SUMMARY

• Astute, analytically & results driven Program - Project Management & Business Process Implementation Professional skilled in contributing to global cross-functional, multidisciplinary teams in a mix of high technology programs & projects, including NPI manufacturing, mid-high volume / high technology manufacturing, global support, service & repair (including medical device technologies requiring EU MDR, design controls, 21CFR820.30, complete part production qualification process ( PPQP), which include spFMEA, CMC (chemistry, manufacturing & controls & GMP’s), special process validations, process capability, MSA, capacity analysis, FAIR, ISO 13485 & FDA compliance). Extensive classified Confidential / Confidential, Confidential, Confidential, Lockheed Martin & Boeing products & certifications requiring highly government-regulated environments (FDA, MHRA, EMEA, TGA, etc.).
• Expert in full process management, RFP / RFI creation & negotiating, SOW authoring, PO approval and internal processing, ECO creation & routing, BOM development & implementation, ECO authoring & routing, manufacturing process flow & quality checklists.

CORE COMPETENCIES

• Global Program Management
• International Management
• PLC Management
• Matrix Organizations
• Global Business Development
• Project Management
• NPI life-cycle Management
• Financial Management (P&L)
• KPI / "Manage by Metrics"
• DoD / Confidential Technology (Top Secret)
• Cloud Computing Hardware
• Medical / Capital Equipment

TECHNICAL SKILLS

• SAP
• BaaN
• Oracle
• Siebel
• SFDC
• IBM Lotus Notes
• MS Excel (Expert)
• Complete MS Office Suite
• IBM Cognos/TM1
• FieMaker Pro
• AutoCAD
• Agile / Arena

PROFESSIONAL EXPERIENCE

Confidential

Sr. Global Program Manager

Responsibilities:

• Medical Device Manufacturing project (project details are confidential) companies:
• Varian Medical, Intuitive Surgical, Johnson & Johnson, Becton Dickinson, Stryker Endoscopy, General Electric Healthcare, Boston Scientific, Siemens Healthcare, Fresenius Medical Care, Natus Medical Inc.
• Google - Globally championed the development (concept, design, prototype, pilot, 1st build and production run) of app development tool in 4 months, against the original 12 month commitment.
• Confidential (Confidential Programs) - Finalized product configuration projects for Top Secret field deployment programs, 22% less than budgeted, 12 months ahead of schedule.
• United States Confidential (Confidential) - 22 site-wide revamp of nuclear power generation plant facility security assets. Program completed at 65% budget allocation on-time.
• Implemented global RMA reverse logistics program for Fortune 50 industry leader (company confidential) including in-geo repair capabilities, failure analysis, FRU programs & cold standby deployment strategies. Program launched 3 months ahead of schedule.
• TransPak Logistics - Led global SAP data migration program, resulting in business process standardization, increased customer satisfaction rating by 21% while reducing internal operational overhead by 10% wifin one year.
• Confidential ( Confidential ) - Championed & led ridership statistical analysis study, resulting in an incredible $600M annual cost savings proposal.
• Univar - Designed and managed customer relationship continuous improvement kaizen events throughout North America, resulting in safety process standardization, fuel cost reduction of 7% average, cost model standardization (increasing North American profit margin increase of 5% average), and customer satisfaction index increased rating of an amazing 18%.
• AmeriGas - Key management of SAP service order management process mapping, focusing upon call processing. Reduced customer call response TAT by 18% 1st quarter, 22% 1st year post-implementation.

Confidential - USA

Global Operations Program Manager

Responsibilities:

• Drove all Operations & Program Management activities for leading global Bio-Life Science client, including NPI engagement, global supply-chain selection & certification, facility design and production launches.
• Standardized global business & operational processes resulting in reduction of manufacturing lead-times an average of 20% while increasing ROI & profit margins a staggering 18%.
• Expanded staff from (7) to (27) direct reports across all disciplines. Promoted (3) IDL to management positions. Implemented performance / incentive review & goal setting matrix, realizing standardized goal setting & performance measurement standards.

Confidential - San Jose California

Sr. Program Manager

Responsibilities:

• Ownership of company-wide Program Management activities, including on-boarding all new programs, supplier selection, P&L management, growth forecasting, customer retention, E/O mitigation & 3 - 5-year growth planning.
• Primary point-of-contact for Confidential & Confidential top secret projects, US Government ( Confidential & Export Control required) annual contracts, Confidential & Confidential unmanned space vehicle projects.
• Responsible for US regulatory compliance, overall client P&L, account growth, customer satisfaction & retention.
• Responsible for complete Product-Life-Cycle management, reducing NPI lead-times an average of 65%, while increasing overall ROI & profit margins by 12% vs. annual targets of 4%.
• Certified ISO 9001-2008 Internal Auditor, leading monthly QMS audits & driving continuous improvements, resulting in two 1st audit annual re-certifications.

Confidential - USA

Global Program Manager

Responsibilities:

• Utilizing proven PLCM techniques, drove multiple international server-storage NPI program implementations spanning four continents, wifin seven manufacturing sites, four distribution centers, wif 600+ headcount, growing customer revenue stream from $85M to $300M annual wifin two years & earning multiple supplier of the year awards.
• Managed all Global Program Management activities for server-storage NPI programs. Scope of leadership included:
• Initial engagement wif customers, evolution of PRD, identification of internal resource requirements, development of business-plan (ROI, P&L), and project plan. Additionally, reduced supplier-chain by 45% through supplier scorecard and metric driven selection process.
• Standardized new business process development resulting in reduction of customer on-boarding TAT from 6 months to 3 months (50% reduction).
• Increased global profit margins by 6% while consistently meeting customer cost-reduction targets of 3% quarterly.

Confidential

Global RMA Repair Program Manager

Responsibilities:

• Responsible for management of global RMA, repair & reverse logistics program, primary interface wif customers coordinating all repair and FAI activities. Managed repair backlog and factory workloads in line wif customer needs.
• Managed global repair budget & global repair strategy, realizing $1.6 million annual cost reduction in transportation costs & $295K reduction in product repair costs wifin 1st year.
• Primary architect of global (Hong Kong, Venray Holland, Milpitas CA), in-geo repair & replenishment strategy, reducing global TAT repair lead-time by 39% while standardizing cost model, realizing a global profit margin of 6%.

Confidential - San Jose California

Program Manager

Responsibilities:

• Managed all internal factory activities for multiple server-storage programs while serving as primary point of customer contact & Program Management focal for all RMA repair-refurbishment projects and customers.
• Grew flagship OEM customer contract from $3M to $25M annual wifin 2-year target by utilizing proven PLCM tools.
• Implemented on-site and supplier SMI programs for over 10,000 key components, reducing overall BOM costs an average of 12% while reducing total system lead-times by 38%.
• Consistently provided quarterly system cost reductions of 3% while surpassing ROI targets an average of 9%.

Confidential - San Jose California, Plano Texas

Program Manager

Responsibilities:

• Complete operational responsibility for Applied Materials 300 MM CMP Polisher programs, including liaison to Global Program Management & offshore manufacturing, service, logistics & repair facilities. Slashed overall tool lead-time from 52 weeks to 32 weeks through team alignment and communication training.
• Managed (18) DL, (5) direct personnel. Reduced operational overhead by 22% over 12 months through continuous improvement kaizen events, and decreased supplier lead-times an average of 42% through revised supplier selection & certification wif mandatory SMI agreements.

Confidential - San Jose California, Austin Texas

Applied Materials Team Leader

Responsibilities:

• Managed single-source supply base for Applied Materials 200MM Mirra Mesa CMP Polisher programs, wif 75 direct reports, including manufacturing, quality, customer service, engineering, quoting, planning & purchasing.
• Key member of NPI / product development, product validation & transition to production ramp-up.
• Initiated monthly continuous improvement programs, including lean manufacturing, diversity & sensitivity training, kaizen events wif dedicated tiger teams, and 5S methodology.