SUMMARY:

• Around 16 years of experience as Business Coach/Consultant/Project Manager/Accounts management in the space of vendor management, consulting, IT and recruitment lifecycle.
• Working experience and knowledge of Software Development Life Cycle (SDLC) and expertise in different SDLC methodologies and agile project management, iterative and incremental approaches.
• Defining and implementing business plan, project charter, project plans, preparing budgets and controlling costs within budgets, providing monthly budget forecasts and projected spending reporting.
• Expert in designing reporting structure and igniting WIP, planning, managing and executing projects in fast paced, time sensitive environments.
• Experienced in project process and ability to analyze business problems and identify solutions.
• Conduct cross - functional team meetings to ensure product delivery is on schedule and processes are efficient and experience in product testing, of the shelf product evaluation, managing UATs and conducting user trainings
• Provided strategic direction and leadership to product area including engineering, quality, supply chain, and manufacturing support for sales / marketing.
• Excellent communication skills with a proficiency in problem abstraction, business modeling, leadership skills and ability to work in a cross functional team. Leading & mentoring other project managers with my department, from new project managers to new project managers concerning processes and procedures.

WORK EXPERIENCE:

Confidential - Fremont, California

Sr. Project Manager/Business Process head

Responsibilities:

• Lead business operations and project team to develop and manage a prioritization process for all incoming work requests.
• Wrote Detailed Business Requirements Documents (BRD) and assessment business management processes
• Classified and designed new protocols, processes and company hierarchies
• Verified and identified quality needs, standards and parameters to be meet every QC quarter.
• Listed requirements by working with both internal and external stakeholders to be presented to major services providers of Confidential for enterprise application implementation and external website enhancements
• Worked with stakeholders, developers and testers to enhance major customer interactive features of web pages around every release cycle in the company.
• Lead the project team through fact-based processes to support good decision-making
• Courage to challenge issues and roadblocks; confidence to challenge assumptions
• Applied RCA and Pareto analysis to reach potentials defects and apply solutions
• Drew process documents in detail using fish borne analysis
• Interviewed the key stake holders, SMEs, and decision makers to have a successful collection of requirements from all domains.
• Provided AGILE project management controls, project plans, timeline schedules, facilitate RAD sessions, and review software defects.
• Release Presentations to the project team and also conducted walkthroughs with the different department heads to have a deeper understanding of the requirements
• Analyzed business requirements and segregated them into high level and low-level Use Cases, Activity and State diagrams using MS Visio, suggested and managed improvements in the process.
• Coordinated Sprints, from Iteration Planning through daily Scrum, and Iteration Reviews and Retrospectives.
• Worked with the QA team for designing Test Plan and Test

Confidential - Fremont, California

Digital Project Manager

Responsibilities:

• Competent at performing gap analysis, root cause analysis, business process improvement and business process reengineering projects to arrive on need of product pitch and needs of both internal stakeholder and customers (Here product is classes conducted as events).
• Experienced in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis. Strong data collection, analysis and interpretation skills.
• Deliver digital projects on time or before deadline, ensuring quality standards before publishing
• Scope Project requirements and prepare budget needs throughout the project.
• Seek opportunities for improvement and suggest new projects needed to improve quality of deliverable
• Designed One-Stop-Reporting system in ATS and Spreadsheets as a mock up to log execution details by each team.
• Created from scratch in Startup by preparing mockup for website, design flow of incoming traffic, classification of inquiries, wen enhancements and sale attraction to start, attract and convert leads into money flow.
• Building positive working relationships with people from all social and professional backgrounds.
• History of working directly with clients.
• Experience of managing both small and large scale projects.
• Meeting clients and stakeholders face to face.
• Defining the scope of a project and managing multiple concurrent projects simultaneously.
• Maintaining a positive atmosphere in the project team.
• Driving project progress.
• Keeping teams focused and on task.
• Managing the content creation team.
• Re-designing the company’s website.

Confidential - Fremont, California

Sr. Project Manager/Sr. Vice President- Supply-demand.

Responsibilities:

• Followed an iterative approach to organize requirements into logical groups of business processes, business rules and information needs and ensured that critical requirements are focused.
• Developed teams and teams under team to deliver best output each for end deliverable.
• Reviewed Technical Design Documents created by the development teams and validated them against functional specifications and provided useful suggestions / comments to be incorporated
• Supporting senior managers in the delivery of project objectives.
• Working as part of a multi-disciplined team.
• Defining the project scope.
• Planning, tracking and reporting on project performance.
• Preparing the agenda for meetings.
• Develop and improve end to end vendor life-cycle management processes
• Manage regular senior level collaborative meetings between vendor and business, ensure there are metrics across all KPIs to ensure performance management
• Perform cost management and purchase order management tasks
• Impact various third party risk management program initiatives working closely with the Third party risk management office
• Execute global vendor management programs including vendor optimization (reduced spend), third party oversight, and vendor relationship management
• Manage the relationship with and performance of HR suppliers, including risk management
• Executive management status reporting across all relevant Vendor Management activities
• Measuring, monitoring and reporting on customer satisfaction and vendor performance and implementing continuous improvement strategies
• Monitor and report on the performance of vendors to ensure delivery in line with contractual obligations and performance metrics
• Plan and conducts regular performance reviews with each major third-party provider along with relevant technology stakeholders.

Confidential - Fremont, California

Senior Accounts Manager/Project Manager

Responsibilities:

• Assisted and managed to Direct small business lines and develop a diverse team in the promotion and sales of company products and services to expand market share and capitalize upon new business development opportunities
• Enhanced Submittal Format to Increase and pitch high sales for the organization.
• Excelled at Benchmarking for bring direct revenue input for the organization.
• Developed tactical and strategic metric reports to measure and track trends to make timely appropriate recommendations to support corporate initiatives and enhance results.
• Interacted with business owners, project stakeholders (external and internal) and cross functional teams in defining project charter, providing estimates, scope management, resource management, change management, vendor management and risk management.
• Guided and supervised quality, testing and UAT teams for Test plan for a team of 15 people to describe the development and testing activities required in updating the tools. Developed BAT and UAT scripts to test the new functionalities along with Regression Test scripts to test the existing functionalities.
• Work with business stakeholders and completed artifacts, including solution design support and data mapping, and collaborate with stakeholders and technical teams regarding enhancements, changes, issues and defects that may impact development, data, workflow and/or functionality.
• Conducted Joint Application Development (JAD) and Rapid Application Development (RAD) sessions for communicating and managing expectations.
• Interacting with the stakeholders to get a better understanding of client business processes and gather requirements. Involved in gap and feasibility analysis for the design and architecture of the new application.
• Worked with SME’s of Corporate Actions to better understand the impact and document the Business Requirement Specifications.

Confidential - California

Project Manager

Responsibilities:

• Assisted project teams in establishing and improving service delivery & served as SME (Subject Matter Expert) in resolving difficult technical issues and participating in key meetings with client and vendors.
• Worked on multiple projects while meeting deadlines, identified project issues as well as coordinated projects with team and clients.
• Worked with PMO (Project Management Office) leadership to support project delivery services, annual project selection and budget allocation, vendor management, and IT (information Technology) resource on boarding.
• Integrated self into client environment in order to effectively lead project teams while building positive professional relationships with clients and associates. Lead, coordinate, facilitate, and motivate all associated project resources to gain alignment on project goals and deliverables.
• Defined project objectives, requirements, and assumptions necessary to structure a project or activity. Plan, schedule, and control project activities to fulfill objectives and satisfy project requirements for clients. Develop and drive integrated project plans, aligning project tactics with project strategy.

Confidential

Manager-SDLC

Responsibilities:

• Formulated strategic plans to proactively position accounts and clients for success
• Worked with internal practice areas (Online Media, Search Marketing, Search Engine Optimization, Affiliate
• Worked with Marketing, Social Media Marketing, Creative/Web Dev, Radio and Television) and external partners to ensure that client goals were met or exceeded

Confidential

Technical Recruiter

Responsibilities:

• Responsible for full cycle recruiting including sourcing, screening, phone and in-person interviewing, background and reference checking, salary recommendation /negotiation, and closing to a successful hire.
• Processed termination, conversions, pay changes, job addition and organizational changes
• Developed traditional and non-traditional recruiting strategies to continuously feed the candidate pipeline based on market, diversity efforts and projected company outcomes.