SUMMARY:

• Most recently working as a contractor to various agencies (e.g., Savvy and Consulting; Kraft Kennedy; and Chelsea Office Systems) on short term projects providing IT and tech support on enterprise upgrades, as per below:

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Manager

Responsibilities:

• Managed two global engineering teams within IT department at Confidential (NYC).
• Responsible for managing multiple projects around the world; interacting with diverse global stakeholders and cross - functional teams.
• Created project plans, timelines, and managed the completion of required tasks.
• Handled frequent change requests in accordance with change management principles.
• Facilitated regular meetings with engineers, managers, Product Owners and other stakeholders to ensure conformity with the Product Roadmap.
• Maintained project scope and alignment with business objectives.
• Documented project requirements and updates (including Epics, Features, User stories, Tasks and other work items) in Rally, JIRA and Confluence.
• Worked with developers and Product Owners on multiple software projects.
• I have a solid understanding of software development life cycle (SDLC).
• Provided risk assessments and regular updates for leadership.
• Using strong business analysis skills, I managed data, collected requirements, conducted root cause analysis, managed dashboards, utilized metrics to measure planned against actuals, and created reports required to track K.P.I’s.
• Developed presentations, models and work process diagrams for use by Senior Management.
• Worked with cloud-based apps, as well as on Prem assets.
• Worked on diverse projects including AWS, security, communications, and API.
• E.g., participated in Security pen tests; worked with developers to create internal site I frames.
• Have practical experience working with networking infrastructure and cloud implementations, including AV networking; Digital Signage, IPTV and VOD technology.
• Edited floor plans with focus on space planning of hardware.
• Familiar with Facilities Management CAFM principles.
• Worked with engineers to create Disaster Recovery and Business resilience plans for network apps, and negotiated complex approval process with relevant authorities.
• Guided teams with transition to new applications and work methodology.
• Created e-learning modules.
• Interacted with vendors regarding procurement, pricing, licenses, and technical requirements.
• Experienced with project cost tracking, budget process, requisitions/purchases; editing Master service agreements/contracts.
• Provided knowledge transfer; trained users on applications, as needed.

Program Manager

Confidential

Responsibilities:

• Managed Live stream broadcast events within Enterprise Video Streaming Services department.
• Interacted with team of broadcast engineers, event coordinators, and diverse stakeholders/viewers during high pressure live events for upper management.
• Provided management and stakeholders with sophisticated metrics reporting, data analysis and business models.
• Maintained department Run book with up to date architectural network work and data flow diagrams; documented checklist of best practices and procedures.
• Solutioned network defects and issues (e.g., resetting servers, on the fly, in cloud and on prem environments, tracing network faults, etc.)
• I possess practical experience working with AV networking, including webcast media servers and Cisco telepresence technologies.
• Assumed Product Owner role during sprints, as needed.
• Maintained media library, edited media assets.

Confidential

Computer Trainer / IT support

Responsibilities:

• Managed the portion of major application rollouts, including gathering project requirements, planning course delivery; monitoring progress, managing project stakeholder expectations and delivering to end users.
• Trained new hires and existing partners and staff at premier global law firm (2000+ users). provided in live and remote (distance learning/webinar) settings. I routinely travelled to remote offices (in U.S., Europe, Asia, Middle East).
• Logged and resolved/escalated technical issues in a dedicated incident management system.
• Routinely ran incident reports and analytics based on report metrics.
• Provided technical support both remotely and in person.
• Utilized strong communications skills and regularly contributed articles to the IT knowledge base.
• Generated reports for management.
• Interacted with ERP team on multi-year project.
• Provided on boarding for new team members.
• Led CRM projects, involving deployment and user acceptance of CRM enterprise software; worked closely with Marketing department.
• Led Enterprise New Business Intake multi-year and development project.
• Worked with Human Resources department on creation of HRM videos and documentation.
• Was responsible for troubleshooting applications and initiatives during project development phase.
• Evaluated new software and provided feedback to stakeholders.
• Worked with network rollout teams throughout the world to install and implement new processes, services and applications.

TECHNICAL SKILLS:

IT Project Management:  I am experienced in leading global teams - including engineers, coders, analysts, - in high level technical projects involving multiple stakeholders and hard deadlines. I am strong and detail-oriented. I manage projects in a firm, but cooperative way, designed to foster trust among team members. Expert in Agile methodology (CSM), Scrum and Kanban; as well as traditional Waterfall (PMP).

Business Analysis : Adept at creating business models and reports; supplying metrics and process analysis, creating models and dashboards, eliciting requirements, etc. Proficient with Excel analytic tools such as Pivot tables, Vlookup, Solver, etc.

Leadership/People Skills : I am a relationship builder, adept at working with people of diverse backgrounds, and helping competing parties to cooperate on the common goal.

Knowledge of IT:  I enjoy working with/mentoring technical professionals. I can be the bridge between engineer and non-technical customer/stakeholder, as needed. I have a solid knowledge of networking and infrastructure, as well as software project methodologies.

Technical Writing:  I am expert in creating documentation (Knowledge base articles, quick cards, help files, presentations, charters, scope and vision statements, etc.). I write in a clear, logical manner.  My core strength is the ability to convey complex technical concepts in a friendly, clear manner. Expert at interacting with users of different social, cultural and al levels.