Senior Manager Resume

TECHNICAL SKILLS

Building & Coaching at Every Opportunity
Vendor Selection & Management
Onshore/Offshore Resource Management
Strategic & Operational Applications Planning, Development, Implementation & Support
Business Continuity
Contracts, RFPs, Invoices, AOP & Budget Management
Quality Assurance
Legal & Audit Support
Business Analytics around KPIs, SLAs, Transactions, Trends
Recognition/Appreciation
25+ years of IT experience

PROFESSIONAL EXPERIENCE

Confidential

Senior Manager

Responsibilities:

Coaching a phenomenal team of 30 resources both on and off shore supporting 24x7 operations
Leading Peoplesoft systems support that includes AP, AR, Asset Mgmt, Benefits, GL, HR & Payroll
Migrating to Oracle Cloud applications from multiple legacy Peoplesoft environments
Providing support to Senior VP of IT for presentation content on current and future system state
Owning & managing budgets, contract negotiations, SLAs, invoicing, business reviews and overall relationship with our vendors
Leading the global learning & talent management systems supporting 1.2M users on a daily basis for 127 countries and close to 30 languages
Providing global guidance to the Brands (KFC, Pizza Hut & Taco Bell) on technology and coordinating global implementations
Managing the data center move and migration of physical servers to virtual hosted solutions for our core corporate systems
Working with vendors to establish and test disaster recovery for corporate systems applications that are SaaS/PaaS hosted
Establishing standards and processes for maintaining business during disasters, which includes co - location failover and multi-threaded transaction processing

Confidential

Senior Manager

Responsibilities:

Planning & executing pre-sales presentations
Maintaining budget, staffing, project management, enhancement estimates and vendor management
Working side by side with Confidential and client executives in planning and supporting the environment
Generating new opportunities to existing or new projects as opportunities were identified
Driving success to meet & exceed SLA requirements
Managing project budgets
Managing the team work, performance, rates, roll-on/off, PTO, competencies and cross-training needs
Generating invoices and working closely with corporate finance to validate revenue has been generated as expected and identifying variances, their cause and course of action to adjust
Developing and executing monthly, quarterly and annual status reports to senior executives
Responsibility for all project compliance related to data confidentiality and the work environment
Traveling globally to both the client locations as well as Confidential ’s off-shore offices in Bangalore
Recommending and designing implementation strategies and developing SOW to bid on the actual data center move

Confidential

Director, Global Enterprise Applications

Responsibilities:

Partnering with strategic organization members to identify, design and develop system enhancements that provide business value through improving operating income, efficiencies and/or risk avoidance
Developing & managing a $3.5M budget to support just under 8,000 employees
Delivering quarterly releases which included helping to prioritize projects for the business without making IT the decision maker on which projects to address
Building a team consisting of analysts, trainers and implementers both onshore and offshore
Focusing on the Oracle EBS system and related interfaces with third party internal/external systems
Designing disaster recovery plans for all HR Technology systems and processes as part of the overall disaster recovery project
Driving data management with insightful and analytical reports using tools as OBIEE, Hyperion and Excel