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It Manager Resume

SUMMARY

  • I am a self - motivated leader who is proficient in solving problems and strive for success and progression in the constantly changing IT Industry. If there is a problem, I will find the solution.

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

Responsibilities:

  • Receive escalation calls from customers and plan accordingly
  • Managing IT P&L with account of EBITA
  • Managing members tickets and setting schedules and expectations
  • Onsite visits for new equipment install or escalation troubleshooting
  • Working with other Vendors to solve customer related issues
  • Quarterly reviews with managed customers
  • Verifying troubleshooting steps of equipment with team members then notifying the customer of the solution or alternative cost effective solutions
  • Installing servers, networking equipment, workstations, VOIP solutions, and other applications.
  • Train and educate team members and customers on equipment to minimize ticket growth
  • Perform assessments for upcoming prospects to tour their environment for the onboarding process
  • Project Management and Implementation (Engineering Solution, Ordering equipment, Engineering, Scheduling, Deploying)

Confidential

IT Systems Administrator/Engineer

Responsibilities:

  • Receive income calls from customers and plan accordingly
  • Remotely managing clients using Connectwise or Citrix Support
  • Onsite visits for new equipment install or troubleshooting
  • Working with other Vendors to solve customer related issues
  • Troubleshooting equipment while notifying the customer of the solution or alternative cost effective solutions
  • Installing office production equipment for copy/print/scanning along with Desktops, Servers, NAS, and networking hardware
  • Managing Active Directory and Group Policy
  • Managing Office 365 and Exchange Servers
  • Setting up new internal and external users
  • Train and educate customers on equipment to minimize ticket growth
  • Maintain company vehicle to strict cleanliness and professional guidelines
  • Be well dressed and maintain a clean appearance

Assets Recovery Specialist

Confidential

Responsibilities:

  • Customer hospitality: Provide each customer with excellent customer service in a courteous, friendly and attentive manner to ensure the customer has a pleasant experience.
  • Review financials with other team members and set projections and objectives for upcoming weeks. Business Plans were implemented to assure follow up and accountability with each member or client.
  • Diagnosis on equipment such as but not limited to:
  • Copiers
  • Laptops/Computers
  • Wide-Format Printers
  • Mailing equipment
  • Medical Equipment
  • Construction Equipment
  • Troubleshoot all electronics and mechanical equipment down to the component level.
  • Replace electronic boards in equipment when necessary by testing each individual copier or other electronic equipment.
  • Erase all data and restore them to the manufacturing settings.

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