SUMMARY

• 18 years of consulting experience in implementing projects in multinational Fortune 500 Co. ’s
• 11 years in SAP CRM, SAP ECC and 7 yrs. in JDE & BPCS.
• 5 full life cycle implementation in SAP CRM with ECC and 2 full life cycle in SAP ECC SD/FICO
• Highly experienced in software packages like SAP, PeopleSoft (JD Edwards), BPCS, TOPAZ, etc. with functional configuration knowledge in CRM, SD - QTC / OTC, FI, PI/XI, Procurement, WMS, MDM, ETL and BI in Utilities, Food, Pharmaceutical, Healthcare, Automobile and Manufacturing industries
• Hands on configuration & setup experience in CRM process including Sales, Service, Marketing with Interaction center & Web UI, Agent inbox, base customization, master & interaction data setup, contact & account, activity, lead, opportunity, quotes, order, product, pricing, service order, complaint & return, base installation, pipeline performance, territory, Analytics & Interaction reporting, interfaces & middleware with SAP and no-SAP systems with PI/XI, Web Services, including ECC- order processing, billing, invoicing, credit management, shipping
• Experienced in managing day today responsibilities including planning, directing and providing leadership to the team with daily operational and maintenance activities, status reporting with deliverables
• Managed functional and technical resources in global metrics based organization, mentor resources and provide guidance to stay focused on target, evaluate progress against customer commitments
• Extensive experience as SME in designing business solutions using SAP Best Practices
• Extensively worked with business leaders in converting business strategies into business requirements, designed and created SOP, FSD, RICEF updates, business process analysis & mapping, blueprints, landscaping, scoping, system architect, Realization, go live and Support activates
• Managed all phases of SDLC, s oftware installation , i ntegration, migration, u pgrading, configuring, customizing, enhancing through maintenance
• Strong project management in analytical, problem solving and conceptual skills with attention to details, great communicator with great email skills, respect & maintain relationship with all levels of users & stakeholders
• Experienced & trained in using Six Sigma DMAIC for defining, measuring, mapping, defects finding, process bottleneck for performance improvements, cost reduction, cycle-time improvement, reduce waste, increased customer satisfaction with more reliable products & services
• Managed and coordinated issue resolutions across teams, research root cause analysis, evaluate risk and escalate, follow up business concerns and research and present solutions worked in FDA regulated and compliance secured environment
• Self-motivated, go-getter, innovative thinker, consistently pursuing new challenges to stretch abilities to bring greater returns to business by reducing cost and increasing productivity in fast paced, high pressure environment

TECHNICAL SKILLS:

Methodology: ASAP Methodology, Project Management, Six Sigma and Business Analysis

Technical: SAP ECC 6, SAP CRM 7.0/6.0, SAP HANA/ / DQM/ BI/ BO/ MDM, ABAB, Solution Manager, Web UI, GUI, Portals- PI/XI, Web Services, J.D. Edwards, BPCS, TOPAZ, COGNOS, IBM Data stage, Mc Kenzie s Periscope Pricing, Cransoft / Cranberry data migration, Expense map by Emptoris for Procurement analysis, Qlikview in-memory BI reporting, MS SSIS/ SSAS, HP Quality, RPG, CLP, HTML, COBOL, DB2, Oracle, MS SQL, MS Access, MS Office/ Project/ PowerPoint/ Visio/ SharePoint, Lotus notes, EDI, Remedy, AS/400, MS Windows

PROFESSIONAL EXPERIENCE:

Confidential

PM / Lead Analyst in SAP CRM

Responsibilities:

• Actively involved in managing 3 SAP CRM projects ICP, CBP and DSO with 7 team members & 1 ABAB developer by providing leadership in solution implementation as per SAP best practice
• Solution architecting on SAP CRM functionalities in Sales and Marketing areas like campaign and marketing planning, customer segmentation, marketing programs using Smart forms, lead qualifications, accounts and contacts, activities and groupware, prospects and opportunities, sales quotes and sales orders
• Hands on configuring SAP CRM marketing, sales and service functionalities, ECC to CRM replication of customers master & contacts using middleware, assist SAP BI reporting, monitor interfaces with ECC & external systems
• Configure master data setup, create test scripts, help business execute scripts, manage and participate in UAT and IT cutover activities & regression testing, worked on pre prod, Go-live & production supports activities
• Also working on implementing DQM and MDM with SAP data services for cleaning customer data with deduplication and address normalization
• Leading project implantation efforts including requirements gathering, blueprint, functional documentation, development, configuration and RICEF customization by interacting with business and IT leadership team for buy ins
• Work with onsite and offsite resource, managing project documents on share point portal, providing status reports, managing Issues/ Tickets using REMEDY system
• Effective communication skills, email skills, analytical and creative thinking, prioritize as per agreement, build trust among peers and teams across the organization