SUMMARY:

• Accomplished, performance - minded Business Analyst/Project Manager with eight years of expertise delivering technology-driven solutions to address complex business challenges within the public, insurance, and financial industries. Possess a diverse skillset inclusive of Business Analyst, Project Management, Change Management, Scrum Master, Quality Analyst and Data Analyst roles.
• Proven ability as a go-getter to manage end-to-end aspects of large-scale migrations and implementation projects that impact all enterprise areas. Accustomed to leading and collaborating with cross-functional technical teams to improve business processes and move projects towards completion. Ultimately, deliver projects within time and budget constraints and according to client specifications.

TECHNICAL SKILLS:

Tools: Azure DevOps Server, Remedy, HPQC, Service Now, JIRA, MS Office Suite, Lucid chart, MS SQL Server, SSRS, SSIS, Teradata, SAS, Datastage ETL, Unix shell scripting, MS Dynamics CRM 2015, 2016 and MS Dynamics 365, Salesforce Service Cloud, .Net, API’s, Angular JS. Visio, MS Project, Tableau, SharePoint, Kingsway soft

Core Skills

• Software Development Life Cycle
• User Acceptance Testing
• Project/Product Management
• Resource Allocation & Planning
• Change Management
• Technical Language Translation
• Custom Reports & Visualizations
• Gap/Impact Analysis
• Requirements Gathering
• Technical and Training Documentation
• SaaS
• Agile & Scrum Methodologies

PROFESSIONAL EXPERIENCE:

Confidential, Clifton, NJ

Responsibilities:

• Worked with Confidential for 5+ years, implementing and managing projects in Microsoft Dynamics CRM 2015, 2016 and 365, ServiceNow, Sharepoint, and Mainframes. Wore multiple hats, multitasked, and remain cross-functional according to project needs.
• Strategized and outlined multiple Virtual Training for 200-300 people, each session on change management, from mainframes to CRM dynamics 365 and CRM dynamics 2015 to CRM dynamics 365.
• Captained creation and publishing of user manuals, powerpoint presentations, step-by-step guides, and videos to train internal team and industry users.
• Collaborating with cross-functional teams as needed to complete the documents for training, system availability, readiness, and training the trainers.

Business Analyst/Project Manager,

Confidential

Responsibilities:

• Oversee core project aspects, including deliverables, scope, impediments, and risk mitigation.
• Communicate timely and detailed project status and updates to the client’s senior leadership.
• Supervised a software solution implementation using CRM Dynamics 365 to record candidate selection due diligence for asset management and fund performance.

Business Analyst/Project Manager

Confidential

Responsibilities:

• Effectively manage all project phases, project planning through final delivery, including leading project roadmap planning sessions with the client—direct activities of offshore Development and QA teams.
• Continuously monitor project progress throughout the implementation, accurately document process gaps, track project milestones, support testing activities, and UAT.
• Used ITIL-ITSM Service Now module to develop an internal ticketing system designed to accelerate ticket resolution.

Senior Business Analyst/Scrum Master

Confidential

Responsibilities:

• Govern, supported, and motivated a high-performing 6-member team. Led Scrum activities, including stand-ups and reviews with business and technical resources.
• Managed and assigned key project resources such as SMEs and other stakeholders.
• Supported UAT initiatives, client communication, and issue resolution, and including training new users
• Administered development of public-facing website and internal CRM 2016 solution to improve application traceability and decision efficiency.

Senior Business Analyst

Confidential

Responsibilities:

• Directed activities of Business Analyst team to effectively plan and prepare the client for a successful migration.
• Authored a variety of technical project documents like BRD, FRD, HLD, including modification specifications, system change requests, business process flows, swim lane charts, agile stories and user guides.
• Conducted UAT sessions and got acceptance from client. Trained Internal staff on new digitalized applications.
• Successfully migrated over 1M users from the mainframe paper application process onto the MS Dynamics CRM digitalized platform, which resulted in $5M in cost savings annually.

Confidential, Middlebury, CT

Business Analyst, Independent

Responsibilities:

• Fully automated the existing reporting structure and developed a custom dashboard to house reports, gather requirements, presentations, and user customization.
• Facilitated data mapping initiatives to improve data accuracy, correct data defects, and improve the overall data entry process.
• Built automated and ad hoc reporting tools, mined and analyzed data from Teradata, and delivered key metrics and powerpoint decks for client teams.
• Evaluated contact center baseline performance metrics in order to recommend future target outcomes.
• Combined HSBC and CapitalOne credit card recovery data from two separate portfolios into a central post-merger environment.