SUMMARY

• Versatile IT Professional with over 23 years’ experience in IT Asset Management and Procurement possessing extensive knowledge in software and hardware purchasing, reconciliation and development. Manage forecast and plan an IT Asset Management budget of over $35M for hardware and software.
• Configuration Management, Asset Management, Inventory Management, Purchasing Management, Process Management, Contract Management, Budget, Vendor Management
• ITIL Certification, Managed Services, Change Management, Technical Project Manager,

PROFESSIONAL EXPERIENCE

IT Asset Manager/Configuration Manager

Confidential

Responsibilities:

• On boarded 7 Network Classes (Routers, Switches, WAN’s, WAP's, Management Controllers, F5 Load Balancer s, Firewalls) into ServiceNow Asset Management Module with the SACM team.
• Worked with Data Centers, Back Office team and Retail team to document current workflow life cycle of assets
• Configure and maintain the Asset management systems to support Internal deliverable
• Updated processes and procedure and compliance documentation within the PNC environment
• Work closely with technology teams, finance teams, and business teams to identify and facilitate ongoing efficiencies and data quality improvement within their areas.
• Support administrative set - up and management of the CMDB and Asset Management platform
• Managing daily asset data within the ServiceNow Asset Management module
• Ensuring that the CMDB is highly accurate, regularly updated, and available to associated processes in order for it to be useful
• Defining metrics, collecting data, and reporting of the effectiveness of IT asset management processes to the SACM team.
• Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management.
• Take part in various projects providing support to other departments and teams.

IT Asset Manager/Configuration Manager

Confidential

Responsibilities:

• Assist with the development, implementation, and maintenance of all Configuration Management Database (CMDB) processes and activities while executing the description, mission statement, road map, strategy, process objectives and metrics to measure success for the CMDB and the Configuration Management processes along with its associated activities within ServiceNow
• Detect opportunities to implement best practices to support a collection of up-to-date and inter- related configuration and compliance metrics for IT infrastructure, applications, and business services to ensure data reliability, durability, and availability
• Participate in the reconciliation of CMDB data, ensuring exceptions are noted between CMDB, discovery information, and other authoritative production data repositories; Lead efforts to correct any gaps or inefficiencies in CMDB data, including Configuration Items and their respective attributes
• Identify opportunities to establish audit practices and conduct audits to ensure data integrity and confirm accountable parties are in compliance with the usage of the Configuration Management Database processes
• Work closely with other IT Service Management (ITSM) process owners to promote close alignment and integration with Change Management, Incident Management, Problem Management, and HAM/SAM Management.
• Establish a culture of continual service improvement, especially in the automation of processes for gathering, populating, and maintaining CMDB data; promote the awareness, acceptance, and compliance of the Configuration Management process
• Configuration Manager/IT Asset Manager

IT Asset Manager/Configuration Manager

Confidential

Responsibilities:

• Responsible Hardware and Software Asset Inventory for DHS City of Philadelphia and remote sites including JCSS, CUA locations and Family Court.
• Implemented Alloy Navigator IT Asset tool including Alloy Discovery and Alloy Help Desk.
• Worked with Network engineers and Database Admins to successfully implement and connect to Active Directory and SCCM to Alloy Navigator and Discovery software.
• Created and implemented citywide Help Desk, hardware and software process, procedures and standards.
• Implemented companyw ide hardware and software Configuration Management Database (CMDB) utilizing Alloy Navigator and Alloy Discovery software
• Created and implemented citywide Help Desk ticketing and ticketing processes to insure timely delivery of hardware and software assets to customers
• Create Help Desk metrics and ticketing metrics for reporting structure.
• Created and maintain Process and Procedure documentation in accordance with the City of Philadelphia standard policies within Alloy Navigator and Alloy Help Desk Systems.
• Created and built fully automated Purchasing System within the Alloy Navigator software system that utilizes an Approval Matrix approved by all department and the DHS Leadership Team
• Responsible for testing and selection of all new hardware technologies within DHS City of Philadelphia
• Collaborate with DHS mangers and the DHS Leadership team to maintain the DHS City of Philadelphia Hardware Support Matrix
• Started meetings with vendor representatives to road map technologies within DHS department including JCSS, CUA's and Family Courts.
• Work closely with DHS customers in order to meet service delivery expectations regarding procurement, scheduling, and delivery of all hardware, software and upgrades requests for DHS employees
• Maintain local and remote site inventories of all DHS City of Philadelphia Hardware Assets by means of SCCM, Alloy Navigator and Alloy Discovery Configuration Management Database tracking tools.
• Created all DHS City of Philadelphia Storage Room facilities at corporate and remote site locations by maintaining security access, safety stock, and maintaining inventory control within the Configuration Management Database.
• Negotiate contracts with vendors for hardware and software including support services maintenance, contracts, desktop hardware, software Enterprise Agreements, software maintenance agreements, hardware maintenance agreements, warranties and tracking all software and hardware contracts
• Compile reports for various departments on hardware purchase's, software purchases, software and hardware upgrades, security patches, security breaches, contract expiration's, maintenance expiration's, and Enterprise Agreement expirations
• Manage all site disposals of old hardware with the pickup and destruction of equipment utilizing vendors at corporate and remote site locations.
• Provided PC and hardware peripherals to members of the DHS user base.
• Provided effective integration customer support by assisting with employee transfers and new hires to ensure smooth transitions.