IT Manager Resume

SUMMARY

I am a self - motivated leader who is proficient in solving problems and strive for success and progression in the constantly changing IT Industry. If there is a problem, I will find the solution.

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

Responsibilities:

Receive escalation calls from customers and plan accordingly
Managing IT P&L with account of EBITA
Managing members tickets and setting schedules and expectations
Onsite visits for new equipment install or escalation troubleshooting
Working with other Vendors to solve customer related issues
Quarterly reviews with managed customers
Verifying troubleshooting steps of equipment with team members then notifying the customer of the solution or alternative cost effective solutions
Installing servers, networking equipment, workstations, VOIP solutions, and other applications.
Train and educate team members and customers on equipment to minimize ticket growth
Perform assessments for upcoming prospects to tour their environment for the onboarding process
Project Management and Implementation (Engineering Solution, Ordering equipment, Engineering, Scheduling, Deploying)

Confidential

IT Systems Administrator/Engineer

Responsibilities:

Receive income calls from customers and plan accordingly
Remotely managing clients using Connectwise or Citrix Support
Onsite visits for new equipment install or troubleshooting
Working with other Vendors to solve customer related issues
Troubleshooting equipment while notifying the customer of the solution or alternative cost effective solutions
Installing office production equipment for copy/print/scanning along with Desktops, Servers, NAS, and networking hardware
Managing Active Directory and Group Policy
Managing Office 365 and Exchange Servers
Setting up new internal and external users
Train and educate customers on equipment to minimize ticket growth
Maintain company vehicle to strict cleanliness and professional guidelines
Be well dressed and maintain a clean appearance

Assets Recovery Specialist

Confidential

Responsibilities:

Customer hospitality: Provide each customer with excellent customer service in a courteous, friendly and attentive manner to ensure the customer has a pleasant experience.
Review financials with other team members and set projections and objectives for upcoming weeks. Business Plans were implemented to assure follow up and accountability with each member or client.
Diagnosis on equipment such as but not limited to:
Copiers
Laptops/Computers
Wide-Format Printers
Mailing equipment
Medical Equipment
Construction Equipment
Troubleshoot all electronics and mechanical equipment down to the component level.
Replace electronic boards in equipment when necessary by testing each individual copier or other electronic equipment.
Erase all data and restore them to the manufacturing settings.