional teams to execute against corporate plans and objectives.
• Organized, enthusiastic, creative; an individual who makes a difference.

TECHNICAL SKILLS

• MS Office 365
• SharePoint
• Qvidian
• Reference Edge
• InDesign
• Photoshop
• Salesforce
• Constant Contact
• SAVO
• Smartsheet

PROFESSIONAL EXPERIENCE

Confidential

Director

Responsibilities:

• Managed sales support team
• Created policies and procedures
• Developed and deployed project best practices, policies, procedures and processes
• Qualified sales opportunities and organized resources
• Developed strategic approach for sales opportunities
• Maintained knowledge database
• Ensured Quality Assurance
• Wrote, edited and reviewed Executive Summaries, Proposals, Statements of Work
• Responsible for overall sales pipeline and business lifecycle management

Confidential

Bid Manager

Responsibilities:

• Managed sales support team
• Created policies and procedures
• Developed and deployed project best practices, policies, procedures and processes
• Qualified sales opportunities and organized resources
• Developed strategic approach for sales opportunities
• Maintained knowledge database
• Ensured Quality Assurance
• Wrote, edited and reviewed Executive Summaries, Proposals, Statements of Work
• Responsible for overall sales pipeline and business lifecycle management

Confidential, Dallas, TX

PMO Senior Project Manager

Responsibilities:

• Implemented the new International reservations system for Southwest Airlines applying Project Management disciplines such as quality, risk, tasks, resources, deliverables and change management.
• Created and communicated project plan, roles, tasks, milestones, deliverables, and critical path to all team members and project stakeholders
• Conducted project team status meetings as well as record and distribute minutes, including key decisions to ensure the project tasks and deliverable are met and risks/issues are tracked
• Acted as a point of contact between internal and external stakeholders (where appropriate)
• Proactively and timely coordinated and communicated project activities to all involved parties
• Provided timely and constructive performance feedback regarding resources assigned to projects
• Organized and facilitated daily stand-up meetings, reviews, retrospectives, planning, and demos
• Assisted in planning and managing releases
• Ensured successful completion of milestones within scope, budget, time and quality parameters
• Worked with the product leads to understand strategic priorities and work with project teams to design iterations ensuring the most strategic iterations were prioritized
• Developed, managed and reported key metrics to communicate project health and overall progress
• Developed and maintained effective working relationships with team members, stakeholders, and peers

Confidential, Dallas, TX

Marketing Sales Manager

Responsibilities:

• Created policies and procedures for Lockton Dunning Executives
• Built and maintained SharePoint Marketing database
• Created Sales Strategic Value Plan
• Managed New Business Development Pipeline Support for $15 million sales book
• Wrote, edited, proofed database of material for RFPs
• Developed and deployed project best practices, policies, procedures and processes
• Performed competitive analysis

Confidential

Proposal Manager/Bid Manager

Responsibilities:

• Defined policies and procedures for Proposal Operations department
• Built and maintained content database
• Qualified Opportunities with Sales Team
• Managed Capture Management to define Sale’s Strategy
• Wrote, edit, and proofed database of material for RFPs
• Managed multiple projects simultaneously
• Performed competitive analysis

Confidential, Dallas, TX

Senior Proposal Manager/Bid Coordinator

Responsibilities:

• Analyzed incoming client RFP requirements and ensured Securus response was compliant
• Led team reviews to discuss sales strategy, value proposition, and response status
• Developed, managed, and enforced project outlines and time lines
• Coordinated all graphics, research, editing, writing and production with designated staff
• Maintained content database using SharePoint
• Wrote, edit, proofed database of boilerplate material for RFPs
• Managed multiple projects simultaneously
• Developed and deployed project best practices, policies, procedures and processes

Confidential

Program Manager

Responsibilities:

• Developed and managed client Program Management Office
• Designed a user friendly, virtual client training program for the Americas, EMEA and Asia Pacific regions resulting in a 100% reduction in travel expenses.
• Conducted client needs analysis to identify specific requirements for tailoring program for maximum effectiveness
• Served as liaison between account executives, project managers, client leadership and support organizations
• Collaborated with internal teams to validate current delivery processes, tools and support organizations for incorporation into program
• Coordinated and scheduled leadership participation, subject matter experts and logistics for program
• Maintained all scope, schedule, issues and risk management for the program
• Developed and maintained all program communications and participant materials
• Initiated, planned, scheduled and coordinated multiple projects for multiple clients
• Developed and managed internal and external online training program that provided training to hundreds of IT and Business Development professionals
• Identified and assembled team members and other key organizations to address critical issues and explore opportunities for delivering on time and within budget
• Shared knowledge/experience and cross trained other team members
• Directed and led project delivery teams for implementing various IT projects
• Built and maintained relationships with internal executives, sales and delivery community, and outside vendors
• Conducted client needs analysis to identify training requirements and determined various types of media to be integrated into training deliverables