Supervisor Resume Profile

Accomplishments

Management

Created job descriptions and requirements, evaluated applications, conducted interviews and hired staff
Obtained or conducted training for employees to facilitate current efforts and professional development
Directed, monitored and assessed staff activities
Conducted performance appraisals, salary actions and promotions
Performed mentoring, career development and problem resolution
Collaborated with external divisions to achieve enterprise-wide goals
Contributed to long-term strategic product scheduling and budgetary planning
Participated in committee to identify and evaluate risks, then construct and apply mitigation strategies
Contributed to the creation and multi-divisional use of metrics to measure project related efficiency, performance, progress and quality of output artifacts

Project Management

Concurrently managed multiple full life-cycle projects
Constructed and implemented project plans, defined work breakdown structure, phases, activities, tasks and milestones
Projects spanned dissimilar development platforms, philosophies and practices
Maintained effective staff allocation among and within projects
Monitored progress towards project milestones and applied adjustments as required
Communicated status, issues, resolutions and other pertinent information to relevant stakeholders

Quality Assurance

Authored and executed inclusive test plans and test cases, both manual and automated, to confirm product functioned in compliance with requirements and specifications
Created detailed raw data required to perform test cases
Wrote and executed SQL scripts to query and modify databases prior to and following test cases
Participated extensivelyin testing major product releases
Independently tested multiple functional areas over several product releases
Identified and documented product defects and coordinated resolution activities
Communicated with clients regarding product status

Analysis

Participated in extended discussions with clients to establish and document comprehensive business requirements
Interviewed domain specialists and analyzed source documents to determine input information requirements, work flow and output artifacts for various business units
Created design and specification documents to formalize and disseminate analytical findings

Client Support

Maintained continuous communication with multiple clients to address their long-term plans and goals, issues and concerns
Acted as Advocate for multiple clients to represent the interests of those clients internally
Actively participated in recurring client status meetings

Software Development

Software development activities included requirements analysis, system specification, program design and specification, coding, unit and system testing, promotion into production and maintenance
Conducted research into emerging technologies managed teams to develop working prototypes for object-oriented, artificial intelligence expert systems and client-server technologies
Client-server prototype selected by IBM, as 1 of 10 nationwide, to be featured in full-page advertisement in Wall Street Journal for software created using new IBM tools
Authored User-Interface Standards and chaired committee to enforce compliance with that standard

Platforms and Software

Oracle, Oracle forms, SQL and web portals
Linux, HPUX and QCTerm
Object-oriented n-tier Model View Controller, Smalltalk and Microsoft NT
Client-server OS/2, Microsoft NT, Prolog and C
COBOL, CICS, SQL, DB2, IMS DB/DC, JCL, TSO/ISPF, Clists, FileAid and Panvalet
Microsoft SharePoint Team Server and Project Server, Visio
Common Microsoft software

Southeastern Data Cooperative SEDC

Atlanta, GA
QA Analyst
March 2013 Present

Summary

Worked, with minimal supervision, to test defect corrections for a legacy software system, utilityPOWERnet UPN , written for utility cooperatives. Participated in regression testing.

Accomplishments

Developed test strategies and plans
Created and executed manual test cases
Created detailed raw data required to execute test cases
Wrote and executed SQL to query and modify databases prior to and following tests
Reviewed specialized and complex data to evaluate the accuracy and thoroughness of completed tests
Tested functionality written in COBOL, PL SQL and C .NET
Interacted with programming, design and customer support to resolve issues discovered during testing
Identified functional problems and suggested resolutions
Participated in ongoing process improvement

Summary

Performed requirements definition and documentation, business analysis and the construction of specifications, client advocacy, quality assurance, client consulting and client support

Accomplishments

April 2008 January 2009

Role	Client	Activities
Client Advocate	Confidenital	Represented the interests of the client inside Ventyx, to address all plans, goals and issues regarding the Ventyx Customer Information Suite product Served during client's software upgrade project
Client Support	Confidenital	Satisfied client requests to verify system functionality or investigate potential defects: Constructed test plans and cases Tested in multiple product releases, each with differing functionality Created detailed raw data to execute test cases Wrote and executed SQL scripts to query and modify databases prior to and following tests Identified and defined software defects Logged and maintained defect information in tracking system Coordinated defect resolution activities Maintained continuous communication with client regarding defect status Worked in client's remote systems occasionally to compare analytical and testing results from that environment with those from the base released system

April 2007 March 2008

Role	Client	Activities
Requirements definition And documentation	Confidenital	Worked 4 weeks on client site, as key team member, to identify, define and gather business requirements across all business units Worked 3 weeks creating requirements and GAP document for dissemination to key stakeholders
QA Testing	Confidenital	Worked 4 weeks testing new release
Client support	Confidenital	Worked 3 weeks on client site, as key team member, to support regression testing and defect correction in preparation for a migration to a new release Wrote multiple test cases
Analysis and design	Confidenital	Authored functional specification document for the creation of two custom Oracle forms
Confidenital	Authored multiple functional specification documents to detail major enhancement to financial tables and the processing to populate those tables
Independent testing	Confidenital	Tested a custom mobile dispatch service order system Testing required 8 dedicated weeks Constructed test plan and cases Created detailed raw data to execute test cases Wrote and executed SQL scripts to query and modify databases prior to and following tests Coordinated defect resolution activities
Confidenital	Weather Normalization functionality Testing required 6 dedicated weeks Performed same testing activities as those listed above for City of Lubbock
Payment Arrangement functionality Testing required 6 dedicated weeks Performed same activities as those listed above for City of Lubbock and Weather Normalization
Miscellaneous product support	Confidenital	Provided issue resolution and testing on various production related problems

April 2006 March 2007

Role	Client	Activities
Lead Functional Consultant	Confidenital	Worked closely with senior management to write and propose a detailed Process Improvement Plan as a joint venture with the client that included key improvements to project management, configuration control and quality assurance practices Contributed to the successful resolution of production support issues Performed analysis and completed numerous functional specification documents

Confidenital

Summary

Worked in Project Management Office as a temporary contact consultant to corporate management tasked to apply project management practices to internal operations

Accomplishments

Interviewed domain specialists and analyzed source documents to determine input information requirements, work flow and output artifacts for multiple internal business units
Documented inputs, workflow and outputs using Microsoft Visio
Conducted reviews with management and key personnel to confirm validity of findings
Recommended best practices regarding project plan content and format
Created templates for multiple project plans
Employed Microsoft SharePoint team services and Project Server to provide capability for enterprise-wide use, analysis and management

Confidenital

Summary

Managed 17 direct reports, consisting of 2 project leaders and 3 software development teams for TRICARE system

Accomplishments

Managed staff activities on all projects, typically 3 - 5 large and 10 - 15 small concurrent projects
Generated, implemented and amended work schedules
Directed, monitored and assessed staff activities
Maintained effective staff allocation among and within projects
Conducted performance appraisals, salary actions and promotions
Performed mentoring, career development and problem resolution
Communicated regularly with client management, senior management, and other stakeholders regarding project status'
Consistently achieved target completion dates for projects
Participated in divisional process improvement activities

Confidenital

Summary

Managed teams consisting of both developers and business analysts on multiple projects spanning complete development life cycle, over multiple releases, in object-oriented, n-tier, Model View Controller Smalltalk, MS NT , client-server C, OS/2 , and mainframe COBOL, DB2, CICS, MVS environments
Created working prototypes, authored white papers, tutorials and standards documents for object-oriented, artificial intelligence expert systems and client-server technologies
Consistently received excellent performance appraisals

Accomplishments

March 1999 February 2000

Manager,

Product Manager

Participated in long-term strategic product scheduling and budgetary planning
Communicated, as divisional representative, with customers and other divisions
Contributed to formation, use and evaluation of metrics to measure resource allocation and usage, software defect detection and correction
Contributed to risk identification and assessment and the execution of mitigation strategies
Participated in various multi-divisional committees to achieve enterprise-wide goals
Assisted with monitoring divisional project status

March 1998 March 1999

Manager, promoted in December of 1998

Managed development team to complete requirements analysis and definition, system design and specification, object model specification, creation of use cases and view specifications, coding of views, object models and controllers, and unit testing
o Created job descriptions and requirements, evaluated applications, conducted interviews and hired staff
o Obtained training for personnel to facilitate current efforts and professional development
o Constructed, implemented and maintained project plans defined work breakdown structure, phases, activities, tasks and milestones
o Directed, monitored and assessed staff activities
o Conducted performance appraisals, salary actions and promotions
o Maintained effective staff allocation among and within projects
o Monitored progress towards milestones and applied adjustments as required
o Communicated status and pertinent information to relevant stakeholders
o Performed mentoring, career development and problem resolution

January 1998 February 1998