OBJECTIVE:

A challenging position where I am able to use my skill sets in project management and that uses my leadership, strategic, and decision-making capabilities.

PROFESSIONAL PROFILE:

• An experienced professional with a solid record of success in government and commercial sectors in the areas of Project Management IT, Human Capital, and Construction , Human Resources, and as a certified Human Capital Strategist HCS and a certified Federal Hiring Advisor. Experience working with diverse groups and cultures. Creative problem solver with the ability to resolve conflicts, improve morale, meet and exceed objectives by implementing productive team environments, delivering products and services on time, providing streamlined organizational process improvements with cost and time savings.
• Familiar with PMBOK, Agile, Scrum, SaaS, and SDLC.
• COMPUTER SKILLS:
• MS Office-Word, Excel, Outlook, PowerPoint, MS Project, MS Visio, Oracle, Deltek Costpoint, PeopleSoft, Lotus Notes, Resumix, SharePoint, Hiring Management Enterprise 3.0, JIRA, Heat, Confluence, SRS Remedy, Internet.

EXPERIENCE:

Confidential

Human Capital IT Project Manager

Provides consultation and manages Human Capital IT projects for clients over their life-cycle in the Enterprise Information Technology group, which includes implementations and integrations. Manages the industry-wide HRIS human capital data standards for the federal government by updating and tracking changes in the data dictionary, and ensuring consistency and compliance with data standards set by the Office of Personnel Management. Works with the Chief Information Office CIO to implement updates to the information system and sets deadlines for compliance to data standards across all agencies. Coordinates, provides knowledge management, facilitation, and research for the Human Capital Working Group. Participates with the Learning Standards Working Group to ensure data standards are consistent throughout the government agencies. Provides content management, design, and marketing for internal and external Information Systems SharePoint websites for the Chief Human Capital Office CHCO and the Human Capital Enterprise Services HCES website and works with developers to implement changes and/or enhancements to those sites. Manages testing of tools developed within CHCO Information Systems and provides user acceptance testing UAT and demonstration sessions with clients. Reviews data standards policy guides, provides feedback, and updates. Provides weekly status reports to the Chief Human Capital Office. Received notable customer service recognition in November 2013, Scitor Spot Awards in July and August 2014, and a CHCO Customer Service Award in October 2014.

Confidential

Project Manager

Managed accounts over 7.5M and developed solutions, life-cycle of project integrations and implementations COTS, SaaS, Customizations , and consulted with federal government clients to solve Human Capital Management/Human Resource needs using various software products, such as position classification PC , entry-on-duty EOD , scheduler, and applicant tracking systems ATS . Partnered with clients to gather requirements and to support, create, manage, and communicate project related deliverables. Supported the client management and project delivery through partnerships with sales, contracts, technical and system subject matter experts to deliver optimal solutions. Provided additional services, such as analytic reporting and assistance, and posted vacancies. Provided functional and technical guidance and resolution that could critically impact client's performance, schedule, and cost. Managed project schedule to ensure on time delivery and assess risks to project. Tracked funding and provided estimates of projects. Participated in user acceptance testing UAT activities on technological upgrades, troubleshooting issues, and escalations. Coordinated the UAT plan for the professional services department, wrote and managed test scripts, established the UAT schedule, client communications, and coordinated the execution of UAT test activities/sessions with internal team and clients. Provided UAT sessions with clients as needed. Developed documentation, such as workflows, ROMs and SOWs, defined and assigned work to consultants assigned to projects, monitored and controlled work in progress for technical adequacy, and provided active assistance to meet schedules or resolve complex technical or customer requirements. Provided process improvement to enhance internal and external procedures. Established metrics and monitors progress to assure contract compliance, client satisfaction and attainment of company commitments and objectives. Provided dashboard and briefings on project status to all levels of management and customers.

Confidential

Human Capital Management Project Manager

Facilitated life-cycle planning, change management, business process re-engineering and execution of various types of projects to improve client organizational performance, talent management, and meet fiscal year hiring goals. Projects included: implementing and overseeing a 500K computer based language testing and scoring program, strategizing and enabling a diversity recruitment initiative, searching resumix for candidates, providing strategies to improve recruitment outreach to military and mid-careerist to ensure adherence to annual organizational goals, designing and executing an organization-wide mentoring policy and program, establishing requirements for web-based/lotus notes databases, created online surveys with IT database developers, writing content for web pages, performing UAT on database/system as administrator and end user. Managed vendors and schedule to accomplish goals on-time and to client satisfaction. Participated in the development and management of the Joint Duty Assignment JDA program. Routinely declassified job announcements for posting on Joint Duty Job Board. Created new employee virtual welcome packet website with the Workforce Initiatives Council WIC . Developed studies and provided metrics for retention and talent management objectives. Established marketing plans, brown bags, coordinated events and seminars for talent development of the workforce. Wrote proposals for language program funding. Researched and prepared budget objectives for projects. Interacted and briefed senior executives on solutions and status of human capital initiatives. Received an ABSC Spot Award for Excellent Service in November 2006.

Benefit Consultant

Provided benefit consult services. Identified and interviewed numerous vendors for health and dental benefit programs. Produced new employee packaged literature for the ABSC corporate office.

Confidential

Project Manager

Managed life-cycle of a 6M information technology/communications and fit up contract for a disaster recovery project. Reviewed general contractor bids, wrote contract proposals Firm-Fixed Price and Cost Plus , participated in negotiations with clients, reviewed requirements and implemented them to completion. Prepared monthly performance management reviews and briefed program status with clients. Managed allocated budgets for projects, developed project plans and schedules, and researched and analyzed pricing. Managed vendors and procures equipment for just-in-time deliverables. Managed and coordinated all logistics installation for varied facilities. Identified milestones, coordinated and implemented project activities with program manager to meet productivity, quality and client objectives satisfactorily. Maintained document control records and coordinated all aspects of staffing efforts for program.

Human Resources Generalist

Conducted new employee orientations, exit interviews, and created and maintained personnel files for over 600 employees. Provided benefit counseling. Processed claims for Short Term Disability and acted as a liaison with CIGNA Insurance on case management and reimbursement of disability payments. Managed all Tuition Assistance Program applications and reimbursement payments. Maintained all changes i.e. new hire, termination, bonus, salary, etc. on the HRIS PeopleSoft database. Interacted with payroll department to resolve any payroll issues. Working knowledge of Federal and State employment laws, FLSA, FMLA, ADA, Workers Compensation, and EPSQ. Provided consultation to managers and employees on company policies and procedures. Ensured compliance of EO/AA program, corporate personal integrity program, and code of conduct.

Confidential

Customer Service Supervisor

Supervised, trained, and motivated 20 customer service agents at Household Tax Masters call center. Resolved escalated customer concerns. Prepared reports regarding agent's statistical data for coaching and higher productivity to achieve department objectives.

Confidential

Customer Service Representative

Educated and problem-solved customer issues concerning credit, activation, billing, voicemail, and roaming. Assisted in training customer service representatives on company computer systems and department processes.

Credit Accounts Representative

Participated in collection campaigns for past due accounts 30, 60, 90 days delinquent made payment arrangements. Trained collection representatives in finance department. Collected 368,000 in an eight-month period in the credit and collections department.