PROFILE

• 19 years of IT project experience including strategic architecture, project management, business development, business analysis, application development training.
• Extensive High-Tech, Telecom and Retail industry experience
• Recognized as HP Outstanding Performer

PROFESSIONAL EXPERIENCE

Project Manager / Solution Architect

Confidenital

• Lead team in development of solution to manage a 27 million retail customer MDM enterprise application. Responsibilities included initial load and ongoing customer hub solution design Statement of Work / Change Management for enterprise MDM and Data Governance solution Resource Management for 8 member team.
• US Foods - Project Manager, Provided Project leadership in delivery of 8.1.1.10 integrated CRM / OCH solution for major food service company. Managed a 10 member Siebel team in the delivery of a customer hub and CRM account management system.
• NBTY - Project Manager, Provided Project leadership in delivery of 8.1.1.10 Oracle Customer Hub solution. Managed a 6 member team in the delivery of an integrated solution for a major European retailer. The Oracle Customer Hub solution was integrated with POS, Self-Service and Loyalty applications as part of major enterprise release.
• Internal Informatica POC - Project Manager, Lead group of consultants in the development of internal Informatica Customer Master POC.

Multiple Clients - Sales / Delivery Consultant

Confidenital

• Provided leadership and expertise in the solutioning, staffing and project planning for HP Siebel pursuits. As a senior member of HP's Siebel Practice, lead multi-million dollar sales pursuits and delivery planning. As a sales consultant, duties included the creation of solution presentations, RFP's responses, SOW's and presentment to potential client's decision makers.
• MTS - Solutions Architect / Project Manager, Provided Project leadership in delivery of 8.1.1.1 integrated CRM / OSM BRM solution for major telecommunications company in Canada. Managed a 14 member Siebel team in the delivery of a multi-million dollar Order, Account and Partner Management solution.
• Multiple Clients - Solutions Architect, Provided Order Management CRM solutioning with emphasis on the Telecommunication, Energy and High Tech industries. Worked as Solution Architect in the design of a Siebel CRM solutions as well as business consultant in the recommendation of process improvements.

Solutions Architect

Confidenital

Provided architectural direction and estimates in the response to multi-million dollar Product Catalog and Order Management proposal for Canadian telecom. Worked in partnership with HP and EDS sales executives to deliver response and presentation to client decision makers.

Solutions Architect / Project Manager,

Confidenital

• Ingersoll Rand - Responsible for design of an Order Management solution for large manufacturing client, provided functional and technical designs for order capture and product modeling for partner solution. Worked with the client PM to define the system development lifecycle and the requirements and deliverables for each phase.
• MTS - Project Manager, Responsible for large telecom CRM application upgrade, managed a team of 9, delegated tasks, conducted sign-off workshops, managed risks, issues and change requests.
• Multiple Clients - Sales Consultant, Responsible for the creation of architecture designs and estimates for CRM Order Management solutions. As a sales consultant, duties included the creation of solution presentations, RFP's, SOW's and presentment to potential client's decision makers.
• Business Analyst, Responsible for facilitating JAD sessions to gather business requirements, performed gap analysis, translated business requirements into functional requirements, completed design deliverables, and maintained requirement traceability.

Solutions Architect

Confidenital

• Cardinal Health -Provided project management and architectural direction in the implementation of Human Resource Call Center. Worked in partnership with business to define CTI and email functionality for large CRM Call Center solution.
• Sales / Solution Consultant, Responsible for providing CRM solutions across multiple industries, including RFP work, estimations and presentations to potential clients. Duties also included the evaluation of external vendor technologies and recommendations to management for strategic direction. Represented EDS as CRM Architect at Oracle Open World in 2007. CRM presenter on Order Management Best Practices at Open World in 2007.
• EDW - Project Manager, Responsible for the audit and recommendation for multi-million dollar Order Management solution. As Program Manager, managed group of business analyst and developers in the re-design of EDS's product catalog.

Solutions Architect

Confidenital

Responsible for setting the strategic technical direction for Alltel's IT solutions. Duties included creating IT and planning strategies to support various business functions, processes, segments objectives and strategies. Collaborated on various ideas and initiatives with business and account teams. Presented all CRM solutions to executive level. Diagnosed and resolve/propose solutions for problems. Created Solution Architecture and Cost estimates for new initiatives. Verified completeness and accuracy of specifications for major initiatives. Played a lead role in evaluating and selecting products, toolsets, and technologies for divisional units and IT organizations. Mentored technical resources and other architects on initiatives as needed. Played a key role in establishing and implementing enterprise architecture.

Project Manager / Communications Consultant

Confidenital

• Responsible for managing large project team for leading US Wireless Company in the analysis, design and build of a product catalog solution. Created and presented application design to marketing and senior management.
• Telecommunications Solutions Architect, Provided analysis and 'Best Practice recommendation for using Siebel Product Configurator for leading Canadian Telecommunications Company.
• Communications Global Competency Project Lead / Business Analyst, Lead project teams for several clients in the analysis and design of CRM Applications. Provided project plans and estimates for application upgrades. Created and presented application design to executive sponsors for multiple clients. Provided Product Configurator reviews, analysis and design for Telecom clients. Worked on pre-sales opportunities for CRM Analytics, Media and Energy applications.
• Project Lead / Business Analyst, Responsible for the Analysis and design of Quote, Order, and Inventory process for a leading software company. Provided guidance in the creation of the project plan to ensure Siebel Best Practices in the development life cycle. Designed and lead demos for executive management. Produced weekly status reports for steering committee and lead weekly status meeting for project team.
• Project Mgmt. / Business Analyst, Worked as the PMO to provide Siebel Best Practices in the development life cycle. Reviewed current application development methodologies, and recommended changes to map to Siebel eRoadmap. Lead developers and analysis in the re-design of the live application. The re-design was an effort to improve performance, usability, and ease in upgrades. Developed Siebel 'best practice' prototype and presented workshops to management, developer and user communities.
• Project Lead / Manager , Worked as the project lead managing 7 consultants for Siebel eEnergy Call Center implementation. Lead weekly project status meetings with client. Maintained project plans and consultant time and expenses. Lead functional workshops and demos for management and end users. Provided functional input to detail design deliverable documents.
• Lead Business Analyst, Worked as the lead Functional / Business Analysis for the requirements and design of a call center solution for leading California Energy Company. Lead functional workshops and demos for management and end users. Provided functional input to both requirement and detail design deliverable documents.
• Business Analyst, As a CRM Energy Business Analysis, provided industry and technical expertise in the scope, design, and prototyping for a leading United Kingdom Energy Company's call center. This included directing team members on how to follow 'Best Practices' and developing their design strategies. Lead all demos for management and end users.

Business Analyst / Developer

Confidenital

As a technical consultant / specialist for leading energy management Software Company worked directly with clients in the analysis, design and development of customized enhancements, systems and interfaces. Extensive use of PowerBuilder, SQL and Access for customized solutions. Energy management projects included Risk, Power and Gas trading, and Gas Transportation. Familiarized with all verticals of energy management including Front, Mid and Back Office operations.

Business Analyst / Developer

Confidenital

Consultant on multiple projects for major gas and power companies. Wrote SQL Server stored procedures for the data conversion of a gas and power risk management system. Designed and developed SQL Server stored procedures for the MarktoMarket portion of a power marketing system. Designed and developed all MarktoMarket reports in Business Objects.