SUMMARY

• Professional with effective leadership, analytical, communication, and organizational skills.
• Experience in management, product management, project management, user experience, finance, negotiation, sales, scheduling, and customer service in Aerospace, Manufacturing.
• Retail, Financial Services, and Banking industries.

PROFESSIONAL EXPERIENCE

Confidential, Dallas Texas

Program Manager/Project Manager/Product Manager

Responsibilities:

• Responsible for Day to Day Management of On - Site and Off-site BA, PM and Development resources, as well as decision making to ensure delivery of value driven technology solutions.
• Responsible for the development & management of the Roadmap for the SGS/SPS (GDS) product to ensure successful implementations and meetings of travel agencies and corporate partner needs.
• Managed and Maintained working relationship with external clients to ensure alignment of business needs, opportunities, and technology deliverables.
• Provide consultative services to external and internal clients, product managers, and project managers by defining and/or developing business processes, research, and identifying enabling systems/technologies.
• Responsible for Financial Forecasting, Budgeting, Accruals, Invoicing, providing, & Impact Assessments.
• Responsible for the management and growth of relationship with Business Partner (Marketing)
• Lead Program Manager for Technology Agile, Continuous Integration & Continuous Improvement Enterprise Wide Transformation initiative.
• Proactively identify enhancements, analyze potential problems, and develop and implement technical solutions.
• Active participant in Vendor Assessment, Selection & Engagement through RFP/RFI process to Statement of Work execution.
• Elicit design, non-functional, and functional requirements for application development and/or modification via Software Requirements Specifications, Functional Change Requests, Use Cases, Prototyping, and Business Requirement Documents.
• Provide estimates for enhancements, projects, programs, and defects.
• Identify and allocate assignments and resources to delivery teams / pods based on estimates, availability and priority.
• Design and present User Interfaces to provide the best user experience(s) via wireframes and prototyping.
• Utilize UML Use Cases and Object Oriented Analysis and Design to effectively analyze and communicate current processes and future design. (OO Analysis and Design)
• Design, review, and execute test cases.
• Facilitate JAD, JAR, GAP analysis, and Detail Design sessions.

Confidential, Dallas, Texas.

Project Manager - Consultant

Responsibilities:

• Provided consultative services in the Banking, Pharmaceutical, Retail, Airline, Defense Contract, Manufacturing, and Medical industry, by providing valuable solutions, analysis, and effective communication.
• Elicited design, non-functional, and functional requirements for application development and/or modification via Software Requirements Specifications, Functional Change Requests, Use Cases, Prototyping, and Business Requirement Documents.
• Provided consultative services to clients, product managers, and project managers by defining and/or developing business processes, research, and identifying enabling systems/technologies.
• Proactively identifed enhancements, analyze potential problems, and develop and implement technical solutions.
• Designed and present User Interfaces to provide the best user experience(s) via wireframes and prototyping.
• Utilized UML Use Cases and Object Oriented Analysis and Design to effectively analyze and communicate current processes and future design.. (OO Analysis and Design)
• Designed, reviewed, and executed test cases.
• Facilitated JAD, JAR, GAP analysis, and Detail Design sessions.
• Very proficient in Agile, Waterfall, Scrum, RUF (Rational Unified Process, and PMBOK (Project Management Body of Knowledge).
• Working knowledge in Call Center, Retail, Commercial, Lending, Teller, CRM banking software, SalesForce, OSRx, and SOA.

Confidential, Richardson, Texas

Lead Business Consultant

Responsibilities:

• Acted as the liaison between ARGO and customers in the banking industry, by providing valuable solutions, analysis, and effective communication.
• Elicited design, non-functional, and functional requirements for application development and/or modification via Software Requirements Specifications, Functional Change Requests, Use Cases, Prototyping, and Business Requirement Documents.
• Utilized Business Requirement and Quality Assurance tools RequisitePro, Rational Rose, Clear Case, Clear Quest, Blueprint, and Quality Center (QC).
• Provided consultative services to clients, product managers, and project managers by defining and/or developing business processes, research, and identifying enabling systems/technologies.
• Provided technical support to sales support in response to RFIs and RFPs and client requests for additional functionality.
• Proactively identified enhancements, analyze potential problems, and develop and implement technical solutions.
• Acted as lead User Interface designer to ensure the best user experience(s) via wireframes and prototyping.
• Designed and define processes and functionality through the use of Agile Software Development Methodology, Waterfall Software Development Methodology.
• Utilized UML Use Cases and Object Oriented Analysis and Design to effectively analyze and communicate current processes and future design.. (OO Analysis and Design)
• Designed and reviewed test cases.
• Facilitated JAD, JAR, GAP analysis, and Detail Design sessions.
• Working knowledge in Call Center, Retail, Commercial, Lending, Teller, and CRM banking software.

Confidential, Arlington, Texas

Business Analyst

Responsibilities:

• Responsible for the design and implementation of existing software modifications and custom built applications for System 21.
• Analyzed business needs, identify opportunities for process improvement and propose solutions to obtain maximum efficiencies operating within the long-term corporate goals.
• Gathered user and customer requirements and define business processes through application change requests. Designed processes and functionality through the use of UML Use Cases (OO Analysis and Design).
• Utilized Agile Software Development Methodology.
• Designed and presented User Interfaces to provide the best user experience(s) via wireframes and prototyping.
• Utilize Business Requirement and Quality Assurance tools RequisitePro, Rational Rose, Clear Case, Clear Quest Quality Center (QC).
• Designed and/or review test cases. Manage the process of acceptance, installation, and deployment of software changes. Presented business and system processes through Microsoft PowerPoint and Visio presentations.
• Managed and define the scope of projects utilizing Microsoft Project as project manager for multiple projects simultaneously.

Confidential, Arlington, Texas

Business Analyst

Responsibilities:

• Responsible for the financial management of multi-million dollar projects through financial analysis, forecasting, risk assessment, and performance improvement initiatives.
• Constructed quotations for potential customers through a collaboration of estimates from engineering, manufacturing, subcontractors, and vendors.
• Played a vital role in establishing baseline costs, profit margins, and scheduling of projects through the use of Microsoft Project.
• Negotiated with vendors and suppliers for products and services that ultimately contribute to the timely and cost effective completion of current and future projects.
• Team lead for SAP implementation for PP and PS modules. Managed the process of gathering requirements, planning, acceptance, installation, and deployment.
• Defined user and customer requirements. Designed processes and functionality through the use of UML Use Cases and the Agile Software Development Methodology.

Confidential, Ft. Worth, Texas

Business Analyst

Responsibilities:

• Analyze and manage the cost and schedule aspect for as many as fifty multi-million dollar accounts in the V-22 Program using earned value methods and tools such as Primavera TeamPlay, SAP, Cost Manager, and wInsight.
• Utilized SAP modules PP, PS and MM in support of scheduling, planning, and analysis.
• Support the CAM and Integrated Product Team leads by providing financial data, forecasts, variance analysis reports, schedule risk assessments, cost-benefit analysis, and financial performance analysis.
• Formulate and implement means of improving performance and decreasing variances in the cost and schedule to provide ultimate efficiency.
• Collaborate with management to create both effective and efficient cost and schedule baselines.
• Present financial data and performance analysis to Executive Leadership Team on a monthly basis.
• Executed all aspects of production and sustainment contracts for the V-22 Tiltrotor Aircraft Program.
• Conducted presentations to review all RFP's for proposal preparation, estimating, and pricing requirements.
• Indirectly managed engineers, buyers, logisticians, and analysts by providing deadlines, establishing contract and performance requirements, and contract management.
• Lead negotiation teams for assigned contracts, many being valued up to $5 million.
• Acted as the liaison between our company and customers from contract inception to contract completion.

TECHNICAL SKILLS

• Expert in Microsoft Excel, Access, PowerPoint, Visio, Office/Project/Simulate, Microsoft Business Contact Management, SharePoint, JIRA, Quality Center, User Experience, User Interface Design, Wireframes, Prototypes, and SDLC.
• Knowledgeable in Primavera TeamPlay Manager, wInsight for Windows, System 21, PkMS, AS400, SAP, SQL, ARGO Teller/Contact Center/Sales and Service, and Lending Products, OO Analysis, OO Design, RequisitePro, Rational Rose, Clear Case, Clear Quest, Blueprint, Quality Center, and multiple CRM Applications including SalesForce.