SUMMARY

• Results - oriented highly analytical Project Manager with a history of experience in Technical and Infrastructure management.
• Including 16 years in serving Cybersecurity, Refresh, Install, Upgrades, and migrations for Data Centers, Global and Domestic Platforms.
• Proven track record of designing and implementing key solutions that lead to customer value and satisfaction.
• Verified success in budget management.
• Demonstrated ability to build and lead cohesive teams through all aspects of projects from start to finish, resulting in on-time completion.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Senior Project Manager/Infrastructure

Responsibilities:

• Planning, coordinating, monitoring and delivering larger scale scope and budget infrastructure projects with a high degree of complexity and risk
• Responsible for creating, improving, and developing IT project strategies. Integrating and implement Lean and Six Sigma practices for improvement initiatives
• Assisting the PMO team in coordinating and communicating with other teams in proving status, expectations and updates as needed.
• Partnering with key business stakeholders to ensure a successful start-up and completion of major projects while interpreting internal and external business challenges and recommend best practices

Confidential, Atlanta, GA

Technical Project Manager

Responsibilities:

• Overseeing multiple projects across all phases of development, infrastructure and lifecycle.
• Aligning people, process, tools and technologies for the Technology Operations organization in conjunction with business partner organizations to ensure flawless new service and product.
• Validate operational readiness including requirements, design, testing, documentation training, tools, change management, service level agreements (SLA's), service assurance policies and procedures, escalation procedures and disaster recovery and business continuity
• Performs as the focal point through which all processes, communication, accountabilities and procedures with teams and vendors
• Acting as a single point of contact for vendors, business units and information technology partners during the integration of a nationwide upgrade and DWDM Fiber Backbone.
• Labs and Data Centers related to NMS, BSS, INFRA and ENGR. worked Managed Cloud projects, Cyber Security, virtualization and bare metal applications across private networks . Build projects in RDC’s. Labs and Data Centers related to NMS, BSS, INFRA and ENGR.
• Intergrading Agile/SCRUM methodology for improvements, upgrading, software applications and aligning data systems.
• Managed VMWare Refresh projects in achieving significant reduce time in the implementing process and completion of projects.

Confidential, Atlanta, GA

Project Manager/Infrastructure

Responsibilities:

• Oversaw multiple successful Technical Advance Projects for all Confidential VOIP, data, domestic and global services, Open stack Cloud connectivity in adding new apps and deploying code to production. migrations and virtualization applications, resulting high levels of satisfaction
• Assigned to work with task force teams supporting Cyber Security incident and event analysis.
• Performed initiating to closing processes, projects for Data Center equipment to include servers, routers, switches firewalls..

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Managed the design and cloud deployment strategies that mitigate risk while meeting infrastructure, employee, customer and budgetary needs
• Overseeing Managed process improvement projects for technical support issues for client VoIP, data, domestic/global services, virtualization rollouts and cloud applications to include SaaS, IaaS, and PaaS developing successful solutions to a range of issues.
• Overseeing Cyber Security projects for Intrusion Detection Systems, performed patch management for firewalls, routers and databases. Performed demilitarize zones for public servers.
• Strong experience managing operations and technology projects to include hardware, data center, cloud migrations, cloud server implementation, and virtual moves.
• Completed analyses of incident management trends, resulting in the identification of key areas for continuous improvement.
• Initiated proactive problem management, prevention practices for global situation/incident management, leading to decrease in total number of issues.

Confidential

Project Manager / Technical Service Manager

Responsibilities:

• Experience in complete Software Development Life Cycle (SDLC ) including System Requirements Collection, Architecture, Design, Coding, Development, Testing. Maintenance and Enhancement in variety of technological platforms.
• Performed optimized Data Center consolidation by employing various migration strategies and server consolidation
• Worked projects related to POS for credit card and projects on international and domestic platforms for VOIP, data and internet services and Disaster Recovery for Fortune 500 clients including Confidential and IBM.
• Served as Project Manager for implementation and provisioning of customer voice and data products including OC-192 and DS3 installs and ATM diversity, chronic and VoIP projects.
• Managed relationships, serving as liaison between customers, repair centers, LEC partners, tier groups and vendors, ensuring all issues were promptly resolved.
• Instituted new technical support and training procedures for organizational implementation, resulting in improved productivity and the elimination of redundancies.

Confidential

Technical Project Manager

Responsibilities:

• Developed and implemented procedural documentation for clients.
• Performed Data Center migrations, consolidations, net-new
• Effectively manage projects that involved server consolidation, software migrations, or infrastructure consolidation/moves Operations/Data Center, Disaster Recovery
• Played a key role in company growth through budget development.
• Designed and executed new policies and processes, resulting in improved efficiency and reduction of major issues.
• Implemented new production methodologies, leading to optimization of employee time related to task completion and enhancement of efficiency.

Confidential

Technical Consultant/Operation Manager/Lead Tech

Responsibilities:

• Delivered advice and documentations to technology users in areas including problem resolution and designs across accounts including CSC, EDS, Confidential, IBM and Continental Airlines.
• Performed customer network analysis for latency, diversity and circuit hardening.
• Created business requirements for structure proposals.
• Managed 25 technicians for Installation, Implementation, Provisioning and Switch Operations
• Responsible for Enhance Voice and Data application and Switch Maintenance
• Responsible for Government accounts and Restoration Operating with over a 1 million budget.