- PMI Certified Project Management Professional PMP
- Extensive Knowledge of IT Systems, IT Architecture, IT Security, IT Auditing, and IT Data Warehousing
- Profoundly Experienced in Project Management for Mergers/Acquisitions/Consolidations, Strategic Initiatives, Customer Analytics, and Vendor Relationships
- Implemented a Consolidated Systems Platform, which included applications for Sales, Order Entry/Review, Data Processing, and Provisioning
- Over 18 Years of Telecommunications Experience
- Over 10 Years of Project Management Experience
- Experience with Agile SDLC Methodology
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| Confidenital Project Manager II - Responsible for the delivery of strategic goals, management of cross-functional teams, and overall project delivery within predefined boundaries in accordance to scope, time, cost, and quality
- Prepare, review, and communicate appropriate project materials i.e. gating documentation, business case, vendor contracts, statements of work, scope identification, kick-off documentation, project management plans, schedules, cost management plans, communication management plans
- Manage complex interactions involving key technical and business stakeholders that span multiple cross-functional areas
- Lead in implementing/applying standard processes for scope management, change management, risk management, issue management and quality assurance
- Communicate project status to all stakeholders, including senior and executive level management
- Manage and facilitate end-to-end testing, ensure test case scenarios comply with standards defined within the functional requirements/specifications
- Ensure project closure through effective production turnover, documentation of lessons learned, and formal acceptance/approval from client or organization
- Served as project manager for two of the largest, most strategic initiatives managed by Windstream's Corporate PMO
Confidenital Sr. IT Systems Analyst - Implemented solutions to enhance user experience with Data Warehousing environments
- Coordinated and performed testing for coding changes that impacted system architecture, functionality, data warehousing solutions, software changes, and new releases
- Managed reporting, analysis, and data controls for major financial reporting applications
- n Facilitated the design, research, and monitoring of internal and external data extracts
- n Advised on complex issues involving new regulations, technology, or system functionality
Confidenital Sr. IT Consultant/Team Leader - Provided consulting services and support for various Information Management applications, including financial, customer-centric, and data analytical applications
- Coordinated and executed testing of coding that impacted system architecture, functionality, and/or guidelines for major applications
- Responsible for reporting, analytics, and controls for primary financial reporting system
- Performed testing of internal IT security controls and ensured security standards were upheld according to company, industry, and regulatory guidelines
- Managed projects for conversions, mergers, acquisitions, and system enhancements
- Monitored and controlled user access to environments supported by Data Warehouse
Confidenital Senior Analyst, Research Management - Conducted marketing research for customer satisfaction surveys
- Managed vendor relationships for areas associated with conducting and reporting customer satisfaction results
- Performed extensive analysis of data related to improving customers' satisfaction results
- Worked with the idea creation, planning, and implementation of strategies for process improvement as well as strategic alignment of Key Performance Indicators for call centers
- Negotiated pricing for research, coordinated the creation of contracts, organized the timing of surveys, reports, and time-sensitive data
- Suggested new measurements for call centers to increase productivity and efficiency
- Worked with cross-functional teams and organizations to ensure projects were successfully completed and measurements were in place to gauge overall quality of service
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