CAREER PROFILE

• Results-driven manager with 20 years of solid experience in program management, Delivery Management, IT Systems Management including with demonstrated progression into leadership roles.
• Excellent people skills, proven track record of increasing productivity, quality, and customer satisfaction expert at mentoring and motivating staff
• Excellent communication, crisis management, cost analysis, and budgeting abilities
• Consistently able to successfully engaging corporate stakeholders, clients, and vendors through all project phases
• Experience managing outside vendors and off-shore resources as well as preparing internal team to support consultants during high-profile engagements

AREAS OF EXPERTISE:

• Projects tracking/reporting
• Project communications
• QA strategy/process
• Full SDLC management
• Cross-functional team building and leadership
• Child Support Enforcement functionality
• Coaching/mentoring
• Financial management/cost analysis
• Budget preparation and administration
• Executive-level communications
• Technology integration
• Cross-functional team building and leadership
• Business process reengineering
• PMO establishment
• Internal and external client/customer service and support
• Tactical/strategic planning
• Conflict management
• Cross-functional team building and leadership
• Client Interactions
• Offshore and Onsite Management

Confidenital

SENIOR PROGRAM MANAGER

• Performed as Senior Program Manager. Led the maintenance and development teams supporting Child Support IT systems. Managed Financial, Case Management, Locate, and Interface teams.
• Guided financial business processes including OCSE 157 reporting, Child Support Collections, Distribution, Disbursements, Federal and State tax offsets, Unidentified Funds, Funds in Escrow, Funds in Error, accounting process, escheat process, among others.
• Guided and contributed to Case Management functions starting from case creation to the life of the case which includes Locate, Establishment, Enforcement and Financial functions etc.
• Also guided and contributed to interface applications like CSENET, Federal Case Registry, Interstate Cases, Fatherhood program, Genetic Testing, Case Closure, Paternity Establishment, etc.

Notable Contributions:

• Primary responsibility for OCSE 157 Federal reporting and audit every year which through which Child Support receives incentives of around 10 million every year
• Built a project-specific technology team consisting of 20 individuals with an annual staffing budget of 1.7 million
• Strategically implemented upgrade of Child Support web application with 25 individuals moving from legacy to current technologies with a budget of 2 million
• Key resource for TARS PRWORA certification through which Child Support received 12.5 million ongoing funding
• Strategically implemented redesign of Locate and Interface projects with a team of ten developers
• Successfully Implemented PIE Performance Improvements and Enhancements project
• Strategically implemented Redesign of Case Management and Financial projects with 15 individuals
• Played a key role during the conversion of mainframe Child Support to web-based system
• Developed dashboard identifying that Child Support evolved from the initial phases to 685 million collections every year
• Strategically implemented redesign of Case Registration system with a caseload of 400,000 cases

Confidenital

Senior Manager,

Responsible for portfolio, program, and project management for various clients of Professional Services firm. Project work focuses on solution integration, PMO establishment, and governance implementation.

Selected Contributions:

• Managed an IT Governance implementation and led the PMO including establishment activities for a 50 person client team managed the project portfolio, created project management standards, conducted knowledge transfer sessions for project managers in the organization
• Developed metrics and process to measure business case realization progress of an aggressive internal effort to reduce cost, increase revenue, and develop solution accelerators
• Led the PMO of a 50 person/four program team responsible for development of detailed work plans, quality assurance of more than 80 deliverables, development of leadership presentations, and facilitation of executive committee updates
• Led a 700 hour effort to create a financial reporting mechanism to provide program leaders access to current time and expense information for their projects
• Drove the content and facilitated the leadership meetings of a four-year, 200 person, 200M process enhancement effort across four distinct programs
• Built and delivered a communications strategy while co-leading the communications team for a firm-wide Project Management Community of Practice currently managing to the plan as the team implements many new features and content via a community website

Confidenital

Lead Consultant,

Notable Contributions:

• Facilitated JAD Joint Application Design and JAR Joint Application Requirements/Review meeting with users and IT staff
• Helped development staff for analysis of batch programs and documented requirements
• Led the QA team and designed the methodologies and process