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Senior Manager Resume

TECHNICAL SKILLS

  • Building & Coaching at Every Opportunity
  • Vendor Selection & Management
  • Onshore/Offshore Resource Management
  • Strategic & Operational Applications Planning, Development, Implementation & Support
  • Business Continuity
  • Contracts, RFPs, Invoices, AOP & Budget Management
  • Quality Assurance
  • Legal & Audit Support
  • Business Analytics around KPIs, SLAs, Transactions, Trends
  • Recognition/Appreciation
  • 25+ years of IT experience

PROFESSIONAL EXPERIENCE

Confidential

Senior Manager

Responsibilities:

  • Coaching a phenomenal team of 30 resources both on and off shore supporting 24x7 operations
  • Leading Peoplesoft systems support that includes AP, AR, Asset Mgmt, Benefits, GL, HR & Payroll
  • Migrating to Oracle Cloud applications from multiple legacy Peoplesoft environments
  • Providing support to Senior VP of IT for presentation content on current and future system state
  • Owning & managing budgets, contract negotiations, SLAs, invoicing, business reviews and overall relationship with our vendors
  • Leading the global learning & talent management systems supporting 1.2M users on a daily basis for 127 countries and close to 30 languages
  • Providing global guidance to the Brands (KFC, Pizza Hut & Taco Bell) on technology and coordinating global implementations
  • Managing the data center move and migration of physical servers to virtual hosted solutions for our core corporate systems
  • Working with vendors to establish and test disaster recovery for corporate systems applications that are SaaS/PaaS hosted
  • Establishing standards and processes for maintaining business during disasters, which includes co - location failover and multi-threaded transaction processing

Confidential

Confidential

Senior Manager

Responsibilities:

  • Planning & executing pre-sales presentations
  • Maintaining budget, staffing, project management, enhancement estimates and vendor management
  • Working side by side with Confidential and client executives in planning and supporting the environment
  • Generating new opportunities to existing or new projects as opportunities were identified
  • Driving success to meet & exceed SLA requirements
  • Managing project budgets
  • Managing the team work, performance, rates, roll-on/off, PTO, competencies and cross-training needs
  • Generating invoices and working closely with corporate finance to validate revenue has been generated as expected and identifying variances, their cause and course of action to adjust
  • Developing and executing monthly, quarterly and annual status reports to senior executives
  • Responsibility for all project compliance related to data confidentiality and the work environment
  • Traveling globally to both the client locations as well as Confidential ’s off-shore offices in Bangalore
  • Recommending and designing implementation strategies and developing SOW to bid on the actual data center move

Confidential

Director, Global Enterprise Applications

Responsibilities:

  • Partnering with strategic organization members to identify, design and develop system enhancements that provide business value through improving operating income, efficiencies and/or risk avoidance
  • Developing & managing a $3.5M budget to support just under 8,000 employees
  • Delivering quarterly releases which included helping to prioritize projects for the business without making IT the decision maker on which projects to address
  • Building a team consisting of analysts, trainers and implementers both onshore and offshore
  • Focusing on the Oracle EBS system and related interfaces with third party internal/external systems
  • Designing disaster recovery plans for all HR Technology systems and processes as part of the overall disaster recovery project
  • Driving data management with insightful and analytical reports using tools as OBIEE, Hyperion and Excel

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