Program Manager Resume

SUMMARY

Over 25 years professional experience in enterprise IT transformation, operations, program management, solution development, ITO/BPO and IT finance
Over 18 years in leadership positions over departments, divisions, enterprise programs, product groups, services delivery groups and support teams
Experienced in leading major enterprise programs and multi - national technology implementations for large organizations including Confidential 100's
Experience using Business Process and Technology to transform organizations by improving operations, creating efficiencies, and raising service levels Experienced in leading IT departments including IT help desk, network LAN/WAN, telecom/media, server engineering, security, applications admin & DBA
Experience Leading Development of custom solutions for top Confidential global enterprises and launch of commercial products and services
Formal masters-level education in Business, Technology and Security & Business Continuity/Disaster Recovery domains
Experience reporting to, making formal presentations to, and working with C-Level executives at Confidential companies and government organizations

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

Rationalization & Staff Integration - Analysis and restructuring of staff and operations necessary to integrate the in-scope functions of the two companies post-merger. Includes review and realignment of 7 regional outsourcing contacts.
Service Delivery Integration - Combination of the 25 legacy Service Desks and dozens of fields support teams scattered across the globe into a cohesive single Global Service Desk & Field Service operation with a single point of contact and single ITSM services platform in order to provide a unified and consistent service and support of all 44,000 users globally, while reducing costs in improving service levels.
Support Centers & Tools Project - Implementation of service automation and enhancement tools and new customer service strategies to better engage and support the global end user community. Integrated new user self-help and self -service tools, enterprise chat and remote support tools, and set up of manned and automated Kiosks (walk-up service desks) at over two dozen strategic sites around the globe.

Principal / Executive Consultant

Confidential

Responsibilities:

Interim Chief Information Officer (CIO) - 5 months - provided technical strategy and operations services during a corporate reorganization
Interim PMO Manager - medical leave coverage - Managed enterprise IT PMO team for a major energy firm operating in 27 states
Global ITO Management - Program direction and procurement management for worldwide IT Outsourcing initiative for large global energy firm
CIO Advisory - part time – strategic guidance and technical advice to the senior executives (COO, CEO) of a couple start-ups
Senior Corporate IT Strategy Advisor – 6 months – provided strategic planning and advisory services to a state healthcare agency restructuring