IT Product Manager Resume Carrollton, TX - Hire IT People

SUMMARY

Senior Project/Program Manager with extensive experience as liaison between business and technical teams, managing Agile iterative design and implementation of information technology projects in the healthcare logistics, mobile payments, semi - conductor, and telecommunications industries.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Carrollton, TX

IT Product Manager

Responsibilities:

Led Agile application development team to design, develop, implement and support in-house developed .Net JetStream application updates in support of Confidential ’s multimillion-dollar program initiative to replace legacy transportation management ecosystem, culminating in successful global launch for Confidential .
Collaborated with business owners, IT stakeholders, and external vendors to develop and maintain strategic roadmap for JetStream application, resulting in successful international deployment of new transportation management system.
Managed productive relationship between Core Business Teams and JetStream application development teams, to ensure that business strategies were realized.
Managed JetStream product user story backlog, leading grooming and prioritization sessions with business owners.

Confidential

Senior Project Manager

Responsibilities:

Managed Texas Instrument’s enterprise-wide upgrade from MS Windows 7 to Windows 10, ensuring continued support after Windows 7 support was sunset.
Led enterprise-wide initiative to move users from legacy conference room booking system to Outlook Calendar conference room scheduling, resulting in a much improved user experience and time savings.
Managed IT security projects to enable multi-factor authentication, upgrade legacy systems to more secure software, and close security gaps.

Confidential

Senior Implementation Project Manager

Responsibilities:

Led implementations with merchants including Coca-Cola Vending, Toys“R”Us, Macy’s, Aeropostale, Compass Eurest, Confidential Wireless and others, which enabled them to accept mobile payments, offers, and rewards transmitted from the Confidential Mobile Wallet application.
Developed and managed project plans to integrate merchant POS systems with Confidential payment and SmartTap offers and loyalty capability through Confidential beta, pilot, and national releases.
Effectively managed relationships with merchant partners, POS system vendors, payment terminal vendors, payment processors, and other stakeholders to implement and maintain Confidential technical acceptance ability.
Developed and executed test plans which validated merchants’ ability to accept and process Confidential payments, offers and loyalty.
Partnered/Collaborated closely with Confidential business development and marketing, product development, UX/UI and commerce teams to align and manage software releases with merchant and POS vendor release schedules.

Confidential

IT Infrastructure Project Manager

Responsibilities:

Led the enterprise-wide upgrade to MS SharePoint 2010, and migration to MS hosted environment.
Managed a file services clean-up effort through inception, elaboration, construction, and transition, which saved significant resource expenses, enhanced efficiency, and complied with corporate legal policy.

Confidential

PMO Operations Manager

Responsibilities:

Coordinated with Project Management IT and Network to manage PMO project release processes.
Directed and scheduled full migration of Marketing SharePoint sites to comply with sunset of old platform.
Developed processes which standardized project and release management practices across the Confidential Wireless marketing organization.
Analyzed project and release inputs, outputs, time to market, cycle times, and stage/gate interval KPIs to create executive reporting.
Managed and administered VzW Marketing SharePoint project sites.

Confidential

Release Manager

Responsibilities:

Managed monthly software releases for Confidential .net portal applications, to increase on-time release delivery by 40% and maintained consistent successful release rate at above 95%.
Worked closely with Systems groups to manage UAT and production testing environments for releases.
Created and published release schedules including deadlines and milestones for each release.
Directed testing efforts and managed defects to ensure releases met or exceeded deadlines.