Career Summary:

Senior level professional with wide array of qualifications, skills and experiences in developing and implementing innovative and awarded Learning and Training programs using fully blended solutions focusing on best practices in Adult Learning methodology, ADDIE, Agile and Kirkpatrick models. Reputation for excellence in curriculum development, documentation management, program management of corporate software development and projects. Team and program lead with outstanding corporate client recognition. Extensive experience in remote and instructor-led training, and fully documented training solutions, both in United States and globally, using a wide array of Microsoft and other development tools. End to end project management from sourcing through delivery.

• Well known for bringing challenging group dynamics up to speed, in mentoring SMEs, developing and integrating technical staff as they collaborate on training creation, remediation, delivery and assessment. Specialize in synchronous/asynchronous interventions for fast paced, demanding global corporate environments. Expertise in management of Learning Management Systems, global teleconferencing solutions, and diverse global teams. Excellent reputation for collaborative, professional client and end user relationships strong executive references, and ability to successfully manage multiple detailed global projects simultaneously. End to end project management from sourcing through delivery.
• Previous experience as Training and Documentation Specialist for Wall Street Software Firm English Teacher.

Qualifications and experience:

Highly recognized leadership in development and delivery of global learning programs implementing full range of innovative and state of the art blended solutions:

• Instructor-led training, elearning solutions, self-paced trainings, distance learning, user guides, quick reference cards, full implementation and evaluation cycles, web-based learning portals, social networking
• Emphasis on Adult Learning methodologies, ADDIE and Agile development process, Kirkpatrick's levels of evaluation and Bloom's taxonomy of learning objectives
• Extensive use of gap and performance analysis, assessments, and project evaluation.
• Award winning software rollouts to audiences of 3,000 global corporate end users.
• Design and Development senior consultant for learning programs at major pharmaceutical and medical devices companies, clinical informatics, engineering, telecommunications, customer service interventions.
• Created training program for rollout of Windows 97 to global pharma company
• Hired and managed training teams to rollout training in New Jersey, La Jolla California, Beerse, Belgium and High Wycombe, England four teams for a total of 20 trainers reporting to me worldwide
• Managed a training design and development team for a Documentum-based content management system GRIPS
• Worked closely with development team EMC-Documentum consultants for over 7 years during multiple iterations and upgrades to our GRIPS Documentum Content Management System and 5 years for a supporting Clinical Trial Master File Management Program. Daily, weekly meetings with SMEs, Developers and Sales teams from EMC.
• Developed SCORM-compliant training materials and supporting documentation for Content Management System
• Hired and managed teams of trainers, training developers in United States, Europe and Japan
• Trained a total of 5000 end users worldwide. Award winning program
• Personally conducted countless remote training sessions for global Clinical Pharmacologists
• Sole training lead sitting on Global Senior Management team for Pharma training for a period of 11 years interfaced with Senior Vice Presidents and Senior Directors of J J Pharma for many years. Personally presented training program to E.M.E.A. executives in London, England and Antwerp, Belgium
• Extensive on-site management of both corporate and client training and application development teams
• Development of Documentation departments in major financial institutions
• Bank of America funds transfer training
• Security Pacific funds transfer training and documentation
• Sole LMS SumTotal manager for Raritan division of J J Pharma. Sat on upgrade team for new Sum Total system design and development at J J Headquarters.
• On site customer support and training lead for Customer Service training solution at ADT, Denver, Colorado
• Worked closely with our offshore development team Pune, India to determine requirements, confirm content accuracy
• Sole SME interface with clients in Denver, Colorado and Irving, Texas, primarily remotely review, edit, obtain client signoff, manage pilot training and liaison with offshore developers on updates, upgrades
• Weekly project and financial reporting to Client Project lead, Bi-weekly project reporting to Senior Director, monthly reporting to Vice President
• On site project lead for training development program for Edwards Lifesciences
• Worked directly with Senior Director on development of Edwards' Management Curriculum
• Functioned as training consultant to SMEs in charge of developing and delivering their own training classes: outlined training, coached scientists on content and training delivery, proofed/edited training materials, functioned as liaison to my offshore development team for creation of materials

Strong Program/Project Management, Leadership and Mentoring skills

• Extensive leadership and hands on experience in the areas of Learning, Project Management, Collaboration, Process Development and Change Management. Implemented global training programs for IT applications, HR initiatives, Financial Applications working closely with global project team, high level executives
• PIP Project manager for Bank of America funds transfer software development team in Pasadena, California, New York, and Jerusalem, Israel
• Train the trainer seminars, professional mentoring. Extensive project management experience in Human Relations, Documentation, and Software Development departments of Bank of America. Managed global teams of up to 14 staff with range of design, development and implementation skills.
• Excellent platform, change management and communications skills. Strong global relationships with both development teams and clients: Belgium, United Kingdom, Brazil, Japan, India. Outstanding track record developing international harmonized training solutions. Extensive on site travel and relationships with Europe and India sites.
• Developer of strategic collaboration solutions including video conferencing, LMS, intranet, internet, webinars, learning and change toolkits and communities of practice.
• Worked closely and autonomously with Business and IT departments to design and develop strong, highly recognized client-focused Agile solutions, sensitivity to budget and business constraints, and cross-cultural relationships.
• 15 plus years of solid vendor relationships. Outstanding executive and project level client references available.
• Close working with executive sponsors and departmental stakeholders, implemented successful Change Management program for Berger International Engineering firm in preparation for their Training rollout. Strong focus on sustainability and use of metrics to evaluate and improve training programs. 95 success rate on adoption and sustainability of new end to end financial processes.
• Created training materials for new accounting system single developer using Articulate and PowerPoint
• Created storyboards in PowerPoint
• Created self-paced modules in Articulate new content and converted PowerPoint content. Captures using Captivate to demonstrate steps in application training
• Trained trainers accountants in presentation of materials
• Coached executives on presentation skills in preparation for rollout of new accounting system to employees
• Comprehensive project management model including dashboards, status meetings, milestones, progress reporting and critical issue flagging.
• Bi-weekly status reporting to Senior Director of Training, Monthly status reporting to Chief Financial Officer on progress of training program
• Assisted in budgeting of training program and accounting upgrade
• Created a very positive acceptance response to Change Management with client presented my Change Management program remotely to Berger Executives in Washington, DC and Turkey
• High success rate in bringing global accounting teams to new system, in improving accounting accuracy and error recognition.
• Worked closely with Financial Analysts to implement improved error checking and cross checking, including gap analysis, pre-assessment, post assessments

Additional Experience

• 10 years in Public School education as English teacher, Department Chair, Board of Education Liaison. Taught Advanced Literature courses, Creative Writing, Research Writing, Remedial reading, Head Start Summer sessions. Managed departmental staff and budget for school of 1,000 students.
• Developed innovative and highly progressive departmental standards for computer-based documentation of Wall Street Funds Transfer firm, instructor led modules, elearning and distance learning programs with maximum development efficiencies and performance as well as minimum end user time spent.

RELEVANT EMPLOYMENT

Confiddential

• Proprietary end-user applications dashboard to allow central access to all ATT proprietary applications
• Worked with security teams, SMEs, developers and application designers
• Created end user solution to accompany dashboard
• Telecom security system training project lead
• Worked closely with developers and SMEs in creating class materials, exercises, pre- and post-assessment
• Designed and developed learning program for ATT Trial Agents and Lawyers, tracking court cases during criminal trials
• Hands on, onsite training of Court Agents on use of program as they prepared court cases in New Jersey and in Chicago, Illinois
• HR succession planning, process improvement

Confiddential

• On site Senior Consultant - major learning and development projects in US, in pharma, medical devices, mortgages, Public Utilities organizations
• Close relationship with off-shore development teams
• Sole client interface for client executive management teams, project SMEs, intervention groups, E.M.E.A. representatives
• Managed development and delivery teams for global application training projects comprised of on-shore/off-shore teams. Used ADDIE methodology: full cycle of development, testing, evaluation, modification. Hired global trainers, developers, consultants for project teams
• Multiple global roll outs of development solutions for Pharma Pre-clinical, Clinical and Regulatory document management systems to 3,500 end users.
• Lead for LMS administrative team managing global team of LMS developers in England, Belgium, United States, Japan, Israel, and India. SME and first level support for LMS administration.
• Extensive experience recruiting and managing technical development and training teams, using internal, external global resources.
• Member of Award winning team for development of training program for a Clinical Trial Master File management system with 1,500 users worldwide at a major Pharmaceutical firm.
• Responsible for the design and development of ILT, CBT and WBT media and materials for global R D community.
• Meet with subject matter experts to determine scope of projects including audience, content and delivery method.
• Generate needs analyses/skill assessments to determine level of intervention for various groups within the Pharmaceutical Research Division.
• Generate/manage timelines according to scope of project including milestones, review cycles and pilot date.
• Create/design storyboards and present to subject matter experts for review/approval.
• Create application simulations, including audio for use within e-learning modules using Articulate and Captivate as well as standard Microsoft Office tools.
• Establish learning system standards, framework, and processes to improve quality and operational efficiency.
• Develop, validate and evaluate course materials on an ongoing basis.
• Identify outside vendors for projects outside the scope of allocated resources.

Confiddential

Developed and implemented Change Management rollout of Accounting system training program to global users. Direct report to C.F.O.

Confiddential

• Designed and developed curriculum for Engineer staff certification program. Designed training materials for program. Worked closely with SMEs who supplied content and delivered stand up training. Trained/coached SMEs in how to present standup training.
• Proofed and edited all materials liaison to offshore PowerPoint development team in India

Confiddential

• Onsite project lead for a Learning and Development program for Customer Service representatives. Direct report to Director of Learning for ADT.
• Worked with SMEs to define, edit, pilot modules both onsite in Denver and remotely to SMEs in Jacksonville and Irving..
• Onsite liaison with Training manager for presentation, evaluation, updating of materials delivered in Irvine, Texas and Denver Colorado.

Confiddential

• Documentation, Editing and Training department lead for Software Applications Division, New York
• Sole HR Representative for New York Software Applications Division reported to San Francisco Corporate office.
• Banking funds transfer systems, HR project planning, financial reporting applications for up to 1,500 end users.
• Application Project Management using BoA's proprietary PIP system managed software development staff of 8 developers in San Francisco and Israel.

Confiddential

• Taught full range of courses for high school English department: advanced literature, remedial reading, English as Second Language, Creative Writing, English/Social Studies Humanities courses
• Department chair: staff of 10 teachers, budget, curriculum development, evaluations
• Participated in Montclair University's Student Teacher program for 5 years. Trained 5 student teachers in my classrooms.